Hubble Batteries

[Bunta]

How did they connect - via a RIOT? I swear I saw another post about hubble needing to do support on a battery and the person needing a RS232 cable which they purchased. But it's not in this thread. Wondering if I am going mad .. LOL

Was me see post 352.
Only got the cable today, was busy yesterday.

Came home, had to download anydesk app so they could log onto the battery.
They say it looks healthy, but the soc and voltage is out of sync, thus firmware update required.
For some reason it just wouldnt update and is stuck in update mode.
So they said leave it disconnected overnight and they will try tomorrow morning again.

Ps. When i collected the cable, the guy there saw me collecting and asked whats the problem. When i explained, he said the tech is spot on and they will check battery health, and all parameters. Then gave me his card and said if there are any issues to please contact him directly. Seems to be one of the senior guys.

 

[semaphore]

My b b

How did they connect - via a RIOT? I swear I saw another post about hubble needing to do support on a battery and the person needing a RS232 cable which they purchased. But it's not in this thread. Wondering if I am going mad .. LOL

Anydesk and the rs cable.

 

[Bunta]

Was me see post 352.
Only got the cable today, was busy yesterday.

Came home, had to download anydesk app so they could log onto the battery.
They say it looks healthy, but the soc and voltage is out of sync, thus firmware update required.
For some reason it just wouldnt update and is stuck in update mode.
So they said leave it disconnected overnight and they will try tomorrow morning again.

Ps. When i collected the cable, the guy there saw me collecting and asked whats the problem. When i explained, he said the tech is spot on and they will check battery health, and all parameters. Then gave me his card and said if there are any issues to please contact him directly. Seems to be one of the senior guys.

Update.
So when I checked the battery this morning, it was still in update mode. ie. Only the power light / LED is on, none of the SOC or warning lights are on. Even when Switching the battery off only the power light stays on.
So as promised, Hubble's tech guy called me at 08h10 and tried again to update firmware remotely. But with the battery stuck in this mode, he couldn't do anything.
He then asked if I could bring it in. I said i'm alone and to carry this thing to the car would be a problem. I then asked if they could send someone out. He said yes, but only on Tuesday. I then said I'll try to get some help and bring it in later the afternoon.
So I took it in this afternoon, when I arrived, they knew exactly who I was and what the battery issue was. They plugged it in, sorted the mode then updated the firmware.
Came home, re-installed the battery and it's working fine for now.
Will see tomorrow morning if the issue is resolved once it's discharged to 20%.

One thing I have to say, from the first email to the final receipt of the battery back from them, everyone there was very helpful, understanding and willing to help. Not once was I asked for an Invoice, proof of purchase or anything like that.
Told the techy and guy at reception, it's seldom that one gets this kind of service today, so it was an absolute pleasure to deal with them.

 

[TedLasso]

Hi guys,
I think I have a problem with one of my Hubbles. It's working way harder than the other two (everything else being equal). I reached out to Hubble who told me each time a new battery is installed, the firmware needs ot be updated on all of them. Of course this has never been done each time a battery was added. it is claimed why the one battery is working harder . Also stated the master works harder than then others. Only problem this particular battery was never a master so it may just have been dodge from get go.

I need to buy the RS232 Cable. I asked where to buy since I am not gonna make it. I since had a thought - would I be able to the use the cable that is currently going from the solar assistant to the hubble battery to do the job? I assume it's the same?

SolarAssistant

solar-assistant.io

Also another interesting thing I saw here. Would love to get your feedback. Their instructions say for AM2 charge amps should be 30A (I guess by battery). I had always set my charge amps to half of the total capacity (since it's a 1C battery), but since have three batteries now, I set it at 200A. The installer had made it 300. Should I be making mines 90A for the three batteries?

Sunsynk Inverter Guide | Hubble Energy

Optimize your Sunsynk inverter with Hubble Energy batteries using our detailed setup guide, including settings, communication and troubleshooting. View now!

www.hubbleenergy.com

Thx

 

[BouncyNinja]

Hi guys,
I think I have a problem with one of my Hubbles. It's working way harder than the other two (everything else being equal). I reached out to Hubble who told me each time a new battery is installed, the firmware needs ot be updated on all of them. Of course this has never been done each time a battery was added. it is claimed why the one battery is working harder . Also stated the master works harder than then others. Only problem this particular battery was never a master so it may just have been dodge from get go.

I need to buy the RS232 Cable. I asked where to buy since I am not gonna make it. I since had a thought - would I be able to the use the cable that is currently going from the solar assistant to the hubble battery to do the job? I assume it's the same?

SolarAssistant

solar-assistant.io

Also another interesting thing I saw here. Would love to get your feedback. Their instructions say for AM2 charge amps should be 30A (I guess by battery). I had always set my charge amps to half of the total capacity (since it's a 1C battery), but since have three batteries now, I set it at 200A. The installer had made it 300. Should I be making mines 90A for the three batteries?

Sunsynk Inverter Guide | Hubble Energy

Optimize your Sunsynk inverter with Hubble Energy batteries using our detailed setup guide, including settings, communication and troubleshooting. View now!

www.hubbleenergy.com

Thx

Mine are doing the same, i have 5 batteries , 3 installed 2 years ago, and the other 2 now, and the first 3 draw / get leaned on different from the last 2, yes, cables lengths are all the same, done the firmware updates ( using the cable you posted) and its still the same, end the reach 'empty' at 40% , they all equal, and when they start charging, they all charge the same, but as the day goes on, it seems to first top up the first 3, then the last 2.

 

[TedLasso]

Mine are doing the same, i have 5 batteries , 3 installed 2 years ago, and the other 2 now, and the first 3 draw / get leaned on different from the last 2, yes, cables lengths are all the same, done the firmware updates ( using the cable you posted) and its still the same, end the reach 'empty' at 40% , they all equal, and when they start charging, they all charge the same, but as the day goes on, it seems to first top up the first 3, then the last 2.

View attachment 1868668

Firstly, thanks for confirming that I can use that cable. Saves me the effort .

The problem I have with my hubble is that sometimes a cycle is used up in 30-mins to an hour ... which appears to be impossible. Anyway, hoping firmwar can help or if they can pull diagnostics it it will help too.

 

[Bunta]

Hi guys,
I think I have a problem with one of my Hubbles. It's working way harder than the other two (everything else being equal). I reached out to Hubble who told me each time a new battery is installed, the firmware needs ot be updated on all of them. Of course this has never been done each time a battery was added. it is claimed why the one battery is working harder . Also stated the master works harder than then others. Only problem this particular battery was never a master so it may just have been dodge from get go.

I need to buy the RS232 Cable. I asked where to buy since I am not gonna make it. I since had a thought - would I be able to the use the cable that is currently going from the solar assistant to the hubble battery to do the job? I assume it's the same?

SolarAssistant

solar-assistant.io

Also another interesting thing I saw here. Would love to get your feedback. Their instructions say for AM2 charge amps should be 30A (I guess by battery). I had always set my charge amps to half of the total capacity (since it's a 1C battery), but since have three batteries now, I set it at 200A. The installer had made it 300. Should I be making mines 90A for the three batteries?

Sunsynk Inverter Guide | Hubble Energy

Optimize your Sunsynk inverter with Hubble Energy batteries using our detailed setup guide, including settings, communication and troubleshooting. View now!

www.hubbleenergy.com

Thx

I have an RS232 Cable that I had to buy from Hubble. Will post a picture later when I'm home.
Hubble support are horrid. I actually gave up on them.
My AM5 works, but definitely not as it used to for the first 2 years. They insist all is fine.

Not sure about the charge amps. I had set mine to "40" on the luxpower app, but installer set it to "655", i suspect the BMS limits the charge to what the battery is capable of receiving.

 

[wingnut771]

Hi guys,
I think I have a problem with one of my Hubbles. It's working way harder than the other two (everything else being equal). I reached out to Hubble who told me each time a new battery is installed, the firmware needs ot be updated on all of them. Of course this has never been done each time a battery was added. it is claimed why the one battery is working harder . Also stated the master works harder than then others. Only problem this particular battery was never a master so it may just have been dodge from get go.

I need to buy the RS232 Cable. I asked where to buy since I am not gonna make it. I since had a thought - would I be able to the use the cable that is currently going from the solar assistant to the hubble battery to do the job? I assume it's the same?

SolarAssistant

solar-assistant.io

Also another interesting thing I saw here. Would love to get your feedback. Their instructions say for AM2 charge amps should be 30A (I guess by battery). I had always set my charge amps to half of the total capacity (since it's a 1C battery), but since have three batteries now, I set it at 200A. The installer had made it 300. Should I be making mines 90A for the three batteries?

Sunsynk Inverter Guide | Hubble Energy

Optimize your Sunsynk inverter with Hubble Energy batteries using our detailed setup guide, including settings, communication and troubleshooting. View now!

www.hubbleenergy.com

Thx

No 2 batteries are identical. This is normal behaviour. Ignore and move on with life.

 

[BouncyNinja]

Firstly, thanks for confirming that I can use that cable. Saves me the effort .

The problem I have with my hubble is that sometimes a cycle is used up in 30-mins to an hour ... which appears to be impossible. Anyway, hoping firmwar can help or if they can pull diagnostics it it will help too.

i have the firmware they sent me 2 weeks ago, it resets the batteries to 0 everything, cycles, etc, they re-learn everything. Also, random alarms now, where there would be none.. it will beep with an alarm, and then vanish again

 

[wingnut771]

Mine are doing the same, i have 5 batteries , 3 installed 2 years ago, and the other 2 now, and the first 3 draw / get leaned on different from the last 2, yes, cables lengths are all the same, done the firmware updates ( using the cable you posted) and its still the same, end the reach 'empty' at 40% , they all equal, and when they start charging, they all charge the same, but as the day goes on, it seems to first top up the first 3, then the last 2.

View attachment 1868668

This is because no 2 batteries have identical internal resistance.

 

[wingnut771]

Firstly, thanks for confirming that I can use that cable. Saves me the effort .

The problem I have with my hubble is that sometimes a cycle is used up in 30-mins to an hour ... which appears to be impossible. Anyway, hoping firmwar can help or if they can pull diagnostics it it will help too.

Drop minimum settings to 10%.

 

[wingnut771]

i have the firmware they sent me 2 weeks ago, it resets the batteries to 0 everything, cycles, etc, they re-learn everything. Also, random alarms now, where there would be none.. it will beep with an alarm, and then vanish again

Dont fix it if it aint broke.

 

[BouncyNinja]

Dont fix it if it aint broke.

this was my initial thought, but the installer and hubble insisted on it adding 2 extra batteries , as there may have been a firmware mismatch... spoiler , they were all on the same, only saw this in the log files after the updates

 

[wingnut771]

I have an RS232 Cable that I had to buy from Hubble. Will post a picture later when I'm home.
Hubble support are horrid. I actually gave up on them.
My AM5 works, but definitely not as it used to for the first 2 years. They insist all is fine.

Not sure about the charge amps. I had set mine to "40" on the luxpower app, but installer set it to "655", i suspect the BMS limits the charge to what the battery is capable of receiving.

The specs say 1C continuous for AM5 so 0.5C charging speed is a nice compromise, going less is pointless.

 

[wingnut771]

this was my initial thought, but the installer and hubble insisted on it adding 2 extra batteries , as there may have been a firmware mismatch... spoiler , they were all on the same, only saw this in the log files after the updates

Sometimes we are just dealing with some lemmings going through the motions.

 

[Bunta]

The specs say 1C continuous for AM5 so 0.5C charging speed is a nice compromise, going less is pointless.
View attachment 1868678

Sorry, I dont understand?

 

[wingnut771]

Sorry, I dont understand?

I would charge at 50A per 100Ah battery.

 

[TedLasso]

I would charge at 50A per 100Ah battery.

But for AM2 which is 1C - techncally it could be charged at 100A right? Just odd to see that on their website saying it should be charged at 30A...

I chose 1/2 of rated capacity to save the battery .

 

[Bunta]

But for AM2 which is 1C - techncally it could be charged at 100A right? Just odd to see that on their website saying it should be charged at 30A...

I chose 1/2 of rated capacity to save the battery .

Which is why I set mine at "40" on the Luxpower app.
But after the issues I had, Luxpower and the Installer changed that setting to :
Maybe I'm reading it wrong, or misunderstanding...

 

[wingnut771]

But for AM2 which is 1C - techncally it could be charged at 100A right? Just odd to see that on their website saying it should be charged at 30A...

I chose 1/2 of rated capacity to save the battery .

Yeah, 50A (0.5C) for AM2 aswell.

The manual doesn't even mention current:

Website: