How to cancel Rain

I purchased a rain sim card last month and I set my due date on the 25th of August but they didn't take their money but I decided to pay them and it deems I requested another card what should i do anyone tell me how do I make a monthly payment with rain when they don't deduct third money
 
I've been trying to cancel my rain 5g for the last 2 week. No response from any agents at all.
 
Why is it so hard to cancel this service.

Pm has been sent case logged and I have asked for a immediate cancelation of the service.
 
Good Morning, I requested my 5G on the 17 Dec 2021. So far I've only received a confirmation email to say that "we've received your request | 11349664". I need an urgent response regarding cancellation. @rain_mobile @rain_networks
 
I upgraded from the 4g to 5g. got the sim and router yesterday. am sitting with no service on both. rain page shows "Device is currently offline". what the hell? should i have gone for Telkom?help.anyone.is there a setting on the modem that i need to change?
 
Hi @rain_mobile, I tried to cancel RAIN at the beginning of the month as I had to travel on the 11th of this month.
Therefore, I went on the RAIN website to select the cancellation option there.
They replied to me on the 6th of January saying that they received my request and that they would be in touch in the next 24hours.
Surprisingly, they never contacted me again, I had to leave the box with a friend of mine hoping they would contact me so they could go pick it up there and even worse, they tried to deduct the R699 from my account on the 15th...
I need this to be sorted out as soon as possible as I am no longer in South Africa and I can not have to be paying a service I am not using anymore.
 
StephOsK said:
Hi @rain_mobile, I tried to cancel RAIN at the beginning of the month as I had to travel on the 11th of this month.
Therefore, I went on the RAIN website to select the cancellation option there.
They replied to me on the 6th of January saying that they received my request and that they would be in touch in the next 24hours.
Surprisingly, they never contacted me again, I had to leave the box with a friend of mine hoping they would contact me so they could go pick it up there and even worse, they tried to deduct the R699 from my account on the 15th...
I need this to be sorted out as soon as possible as I am no longer in South Africa and I can not have to be paying a service I am not using anymore.
Click to expand...
Hi @StephOsK

Please provide me with your email via PM
 
I do not understand why I/We are charged an extra month after cancelling.
Upon registration you are charged immediately...I cancelled prior with a date of end of the month.
There is NO number to call, only FAQ's...which quite frankly you can stuff up your behind.
Seems like the only answer is to cancel the debit order...this has also been going on for a year or more, why is the process still so difficult.
I cancelled not because of bad service(by that I mean Internet Access), I cancelled because my company is paying for my fibre going forward, but WHY pay an extra month if it is a month-to-month contract and there was a pro-rata amount that needed to be paid upon registration. I did not have free data in advance for a month before payment.
 
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