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Question of the Day: Will you be subscribing to the new Disney+ R49 streaming package?
iBurst Accounts Suspended Without Warning
- Thread starter slimothy
- Start date
enough car, cheese, milk, water, coke analogies, here's an analogy for you
its like payign for a service and having the supplier break the contract, call you a liar in the press and play with the facts till everything they spit out is an outright lie.
its like payign for a service and having the supplier break the contract, call you a liar in the press and play with the facts till everything they spit out is an outright lie.
nocilah
Banned
crap! its becuz that was when the email was recieved... not sent... wake up guys before you call the farking us troops to come intervene.
LoneGunman
Expert Member
halicon - instead of getting personal and just asking if I "like to put words in peoples mouths... or super analise things" - take a look at those exact quotes, and YOU tell us then, what IBurst wants people to think about those it disconnected. Tell us, if I was so wrong, what the following IBurst quotes SHOULD be understood to mean, hm?
1. "if subscribers used up their monthly allowance within a week, they should have realised they were abusing.."
2. "WBS had no other option but to disconnect them because some users had found a way to bypass the 64Kbps throttle"
3. 'consciously abusing their monthly bandwidth allowance'
4. "the users were in a position to know they were going beyond acceptable limits"
and
5. "all the users that had been disconnected had been forewarned by the company via e-mail"
1. "if subscribers used up their monthly allowance within a week, they should have realised they were abusing.."
2. "WBS had no other option but to disconnect them because some users had found a way to bypass the 64Kbps throttle"
3. 'consciously abusing their monthly bandwidth allowance'
4. "the users were in a position to know they were going beyond acceptable limits"
and
5. "all the users that had been disconnected had been forewarned by the company via e-mail"
Last edited:
LoneGunman
Expert Member
js27y if you decide to 'buy more bandwidth' ie: get internet access back, consider using this form letter:
http://www.mybroadband.co.za/vb/showthread.php?t=19840
http://www.mybroadband.co.za/vb/showthread.php?t=19840
evilsee
Senior Member
slimothy said:
damm right!!!
halicon, all mails are timestamped as they get stored in the mail server. the time on emails is not when they were recieved by your email client it is when they were recieved by the server. go email yourself now and check your mail tomorrow morninghalicon said:
rebel
Senior Member
I bet you ain't no troop man.halicon said:
Grimsqueaker
Well-Known Member
- Joined
- Feb 14, 2005
- Messages
- 110
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Here is the email I sent to Mr Chama in response to his article. I spent several hours writing it and finished it right now, I have just sent it. Hopefully he will publish a followup article which will bring Sasans ****** to light..... lets hope. Sorry the red text doesn't show up on the forum, so I have put * in front of the lines from the original article.
Mr Chama
The article you have published about WBS defense of their disconnections is essentially a collection of lies. Below I have pasted the original article (in red) and have gone through the points that Sasan Parvin makes and have refuted each one (in black). I hope you will give this the same publicity that you have given his lies. I have also spent a fruitless 40 minutes on my own phone discussing the matter with Sasan, and in the end I paid WBS for the extra 1GB of bandwidth which they demand to allow users back onto the network for the remainder of the month. I seem to have been priviledged in being reconnected almost immediately, many other users (see the MyADSL iBurst forum) have been unable to contact the anyone at WBS (the helpdesk has not responded to me or anyone else reliably) to reconnect them even after they have followed the instructions given to purchase the extra 1GB of bandwidth.
*[Johannesburg, 22 April 2005] - Wireless Business Solutions (WBS) COO *Thami Mtshali has defended his company's disconnection of iBurst services *to users who passed their bandwidth limit.
*This comes amid the uproar caused by some irate WBS customers who had *their iBurst services disconnected when they exceeded their 3GB allowance.
*He says although the affected customers were quick to complain, they were *consciously abusing their ability to exceed their monthly allowances.
He cannot know whether or not users were concious of their connection speeds and besides he avoids the point. The package sold is 3GB at 1MBps after which 64kb will be available 24/7 to be used as desired. WBS have the responsibility to limit usage in such a way that bandwidth usage is not excessive. The user does not have this responsibility.
*Mtshali says about 90% of the company's customers only managed download *speeds of up to 5Mbps, while the remainder – the alleged abusers – enjoyed *speeds of more than 100Mbps.
This must be a mistype, although this seems unlikely with the mention of 5MBps as well as 100MBps. The maximum speed iBurst can offer is 1MBps. If they offer and have advertised a 64kb connection which could theorectically be maxed out 24/7, they should be able to provide this. If they cannot, they are again at fault, not the users who merely use whatever bandwidth is provided to them.
*Mtshali commented that if subscribers used up their monthly allowance *within a week, they should have realised they were abusing the broadband *wireless service.
Once again, not the subscribers responsibility.
*He stresses that although the disconnected customers are arguing that *there should have been some sort of policing by WBS, the users were in a *position to know they were going beyond acceptable limits.
Again, so what? WBS seem to expect all their customers to be "nice, responsible, righteous people" without having given them clearly cut boundaries or limits. This is not the state of the world.
*Mtshali also claims that in clause 3.6.1 of the iBurst contract, it states that *the company is allowed to disconnect services to users that are deemed to *be contravening their cap allowances.
Here is what section 3.6.1 really says; clearly Sasan is not familiar with his own contract.
"3.6.1 shall not use nor allow the MDN Services to be used for any improper, immoral or unlawful purpose, nor in any way which may cause injury or damage to persons or property or an impairment or interruption to the MDN Services"
This could be interpreted in a very broad way to allow WBS to disconnect people who are maxing out their bandwidth constantly ("impairment or interruption to the MDN Services"), but this argument is countered by pointing out that WBS were not providing the agreed 64kb but rather a 1MBps which was not requested by the users. It is also uneccessarily ambiguous, as are many other parts of their contract. As an aside, the only place I could actually find a link to their contract is in tiny writing at the bottom of the WBS page where you actually subcribe. Once again, it was not the responsibility of the users to control their connection.
*He says all the users that had been disconnected had been forewarned by *the company via e-mail prior to their services being suspended.
This is a blatant lie and the kindest thing I can assume is that Sasan is not aware of the actions that other employees of WBS take. I received an email notifying me that I had already been disconnected. The exact wording, copied and pasted: " Your iBurst account has been suspended due to your inordinate consumption of bandwidth.". It uses the past tense, as was in fact the case. Some other people who have posted on the MyADSL forums have not yet received an email.
*Sasan Parvin, CTO at iBurst, says the 64Kbps throttle is in place and working *fine.
As it should have been when WBS officially lauched and began selling their product as complete. They had already been in a testing phase for a year (I subscribed for several months during this period as a test user) and during this time did not test their capping system. WBS have still not released an official statement about the usage of their system. Will users be disconnected as soon as they reach a certain level of usage or will the 24/7 64kb line be provided as advertised, even if it is maxed out 24/7? I would be very grateful if WBS would provide this information.
*He accuses the suspended customers of being irresponsible, and says WBS *had no other option but to disconnect them because some users had found *a way to bypass the 64Kbps throttle.
Yet another lie. Nobody "bypassed" the cap, they merely used the service WBS provided to them trusting that it was what they had paid for. WBS bypassed their own cap. Some users who had not experienced broadband before had no idea what to expect at 1MBps or at 64kbps. Other users, having experienced iBursts wildly fluctuating speeds, would not have known at a casual glance if they were capped or not. The fact remains that it was not their responsibility to check more carefully or worry about their connection speed.
I think I have countered all of the arguments presented above (or proved them to be lies). I have not mentioned several other isues which users have had with the service level of WBS because they do not relate to what Sasan has said. I point others to the MyADSL iBurst forum for more information on what users actual experiences with WBS have been, as the management of this company clearly cannot be trusted to provide reliable, or sometimes any, information to their customers or potential customers.
Thank you for your attention
Grimsqueaker
Mr Chama
The article you have published about WBS defense of their disconnections is essentially a collection of lies. Below I have pasted the original article (in red) and have gone through the points that Sasan Parvin makes and have refuted each one (in black). I hope you will give this the same publicity that you have given his lies. I have also spent a fruitless 40 minutes on my own phone discussing the matter with Sasan, and in the end I paid WBS for the extra 1GB of bandwidth which they demand to allow users back onto the network for the remainder of the month. I seem to have been priviledged in being reconnected almost immediately, many other users (see the MyADSL iBurst forum) have been unable to contact the anyone at WBS (the helpdesk has not responded to me or anyone else reliably) to reconnect them even after they have followed the instructions given to purchase the extra 1GB of bandwidth.
*[Johannesburg, 22 April 2005] - Wireless Business Solutions (WBS) COO *Thami Mtshali has defended his company's disconnection of iBurst services *to users who passed their bandwidth limit.
*This comes amid the uproar caused by some irate WBS customers who had *their iBurst services disconnected when they exceeded their 3GB allowance.
*He says although the affected customers were quick to complain, they were *consciously abusing their ability to exceed their monthly allowances.
He cannot know whether or not users were concious of their connection speeds and besides he avoids the point. The package sold is 3GB at 1MBps after which 64kb will be available 24/7 to be used as desired. WBS have the responsibility to limit usage in such a way that bandwidth usage is not excessive. The user does not have this responsibility.
*Mtshali says about 90% of the company's customers only managed download *speeds of up to 5Mbps, while the remainder – the alleged abusers – enjoyed *speeds of more than 100Mbps.
This must be a mistype, although this seems unlikely with the mention of 5MBps as well as 100MBps. The maximum speed iBurst can offer is 1MBps. If they offer and have advertised a 64kb connection which could theorectically be maxed out 24/7, they should be able to provide this. If they cannot, they are again at fault, not the users who merely use whatever bandwidth is provided to them.
*Mtshali commented that if subscribers used up their monthly allowance *within a week, they should have realised they were abusing the broadband *wireless service.
Once again, not the subscribers responsibility.
*He stresses that although the disconnected customers are arguing that *there should have been some sort of policing by WBS, the users were in a *position to know they were going beyond acceptable limits.
Again, so what? WBS seem to expect all their customers to be "nice, responsible, righteous people" without having given them clearly cut boundaries or limits. This is not the state of the world.
*Mtshali also claims that in clause 3.6.1 of the iBurst contract, it states that *the company is allowed to disconnect services to users that are deemed to *be contravening their cap allowances.
Here is what section 3.6.1 really says; clearly Sasan is not familiar with his own contract.
"3.6.1 shall not use nor allow the MDN Services to be used for any improper, immoral or unlawful purpose, nor in any way which may cause injury or damage to persons or property or an impairment or interruption to the MDN Services"
This could be interpreted in a very broad way to allow WBS to disconnect people who are maxing out their bandwidth constantly ("impairment or interruption to the MDN Services"), but this argument is countered by pointing out that WBS were not providing the agreed 64kb but rather a 1MBps which was not requested by the users. It is also uneccessarily ambiguous, as are many other parts of their contract. As an aside, the only place I could actually find a link to their contract is in tiny writing at the bottom of the WBS page where you actually subcribe. Once again, it was not the responsibility of the users to control their connection.
*He says all the users that had been disconnected had been forewarned by *the company via e-mail prior to their services being suspended.
This is a blatant lie and the kindest thing I can assume is that Sasan is not aware of the actions that other employees of WBS take. I received an email notifying me that I had already been disconnected. The exact wording, copied and pasted: " Your iBurst account has been suspended due to your inordinate consumption of bandwidth.". It uses the past tense, as was in fact the case. Some other people who have posted on the MyADSL forums have not yet received an email.
*Sasan Parvin, CTO at iBurst, says the 64Kbps throttle is in place and working *fine.
As it should have been when WBS officially lauched and began selling their product as complete. They had already been in a testing phase for a year (I subscribed for several months during this period as a test user) and during this time did not test their capping system. WBS have still not released an official statement about the usage of their system. Will users be disconnected as soon as they reach a certain level of usage or will the 24/7 64kb line be provided as advertised, even if it is maxed out 24/7? I would be very grateful if WBS would provide this information.
*He accuses the suspended customers of being irresponsible, and says WBS *had no other option but to disconnect them because some users had found *a way to bypass the 64Kbps throttle.
Yet another lie. Nobody "bypassed" the cap, they merely used the service WBS provided to them trusting that it was what they had paid for. WBS bypassed their own cap. Some users who had not experienced broadband before had no idea what to expect at 1MBps or at 64kbps. Other users, having experienced iBursts wildly fluctuating speeds, would not have known at a casual glance if they were capped or not. The fact remains that it was not their responsibility to check more carefully or worry about their connection speed.
I think I have countered all of the arguments presented above (or proved them to be lies). I have not mentioned several other isues which users have had with the service level of WBS because they do not relate to what Sasan has said. I point others to the MyADSL iBurst forum for more information on what users actual experiences with WBS have been, as the management of this company clearly cannot be trusted to provide reliable, or sometimes any, information to their customers or potential customers.
Thank you for your attention
Grimsqueaker
stoke
Honorary Master
Sweet.Simple Twist Of Fate
Senior Member
Excellent to the point post.
That sums up the whole WBS week in a nutshell.
That sums up the whole WBS week in a nutshell.
Simple Twist Of Fate
Senior Member
gRIM ; REALLY WELLDONE