Generator Man
Senior Member
- Joined
- Jun 26, 2008
- Messages
- 709
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Firstly, let me apologise if this is in the wrong forum? if thats the case mods please move to the relevant one.
I've just about had enough of this sorry excuse for a service provider.
I've had a contract with them for the past 12 years, and it's been nothing but grief. I've gone through getting my number de-activated for no good reason, my voicemail deleted for no good reason, my roaming dasabled without any requests from me, my ability to call international numbers removed all of a sudden, as well as a maximum billing amount put in that I never requested. Well this was all in the past, with the one instance (voice mailbox) which took well over a month to resolve, and only after I personally had to go to MTN HQ and raise hell with the manager of technical.
Well, in 2004 I requested a dual sim as my then BMW had an in-car phone. Car was sold in 2005, and I IMMEDIATELY called in to MTN call centre (spawn of satan) to get it suspended with immediate effect. I always kept the dual card with me.
Now fast forward to 2008. Since about 3 weeks back, i started receiving voicemail messages for a MRS Nkabinde. I thought nothing of it, probably Mrs Nkabinde gave out a wrong number. But lately this became a daily occurrence, and more suspiciously so the fact that the calls never came into my phone, but rather I would get a voicemail message sms.
Today i finally had enough and called the people that are chasing after Mrs Nkabinde, turns out it's people whom she owes money. So I kindly requested the number that they are dialling and it's getting through on my voicemail.
Turns out it's an 083280xxxx number that i've never heard before. Company also confirms that this number was used succesfully in the past to raise Mrs Nkabinde?
So i called the spawn of satan call centre and put in a complaint. Once I gave the utterly idiotic woman the 083280 cell number she tells me that "but sir, that is your dual sim number"
Huuuuuuuuuuuh? Firstly, my dual sim number always worked on my number, not the 083280 1, but she explains that the secondary sim needs to have a separate number where the call is then forwarded if the primary phone is off and blah blah. fair enough.
But why oh why was my dual card not cancelled back in 2005? "Sorry sir, we have no records of requests to de-activate the dual card thus you have no recourse"
Obviously I didn't keep the slip of paper with a refernece number from 3 years back, so now I have no recourse whatsoever on the matter. More disturbingly so, how the heck was this Mrs Nkabinde reachable on what turns out to be my dual sim card number?
I feel in a murderous mood today. And MTN is unwilling to help.
I've just about had enough of this sorry excuse for a service provider.
I've had a contract with them for the past 12 years, and it's been nothing but grief. I've gone through getting my number de-activated for no good reason, my voicemail deleted for no good reason, my roaming dasabled without any requests from me, my ability to call international numbers removed all of a sudden, as well as a maximum billing amount put in that I never requested. Well this was all in the past, with the one instance (voice mailbox) which took well over a month to resolve, and only after I personally had to go to MTN HQ and raise hell with the manager of technical.
Well, in 2004 I requested a dual sim as my then BMW had an in-car phone. Car was sold in 2005, and I IMMEDIATELY called in to MTN call centre (spawn of satan) to get it suspended with immediate effect. I always kept the dual card with me.
Now fast forward to 2008. Since about 3 weeks back, i started receiving voicemail messages for a MRS Nkabinde. I thought nothing of it, probably Mrs Nkabinde gave out a wrong number. But lately this became a daily occurrence, and more suspiciously so the fact that the calls never came into my phone, but rather I would get a voicemail message sms.
Today i finally had enough and called the people that are chasing after Mrs Nkabinde, turns out it's people whom she owes money. So I kindly requested the number that they are dialling and it's getting through on my voicemail.
Turns out it's an 083280xxxx number that i've never heard before. Company also confirms that this number was used succesfully in the past to raise Mrs Nkabinde?
So i called the spawn of satan call centre and put in a complaint. Once I gave the utterly idiotic woman the 083280 cell number she tells me that "but sir, that is your dual sim number"
Huuuuuuuuuuuh? Firstly, my dual sim number always worked on my number, not the 083280 1, but she explains that the secondary sim needs to have a separate number where the call is then forwarded if the primary phone is off and blah blah. fair enough.
But why oh why was my dual card not cancelled back in 2005? "Sorry sir, we have no records of requests to de-activate the dual card thus you have no recourse"
Obviously I didn't keep the slip of paper with a refernece number from 3 years back, so now I have no recourse whatsoever on the matter. More disturbingly so, how the heck was this Mrs Nkabinde reachable on what turns out to be my dual sim card number?
I feel in a murderous mood today. And MTN is unwilling to help.
