Iburst mweb

[Pilgrim]

if the reseller has the debit order than surely they don't have a leg to stand when iburst says you owe money on your account, unless the reseller has not been on paying iburst.

Now what happens to the reseller when the ibust accounts department screws up and tells the reseller the client is Rxxx behind on their account?

Does the reseller tell ibust to go f themselves or does the reseller debit the client for Rxxx and give that Rxxx to ibust?

 

[ambo]

if the reseller has the debit order than surely they don't have a leg to stand when iburst says you owe money on your account, unless the reseller has not been on paying iburst.

There is only a handful of resellers that have been given permission by iBurst to do their own billing and debit orders. Tradepage is one - I think Mweb may also do their own billing.

The vast majority have to rely on iBurst billing dept.

Now what happens to the reseller when the ibust accounts department screws up and tells the reseller the client is Rxxx behind on their account?

Does the reseller tell ibust to go f themselves or does the reseller debit the client for Rxxx and give that Rxxx to ibust?

You are either on the books of iBurst or on the books of the reseller. There is no "debit order by proxy". If the reseller is billing you then they are purchasing their accounts from iBurst wholesale and iBurst bills the reseller for any costs and they have no business dealings with the end user.

Most of the resellers are however merely agents of iBurst and your contract and legal transactions are with iBurst.

 

[PeterCH]

if the reseller has the debit order than surely they don't have a leg to stand when iburst says you owe money on your account, unless the reseller has not been on paying iburst.

It's like IS telling MWEB that you downloaded too much on your dialup and MWEB then going after you. MWEB is reselling everything - dial up, 3g, isdn,
adsl, iburst. Take it even further, imagine Alter.net or whoever provides
the international bandwidth to IS or whoever, imagine that they then say
that an IS IP address downloaded too much. Will they go after IS, who
will go after MWEB who will go after you? I don't think so.

 

[milomak]

yeah essentially if the reseller has the debit order and you are fully paid up with them, there is no way they can legally deduct monies from your account. your contract is with the reseller and not with them as an agent of iburst.