-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: Which is the most hair-raising South African mountain pass you've driven?
How Telkom killed its TVshow
- Thread starter rpm
- Start date
-
- Tags
- telkom telkom media
What fixed line market? Hahahaha!article said:
Maybe if they replace the copper line that was stolen outside my house 4 months ago already, they could get their R554 DSL + R100 POTS + R1000 Call costs that I usually pay them every month (have been a loyal Telkom customer for 20 years).
It makes no sense to me -- they're advertising and promoting their products like mad everywhere, scared about the competition now (as the news article shows), but then when I phone them to query on my fault, I get told that there's no urgency to repair it and told that I must just wait, and that it might never be repaired because they'll just steal it again. What kind of service is this? I even offered to pay for the replacement cable myself and still they havent even budged!
Well I am waiting... waiting for Neotel to get back to me!
Telkom, you have less than a week to repair my fault (147CRK140308) if you wish to keep me and my 5 neighbours who are also without phone lines, as your customers.
In essence: Telkom tries hard to expand and gain the market share -- they create attractive products and advertise well, but once they get the customer, they suddenly forget the customer's worth to their own business? What happens next? Not only do they lose out from that customer for good, but BAD PUBLICITY follows. ^^ Here it is now! No company can prosper without the customer being happy! They're a company listed on the stock exchange, but being run by people who clearly haven't the faintest knowledge or intuition on how to run a business... they're merely surviving on their monopoly now, which is coming to an end... They better shape up quickly, or their 'number of customer' trends will start to look like their 'number of staff' trends on the Hellkom graphs - and unfortunately losing customers isn't going to earn them more nett profit like the other.
Last edited:
ernstn
Expert Member
I said from the beginning thatTelkom should not be allocated a license. Their function in life was to be a telecommunications firm, not a TV content suppler.
Based on their performance in their prime market, they should never have been granted a license as TV operator, because all they tried to achieve was to control another market sector by their position as the only broadband solution in South Africa.
However much Vodacom and MTN would like to argue the fact, they are only ISP's in the South African context and are really reselloing SAIX on a more expensive network. Telkom saw a threat with IPTV and thus applied for a license. However, as MTN and VC proved, only 2% of South Africans consider using their cellphone networks for TV, and now Telkom sees that there is no real worry from the internet TV and thus they do not have to provide it. Their antiquated network would in any case not have given a proper non-stuttering service.
The whole issue of ICASA handing out licenses in any case is a farce, as once again proved by this. Open up the markets, instead of a company spending millions on obtaining a license, let them spend that mony on starting a service that people may like and thus subscribe to.
Once again Telkom and their lawyers provided a farcical ICASA with a free lunch option.
Based on their performance in their prime market, they should never have been granted a license as TV operator, because all they tried to achieve was to control another market sector by their position as the only broadband solution in South Africa.
However much Vodacom and MTN would like to argue the fact, they are only ISP's in the South African context and are really reselloing SAIX on a more expensive network. Telkom saw a threat with IPTV and thus applied for a license. However, as MTN and VC proved, only 2% of South Africans consider using their cellphone networks for TV, and now Telkom sees that there is no real worry from the internet TV and thus they do not have to provide it. Their antiquated network would in any case not have given a proper non-stuttering service.
The whole issue of ICASA handing out licenses in any case is a farce, as once again proved by this. Open up the markets, instead of a company spending millions on obtaining a license, let them spend that mony on starting a service that people may like and thus subscribe to.
Once again Telkom and their lawyers provided a farcical ICASA with a free lunch option.
DragonLogos
Expert Member
As with past Governments control of the media is seen to be vital - the Internet is now part of that in fact in times of Blogs and independent private sources this is now more so - it cannot be stopped.. so do the next best thing and make it too exspensive - the venture of Telkom media just shows how far some will go before reality bites in - the apple is eaten, the box is open, and the Genie is not going back into the lamp no matter how hard they try
K
kingrob
Guest
I just want Telkom to completely disappear....the damage that they've done to this country will only be realised years from now.
