How long to receive router?

[Sneeky]

I got mine from a telkom shop earlier this month.
It wasnt without its own problems though.

I confirmed first that they had the device and I could take it away the same day, they replied yes.

After filling out forms and then having to explain the difference of the packages to the telkom person signing me up, as well as the difference between lte and lte-a I got a little worried.

Short version is I did not get the device that day, although it was on the desk in front of me.
Despite having telkom accounts a credit check was required, following day that was through then collected the device, sim not activated.
2 days later was online.

 

[dgerber]

Twitter feedback from @TelkomZa is very good.

My device is en-route from what I understand - should have it today... - so that was 7 working days from the date they debited my account.

 

[_paul_]

Twitter feedback from @TelkomZa is very good.

My device is en-route from what I understand - should have it today... - so that was 7 working days from the date they debited my account.

Sweet, Lemme give Twitter a shot

 

[dgerber]

Ok... so the saga continues. I have the modem, but now 24 hours after receiving it the SIM card is still not activated. Any idea how long they going to take to activate? @TelkomZa did say that they forwarded my request to a mobile consultant. The 081 180 helpdesk can only help once the card has already been activated and 10213 as you know - no one answers...

 

[frodob]

Ok... so the saga continues. I have the modem, but now 24 hours after receiving it the SIM card is still not activated. Any idea how long they going to take to activate? @TelkomZa did say that they forwarded my request to a mobile consultant. The 081 180 helpdesk can only help once the card has already been activated and 10213 as you know - no one answers...

I waited the 24 hours, then phoned 10213. I did have to hang on for a bit, but the lady who helped me took the necessary details, and by the next morning the SIM card was activated. I find phoning call centres early in the morning gets the fastest answer time.

 

[jun_tao]

I got mine today. Hoping I don't have to jump through these hoops.

 

[dgerber]

Thanks to the dedicated social media team at Telkom I am finally up and running! Ordered on 7 Sept, live on 23 Sept.

 

[jun_tao]

Thanks to the dedicated social media team at Telkom I am finally up and running! Ordered on 7 Sept, live on 23 Sept.

Nice dude, what speeds you getting? Mine is connecting, but doesn't go above 4mb. On 4 bars.

 

[frodob]

http://netgauge.ookla.com/share/274656742.png

http://www.speedtest.net/my-result/4673508175

 

[frodob]

Nice dude, what speeds you getting? Mine is connecting, but doesn't go above 4mb. On 4 bars.

Are you using the external antenna?

 

[jun_tao]

Busy using those paddle ones, for now. Trying to talk to the tech, I've been on hold longer than we've talked.

 

[MightyMuffinMan]

Nice dude, what speeds you getting? Mine is connecting, but doesn't go above 4mb. On 4 bars.

check your product....maybe you on smartinternet uncapped (which is capped at 100 GB and max speed of 4 mb)

 

[jun_tao]

check your product....maybe you on smartinternet uncapped (which is capped at 100 GB and max speed of 4 mb)

Yeah I did check that when I phoned, he said I was on the Smartbroadband Uncapped Wireless. But I don't trust it. You never flipping know.
The same guy said if I changed the wifi name the speeds would improve! Even went on the roof with the router, stats improved tremendously but still not able to go above 4mb. I mean really.. I was on hold for longer than we spoke.

Edit: Just spoke to a lady sounded a whole lot more clued up. She confirms I'm on the right package.

Question to the guys who got this now, when you first logged into the router did yours ask you for a PIN number? Mine has, the lady on phone says it shouldn't.

Thanks.

 

[Sneeky]

If you login to the router you can disable the pin, under the internet tab on the top and then pin management.

 

[Sneeky]

My router from telkom was setup with it disabled (pin) maybe the router itself is not configured properly?
Perhaps an obvious question.
Is it set to 4g?
(see from around 2:20)
https://www.youtube.com/watch?v=tFM2Cv4K59g

 

[jun_tao]

My router from telkom was setup with it disabled (pin) maybe the router itself is not configured properly?
Perhaps an obvious question.
Is it set to 4g?
(see from around 2:20)
https://www.youtube.com/watch?v=tFM2Cv4K59g

Hi, thanks man. I've disabled the pin. I've tried that as well. Also auto mode. The lady on the phone says if I don't see an improvement in the next couples of days I need to phone them again.

It's just weird. Seems like the download is capped at 3mb upload reaches over 6mb.

 

[Sneeky]

Weird man, should be better than that for sure.

Get up early and test it off peak just for good measure.

Also suggest you contact Telkom on the forums via pm, just log it with him as well.
http://mybroadband.co.za/vb/member.php/148423-Telkom

 

[jun_tao]

Weird man, should be better than that for sure.

Get up early and test it off peak just for good measure.

Also suggest you contact Telkom on the forums via pm, just log it with him as well.
http://mybroadband.co.za/vb/member.php/148423-Telkom

Once again thanks man. Yes very weird. Here my stats when I was in the roof. Still couldn't push past the 3mb barrier. Will try that and send a msg to him as well.

Have a good evening!



I can actually see the tower that Telkom says should give me LTE on their coverage map from my roof.

 

[MightyMuffinMan]

Weird man, should be better than that for sure.

Get up early and test it off peak just for good measure.

Also suggest you contact Telkom on the forums via pm, just log it with him as well.
http://mybroadband.co.za/vb/member.php/148423-Telkom

Yeah I'm sure they will be keen to check whats going on.... they doesn't like it when the service doesn't add up.

 

[jun_tao]

Yeah I'm sure they will be keen to check whats going on.... they doesn't like it when the service doesn't add up.

Thanks man, I've sent them a PM.

Hopefully there will be light to the end of the tunnel.