Yes international browsing is not working no I am not expecting things to get resolved in 10mins or even a day or two.
The thing that bothers me is the fact that there is no formal communication. I cannot find any info on the iBurst website that states/acknowledges there is an issue and they are looking into it or even a possible ETA. Poekiej posted he had spoken to them and they are aware but there is no formal communication.
IMO a little communication would go a long way in providing some form of comfort knowing the issue being worked on. I as a "customer" expect this regardless of the severity of the issue, if its going to affect me in some way which could cause possible outages I would like to know, yes I would be annoyed at the time but I wouldn't go home expecting to game/work online using iBurst and then end up phoning the call center in an angered state trying to find out if its me or the iBurst network.
In the end according to some posts iBurst are aware of the current issues regarding international bandwidth, however I had to go out of my way to source the info from multiple people not even working at iBurst which is unacceptable.
And just a FYI:- I dont expect the Engineers to do this its not their job to communicate they work overtime and stay up all hours troubleshooting issues, but surely iBurst have a person to handle PR/Marketing/Admin related issues like news updates etc?
My 2c
The thing that bothers me is the fact that there is no formal communication. I cannot find any info on the iBurst website that states/acknowledges there is an issue and they are looking into it or even a possible ETA. Poekiej posted he had spoken to them and they are aware but there is no formal communication.
IMO a little communication would go a long way in providing some form of comfort knowing the issue being worked on. I as a "customer" expect this regardless of the severity of the issue, if its going to affect me in some way which could cause possible outages I would like to know, yes I would be annoyed at the time but I wouldn't go home expecting to game/work online using iBurst and then end up phoning the call center in an angered state trying to find out if its me or the iBurst network.
In the end according to some posts iBurst are aware of the current issues regarding international bandwidth, however I had to go out of my way to source the info from multiple people not even working at iBurst which is unacceptable.
And just a FYI:- I dont expect the Engineers to do this its not their job to communicate they work overtime and stay up all hours troubleshooting issues, but surely iBurst have a person to handle PR/Marketing/Admin related issues like news updates etc?
My 2c
