How long to receive router?

pinball wizard said:
Don't know if it is true or not, but I spoke to someone at the call centre on Wednesday, and he told me they had run out of routers for this promo, hence the delay...
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Could be the problem.? :D
Mine took 1.5 weeks for delivery.
 
frodob said:
Thanks. My bill reflects the pro rata for September + October's amount. I'll give them a call to see what happened with the deposit.
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I spoke to one of the call centre agents, and I'm told the initial R599 that was debited from my bank account was meant to be paid back into my bank account within 24 hours. The idea with the initial debit is to just make sure the bank account exists. So now I have to try and find out what happened to this money (their systems where down when I called).

Did anyone else have a problem receiving their money back?
 
frodob said:
I spoke to one of the call centre agents, and I'm told the initial R599 that was debited from my bank account was meant to be paid back into my bank account within 24 hours. The idea with the initial debit is to just make sure the bank account exists. So now I have to try and find out what happened to this money (their systems where down when I called).

Did anyone else have a problem receiving their money back?
Click to expand...

everyone did. just log query and wait.
 
Howsit guys

So did anybody experience this problem with their new package?

Received my bundle three days ago, I can find the router and connect to it via WiFi or the Ethernet cable however I cannot browse any websites. My Laptop says that it's connected then after about 10 seconds it's says no Internet connection same with my phone.

Called the call center twice my sim is all active and has been Rica'ed

I've also tried inserting the LTE sim into my phone, it picks up signal and I am able to make a call however I cannot log onto the Internet.

Any advice please?

Thanks
 
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