how to remove your 1G bundle...

Is that the one where the guy is screaming at the consultant and the wife starts crying?
 
the abuse that some consultants need to go through.................lol
 
VodacomData said:
the abuse that some consultants need to go through.................lol
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Ai tog... the men are raging, the womenfolk are crying... that dude was beyond out of line... BUT: I know exactly how he got to that point. I think a lot of people do and rather than feeling sorry for the consultants (guy dealt with all of that admirably btw) this should be thoroughly investigated to figure out what happened and how that customer became that irate. I doubt this is the first time someone has been brought to this point.
 
elf_lord_ZC5 said:
2/3's of them earn every bit of what they go thru, especially those who "know" they know more than their clients do, and that their clients are clueless ...
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Not fair if 1 person ****s up and someone else get the hammer (like in this case).
 
No such thing as unfair - you work with them, so either you take the trouble to "teach" them or get rid of them FAST because they are screwing up YOUR team ... , end of story ... , no lea way, no prisoners ... , as long as they are on your team, you share responsibility for them.
 
elf_lord_ZC5 said:
No such thing as unfair - you work with them, so either you take the trouble to "teach" them or get rid of them FAST because they are screwing up YOUR team ... , end of story ... , no lea way, no prisoners ... , as long as they are on your team, you share responsibility for them.
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My team works very well together. But you're missing the point.

If a consultant in for example Cape Town makes a mistake, a consultant in Pretoria shouldn't be getting all the flak from the customer, especially when the customer getting the flak is calmly sorting out the mistake someone else made.
 
That is so, but unfortunately a coin has two sides, and both sides are required to determine the value of the whole coin, the one cannot be seperated from the other, so that each can stand on it's own and thus be valued on it's own merits. So no way it is or can be unfair.
 
elf_lord_ZC5 said:
That is so, but unfortunately a coin has two sides, and both sides are required to determine the value of the whole coin, the one cannot be seperated from the other, so that each can stand on it's own and thus be valued on it's own merits. So no way it is or can be unfair.
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I'm sorry guy, but I don't agree with you there. While your coin analogy has a point (see what I did there? :D ), a coin cannot be compared a team of people. With a team of people the weakest link can be removed/replaced, where with a coin (as you said so yourself) the one side cannot be separated from the other.

If you work in a team and constantly make mistakes and expect that your team needs to take blame for your mistakes every time, then you shouldn't be working in a team.
 
Point taken, but in real life, I bump into way too many bad side of the coin situations. To come back to the coin, you can only ever look at one side of a coin, at any one time ... , never both at the same time ... . You however can be aware that there is a "other side" to the coin ... . If you are in Cape Town, you cannot see the other side which is in Pretoria ...
 
Iam3G said:
I'm sorry guy, but I don't agree with you there. While your coin analogy has a point (see what I did there? :D ), a coin cannot be compared a team of people. With a team of people the weakest link can be removed/replaced, where with a coin (as you said so yourself) the one side cannot be separated from the other.

If you work in a team and constantly make mistakes and expect that your team needs to take blame for your mistakes every time, then you shouldn't be working in a team.
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Let's put it this way, I find, all to often, in "teams" that there are one or two capable competent members, who have to carry the rest (drones) - reason - skilled personel, come at a premium, and the other members are there to fill, the gaps. and then to filter out the serious from not so serious, with resultant customer abuse ...

You have a good team, I hope you appreciate, and look after them, because such are hard to come by these days, you are most fortunate I believe.

Companies these day cry about lack of skills, but I see very few developing skills, it is easier and supposedly cheaper to head hunt skills from other companies ... , and the skills pool just keeps on shrinking ... :(

That is my perspective ...

When, a company like Vodacom, can just hand me back my buggered modem, because they do not have replacements, and expect me to smile from ear to ear, is a recent and prime example ...

That is what I call seriously letting the team down ...
 
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