How long to receive router?

As part of the deal, a technician comes to your house to the the installation. They should call you up to make an appointment. Maybe he can help you sort out the speed issues.

BTW, did you test the speed using a WiFi connected device, or a device connected via one of the Ethernet ports?
 
frodob said:
As part of the deal, a technician comes to your house to the the installation. They should call you up to make an appointment. Maybe he can help you sort out the speed issues.

BTW, did you test the speed using a WiFi connected device, or a device connected via one of the Ethernet ports?
Click to expand...

I was planning to phone them tomorrow to ask when is a tech coming to install the antenna.

I've tried both cable and wifi. Made no difference.

Maybe I should ask for a demo and see if someone shows up, then see what speeds they get?
 
As an experiment, I disconnected my external antenna, and connected the 'paddle' antennas, and performed a speed test. I now get 10Mb/s compared to the 40Mb/s with the external antenna. My Internet experience is also somewhat degraded.

What are your speed test results? Use http://speedtest.mybroadband.co.za/ and use the Cape Town server (so that we can compare apples with apples).
 
frodob said:
As an experiment, I disconnected my external antenna, and connected the 'paddle' antennas, and performed a speed test. I now get 10Mb/s compared to the 40Mb/s with the external antenna. My Internet experience is also somewhat degraded.

What are your speed test results? Use http://speedtest.mybroadband.co.za/ and use the Cape Town server (so that we can compare apples with apples).
Click to expand...

Here you go, I selected Telkom fixed LTE, Cape Town.
Speed Test.png
 
I don't quite recall, the initial R599.00 that is debited from customers bank accounts, is this meant to be credited back to the bank account, or towards payment of the account with Telkom? I just received my first invoice from Telkom, and there is no mention of the initial R599.00 payment...
 
frodob said:
Have you got your antenna mounted yet? Has the throughput improved?
Click to expand...

Hey,

The antenna guys were just left my place. I told them about the slow speeds. He said without the antenna, with 4 bars which I'm getting
I should be able to achieve 30mb. So he said he'll log the slow speeds with Telkom from his side once they get it sorted out, they'll come back to install it. 2 guys, seemed nice, driving an uno.
 
jun_tao said:
Hey,

The antenna guys were just left my place. I told them about the slow speeds. He said without the antenna, with 4 bars which I'm getting
I should be able to achieve 30mb. So he said he'll log the slow speeds with Telkom from his side once they get it sorted out, they'll come back to install it. 2 guys, seemed nice, driving an uno.
Click to expand...

Good luck getting it sorted out. I was lucky in that I could mount my antenna on an exiting pole, so quickly did it myself.
 
frodob said:
I don't quite recall, the initial R599.00 that is debited from customers bank accounts, is this meant to be credited back to the bank account, or towards payment of the account with Telkom? I just received my first invoice from Telkom, and there is no mention of the initial R599.00 payment...
Click to expand...

It will be used for your first months bill. So first months bill will be:

Pro rata + 1 month in advance (depends if start or end or month billing I think) - deposit paid = amount payable

They missed my deposit so logged a query. they will probable refund it next run or count it against future bills. Also on my old adsl they would give you credit for the time you had the problem ie a pro rata amount of your monthly bill of the days you had the issue.

PS call 180 to log the billing query so they can allocate your deposit to your account.
 
MightyMuffinMan said:
It will be used for your first months bill. So first months bill will be:

Pro rata + 1 month in advance (depends if start or end or month billing I think) - deposit paid = amount payable

They missed my deposit so logged a query. they will probable refund it next run or count it against future bills. Also on my old adsl they would give you credit for the time you had the problem ie a pro rata amount of your monthly bill of the days you had the issue.

PS call 180 to log the billing query so they can allocate your deposit to your account.
Click to expand...

Thanks. My bill reflects the pro rata for September + October's amount. I'll give them a call to see what happened with the deposit.
 
I ordered on the 16th, still nothing, no communication, well hope I get it by December.
 
Telkom deducted my R199 by Thursday.
Received the modem the following Wednesday, noon. Courier never took my documents.
Took a while to get my sim card to be RICA'ed. Had to make several calls.
But it is no fine. Got signal last Friday.
 
jun_tao said:
Hey,

The antenna guys were just left my place. I told them about the slow speeds. He said without the antenna, with 4 bars which I'm getting
I should be able to achieve 30mb. So he said he'll log the slow speeds with Telkom from his side once they get it sorted out, they'll come back to install it. 2 guys, seemed nice, driving an uno.
Click to expand...

Hey howsit bud, do you perhaps still remember the name of the company that installed the antenna for you? Id like to call them an make an enquiry about a longer antenna pole as the usual 3m pole just would cut it for me, lots of tress and buildings here.

Thanks
 
paul_a said:
Hey howsit bud, do you perhaps still remember the name of the company that installed the antenna for you? Id like to call them an make an enquiry about a longer antenna pole as the usual 3m pole just would cut it for me, lots of tress and buildings here.

Thanks
Click to expand...

Hey,

They didn't actually give their company name but they were wearing 8ta branding. His uno didn't have any company branding either. He did mention they were external contractors for Telkom. When I ask him how am I going to get a hold of him when they eventually fix my speed, he said I must call the help desk and tell them I need my antenna installed. And they will call him.

Sorry it doesn't help much.

Edit: I actually have his cell number. He called to tell me he was running a little late, I was quite surprised. Let me know if you want it.
 
Last edited:
paul_a said:
Hey howsit bud, do you perhaps still remember the name of the company that installed the antenna for you? Id like to call them an make an enquiry about a longer antenna pole as the usual 3m pole just would cut it for me, lots of tress and buildings here.

Thanks
Click to expand...

Go to exhaust guys ask them to make one up. It is more robust. The aluminium will flex to much in windy conditions.
My 2cents :D
 
@Jun_tao appreciate your response bud, would have been some good advertising for the company Thou, yeah Pm me his number I like to see what he had to offer.

@Howto now that's a awesome idea, think I'm gma pass pass later on and have a word with one of these exhaust shops, thanks bud
 
Thanks Jun_tao got it

So I applied for this R599.00 uncapped deal on the 14th of September agent called me the next day done the application and finally received delivery today... 09 October 2015
 
Don't know if it is true or not, but I spoke to someone at the call centre on Wednesday, and he told me they had run out of routers for this promo, hence the delay...
 
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