iburst myadsl representative

[nocilah]

Dear RPM,

Is there a form of open communication that can be attained between Myadsl and iBurst to perhaps answer some of the many questions long term (and short term) iBurst users may have with regards to:

Price
Performance
Performance Degradation
Poor After Sales Support

I find it disgraceful that iBurst use MyAdsl Broadband Reports to promote their services to the public however show absolutely no interest in the continued reports of poor performance and service on this very forum dedicated to the users of their service.

Regards
H

 

[rpm]

We have addressed this issue with iBurst - will see where it leads in future. Some companies are not comfortable to have a representative on these forums. I think the fact that there is no control is something new to many companies and not everyone is as progressive as Vodacom regarding this medium…

I am sure in future most companies will be here as it makes commercial sense (it is free after all).

 

[medicnick83]

Stupid companies are not comfortable... if they had any brains, they'd have a REP here... this place is a number 1 source for anything and being able to help people who join here can only do WELL for a company.

iBurst has probably the worst name here on MyBB.

 

[Peon]

The problem is that only a minority of SA internet users frequent MyBB. These bastard companies know this. Should the user ratio change, the companies will acknowledge the need to represent themselves here.


In the greater scheme of things and their marketing campaigns I fear we are not important. Besides, their BS doesn't fly here and gits ripped apart quickly.

 

[Mercury]

The problem is that only a minority of SA internet users frequent MyBB.

True but there is probably a higher proportion of "thought leaders" here than in the general population of internet users. I used to recommend iBurst where appropriate and have had others join up after the recommendation. I no longer do so without some heavy duty qualifications.

 

[Hosehead]

Well iburst is one of those companies who prefer to seek solace behind the corporate veil and if you really look at this crowd it would seem that they are so way out of touch with their customers and employees. To wit; the most absolutely ridiculous bit of PR sewerage I have seen in many a year; their own claim their employees are the happiest. This is cloistered corporate culture at its worst.
Granted, the majority of South African web users are none the wiser, but we are a small country and in the fast evolving world of IT and ISPs it's just a matter of time before people start voting with their wallets and if the legion of complaints we see here and on Hello Peter are anything to go by, iburst will inevitably, ultimately, be looking in vain for that rarest of species- a contract customer. I don't think I'm alone when I say that this is one company that needs to get its neck out of the sand, and fast.

 

[fishfly]

We have addressed this issue with iBurst - will see where it leads in future. Some companies are not comfortable to have a representative on these forums. I think the fact that there is no control is something new to many companies and not everyone is as progressive as Vodacom regarding this medium…

RPM I'm not comfortable that they have a link which is locked specifically to their advertising and false propaganda, if they offer a service and cannot provide it, is it fair to advertise to a open forum?

I find it disgraceful that iBurst use MyAdsl Broadband Reports to promote their services to the public however show absolutely no interest in the continued reports of poor performance and service on this very forum dedicated to the users of their service.

AGREED +10!

 

[Turiko]

iBurst don't care about us, get that through your heads. As long as they have the uneducated masses out there to relieve of their hard earned cash, that's the way things will remain.

 

[Raithlin]

I'd like to add my voice to those above. Well said, Halicon & Mercury, and I truly hope that we can convince iBurst to actually do something besides advertise and blow their own horn.

 

[RVFmal]

RPM, personally I think that you should put in place a mandate for so-called representatives to follow.

At present Shaun Green and iBurst/WBS utilise their thread for ludiscrous statements and beating their own drums. Do they pay MyAdsl for the 'advertising' they do?

If they are to have a rep on this site, then part of their mandate should be to resolve or at least answer complaints and gripes that clients and forumites have.

I for one am sick to read the drivel that spouts from the mouth's of reps and would much prefer to see pro-active action that works to resolve or at least explain issues relevant to the service.

The number of people who have complained about being debited after having cancelled (some times months after cancellation) or problems concerning cancellation not being adhered to are many, but there is not one rep who has taken the time to answer these issues.

Free advertising and spouting of the benefits of the products should be constrained if they are not going to add value to the forumites issues.

 

[who.is.michael]

agreed

 

[nocilah]

We have addressed this issue with iBurst - will see where it leads in future. Some companies are not comfortable to have a representative on these forums. I think the fact that there is no control is something new to many companies and not everyone is as progressive as Vodacom regarding this medium…

I am sure in future most companies will be here as it makes commercial sense (it is free after all).

Thanks RPM.

It is most unfortunate as I would have liked answers straight from the horses mouth on several issues, but perhaps you could endevour to find out some of the following:

iBurst have started throttling their service. Why?

What are they doing in terms of expanding their broadband throughput as clearly there is over saturation in many areas with sub standard speeds?

Apart from phoning help desk and being given a ticket/reference number that gets ignored, whom can one talk to when it comes to technical queries and complaints about their service? I have a reference no here from about a month ago that still no one had phoned me back on.

iBurst prices... what gives?

I understand if you are too busy for such an endevour and certainly hope someone at iBurst will take the time to answer some of these issues, because as far as I am concerned iBurst has entered the realm of fraud band.

 

[fishfly]

I guess our calls are still yet to be heard... sigh...