How to cancel Rain

Stephenkoe said:
I do not understand why I/We are charged an extra month after cancelling.
Upon registration you are charged immediately...I cancelled prior with a date of end of the month.
There is NO number to call, only FAQ's...which quite frankly you can stuff up your behind.
Seems like the only answer is to cancel the debit order...this has also been going on for a year or more, why is the process still so difficult
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Hi @Stephenkoe

Please provide me with your email via Private Message
 
Stephenkoe said:
I do not understand why I/We are charged an extra month after cancelling.
Upon registration you are charged immediately...I cancelled prior with a date of end of the month.
There is NO number to call, only FAQ's...which quite frankly you can stuff up your behind.
Seems like the only answer is to cancel the debit order...this has also been going on for a year or more, why is the process still so difficult.
I cancelled not because of bad service(by that I mean Internet Access), I cancelled because my company is paying for my fibre going forward, but WHY pay an extra month if it is a month-to-month contract and there was a pro-rata amount that needed to be paid upon registration. I did not have free data in advance for a month before payment.
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Same here @rain_mobile, you can basically see my message up there!
I have insisted on being cancelled since the 5th of January so they can come and collect their device before I travel on the 11th of January and they basically never did cancel my account until an agent assisted me here on the forum and even then, all they did was tell me that my account was cancelled and also they came to pick up their device on the 19th of January and I thought it was all over...
However they made me wake up this morning and killed my mood so bad, I wake up and I have 2 debits orders from a Rain service that was long cancelled and a device that was collected like a month R699 and R428.42 and up to now I am still wondering why I can still logout to the Rain website and why it stills say that my next payment is on the 15th of March...
Please I would like to be refunded as I cannot accept such treatment from you for no reason after having had such poor service for month but still having always paid for it...
I want a refund please... I work for this money and it is not easy to wake up in the morning and seeing a debit order of R1127.42 for a service that I don't use nor even possess their device anymore.
 
StephOsK said:
Same here @rain_mobile, you can basically see my message up there!
I have insisted on being cancelled since the 5th of January so they can come and collect their device before I travel on the 11th of January and they basically never did cancel my account until an agent assisted me here on the forum and even then, all they did was tell me that my account was cancelled and also they came to pick up their device on the 19th of January and I thought it was all over...
However they made me wake up this morning and killed my mood so bad, I wake up and I have 2 debits orders from a Rain service that was long cancelled and a device that was collected like a month R699 and R428.42 and up to now I am still wondering why I can still logout to the Rain website and why it stills say that my next payment is on the 15th of March...
Please I would like to be refunded as I cannot accept such treatment from you for no reason after having had such poor service for month but still having always paid for it...
I want a refund please... I work for this money and it is not easy to wake up in the morning and seeing a debit order of R1127.42 for a service that I don't use nor even possess their device anymore.
Click to expand...
Hi @StephOsK

I have sent you a PM
 
I am no longer using rain sim as I have relocated please assist to cancel rain sim
 
I canceled my subscription since last year November rain network stopped working but they keep deducting despite me canceling the subscription. This month they double deducted. How do i cancel this rubbish network?
 
I cancelled in March 2024, both sim cards were disconnected from April 1st but Rain has billed me for April and says I will be billed in May again. I thought it was cancelled!
 
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