iBurst says it can still compete

Neotel’s pricing is however very competitive when compared to similar packages from iBurst, questioning iBurst’s value proposition.
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We have been questioning that for quite some time.

......nearly double Neotel’s cost for less value.
........nearly 50% more expensive than Neotel’s service.
........This is something which is not offered by iBurst.

Despite Neotel’s aggressive pricing, iBurst is confident that it still provides a good value proposition.
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Yeah, you can definitely compete, based on those comparisons. Good Value my @ss!!!

.......but the lower end packages do not compete with iBurst.”
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That's because they haven't really rolled out any real lower end packages.

“We continuously review our costing structures so that we can pass on savings to customers as soon as possible. We cannot comment on any imminent reductions.”
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Utter bull*****. The last time you dropped your prices you never even advised your existing clients and when they eventually found out about it, they also found out that they would be charged for the privilege of taking advantage of it.

I wonder how many subscribers are still paying the old rates because iBurst have not bothered to tell them they can take advantage of the new rates and were technically incapable of moving ALL exiting subscribers to one of the newer packages. Nope, they will milk them for all they are worth because they know that the end is near for them.

At 1Mbps iBurst’s peak speed is slower than Telkom’s 4Mbps, Vodacom and MTN’s 3.6Mbps and Neotel’s 2.4Mbps.

iburst says that it has been testing a 2Mbps modem, but said that it is more expensive than their current hardware and will not replace the current modems.
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Well, that reinforces my view above that they will tear you a new one when they eventually do move to the higher speeds which will STILL be slower, but more expensive than their competitors.

“We are in the process of determining how the 2Mbps modem will fit into our current product offering. iBurst continues to provide an average throughput on par or better than our competitors, regardless of theoretical maximum speeds advertised,” iBurst concluded.
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In normal day to day language that means " We are in the process of determing how much we can charge for the 2Mbps modem to ensure that it gives us maximum profit at little benefit to the consumer"

Oh, please, do prove that in the real world and not in your little laboratories where you work in an 'ideal' environment.
 
Long term, iBurst should just give it up. Why? Well here's some good reasons:

- They have obtained an awful reputation in the marketplace with their accounts department. This single fact, far overshadows the technical problems. The fact that they can raid people's bank accounts without legal recourse is the biggest reason why people hate iBurst more than they do Telkom.

- They cannot compete with a workforce that consists mostly of morons and AA/BEE beneficiaries. To this day I have yet to find a means to sort out a problem without having to resort to dealing directly with management.

- They want to somehow fit the 2MBit/s modem into the picture. How on earth can they do that when so many subscribers still have to put up with signal issues, years after the product launch. How many people complain on this forum about poor speeds? Hundreds. The network is not stable, has never been stable, although I am told it was somewhat stable during the early adopter phase (which I missed out on since I was on dial-up at the time). How can they add the 2Mbit/sec service when by all accounts there's not enough bandwidth to go around to service all the subscribers. And quite frankly, a 2Mbit/sec speed with ridiculous 3 gig cap. Sorry it doensn't wash.

However, people do have a point with the softcap, I am concerned about some forumites being called on using the softcap, getting warning letters, etc...
 
Turiko said:
However, people do have a point with the softcap, I am concerned about some forumites being called on using the softcap, getting warning letters, etc...
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If people are happy to put up with all of iBursts other problems just for the softcap, I suppose that is their perogative I suppose.

I am currently looking into why iBurst feel that they can "raid a persons bank account" as you put it, as I believe that what they are doing is illegal and I will be doing everything that I can to ensure that this gets seen to.

I will advise on this in due course.

The reality is that this company will continue to wear blinkers and spout bull***** at every opportunity until such time as consumers realize that they have the right to question and demand. Until then, these money-grubbing whores will continue to rip customers off.
 
am currently looking into why iBurst feel that they can "raid a persons bank account" as you put it, as I believe that what they are doing is illegal and I will be doing everything that I can to ensure that this gets seen to.
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Well while you're at it could you look into what I can do about getting money out of them that they owe me. They owe me around R260 odd and have acknowledged so, but consistently have failed to pay the money into my bank account.
 
3 Years ago when I investigate all mybroadband options, a iburst techie told my they are testing the 2 Mbps upgrade (which would have been a modem firmware upgrade) and that it would be live within 12 months. That was 3 years ago. Ha ha..

Actually it is quite sad.
 
Turiko said:
Well while you're at it could you look into what I can do about getting money out of them that they owe me. They owe me around R260 odd and have acknowledged so, but consistently have failed to pay the money into my bank account.
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I am not dealing with those thieving bunch of crooks as they will never be willing to admit that what they are doing is unethical and, in my opinion, illegal.

I am currently researching the laws governing debit transactions and structure of agreements. Hopefully what comes of this will help you in getting your money back. The best I can advise at present is to take all your correspondence that you have and go and camp out in one of the Managers offices until such time as the credit is passed on your account or they give you the money in cold hard cash.

Tarzan, it is sad in many respects, but I lean more to ludicrous actually. It shows the level of ineptitude that permeates this sorry excuse for a company.
 
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When I cancelled my iBurst m2m contract, they still took money off my account (for the following month) even though I never received the service (for that month). And that is technically illegal (i.e. theft). However, I guess it is a small price to pay because they did cancel my subscription within the stipulated period I indicated, i.e. 1 months notice. I wont sit in their management office just to get a paltry R500 back - it would be waste of my valuable time - but I guess that is what their accounts dept is counting on. I guess I count myself lucky coz of all the horror stories that I read in many of these posts that they still deducted monies from people 8 - 12 months after they cancelled their contracts.

The only thing that may save iBurst from the ICT business has-beens is their WiMax licence, but they have done pretty little (except secure the licence) on that front. I guess management are bargaining on a Vodacom buy-out rather than keeping up with technology.
 
Oupoot said:
However, I guess it is a small price to pay because they did cancel my subscription within the stipulated period I indicated, i.e. 1 months notice.
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Please explain why you should have to pay any price in cancelling a service???

You gave them a months notice which is what you were cotractually obligated to do and on the reverse they are contractually obligated to discontinue the service and not charge for additional months.

How is it that you would accept that they debited you erroneously and illegally?

It is this sort of apathetic behaviour by consumers that gives corporates like this the feeling that they can get away with pulling illegal acts of this nature!!

FFS!! The mindset of the consumer needs to be changed from apathy to activism. It is your money and what iBurst did is comparable to someone coming up to you in the street and stealing that money from out of your hands.
 
iBurst is a micky mouse outfit compared to Neotel when it comes to cash on hand and infrastructure that is already their. its thats simple!
 
Greedy Iburst with their thieving accounts department will get a lesson when Neotel's coverage widens. I'd rather deal with Telkom than those bunch of greedy (&(*&*&*
 
The biggest joke is Neotel, the almighty SNO and its competing with iBurst.
 
face it iburst u can never compete on speed side of things..unless u upgrade all yor towers ;)
u can get only get cheaper.

so say your euipment supplier all.
http://global.kyocera.com/prdct/telecom/office/iburst/typicalsystem.html
list of all their installs around the world.
http://global.kyocera.com/prdct/telecom/office/iburst/field.html
The possible 2mb wireless device
http://global.kyocera.com/prdct/telecom/office/iburst/news/071213.html

upgrade their basestation to the lastest that support HC-SDMA(High-Capacity Spatial-Division Multiple Access) and then can mosted likey provide downlink speed of 2-5Mbps
look at the company called izzinet in maylasia also doing iburst, but using their lastest hardware they planning to offer 2-5Mbps in 2008/2009.
3.9G/4G ftw ;)
 
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Yeah we need more speed....iBurst.

Then again you can never have enough, my gf moans about her 100Mbit fiber connection :(.

Oh well.....
 
What a turn around....

I had to take them to the ASA in order to get them to drop their speed claims of the so called 1 Mbps and now they lash Neotel about speed claims, my god what a bunch of ****ers...
 
Faceless wonder

The whole article refers to : "said i-burst"
WTF?? Firstly I think its a miss-print..............isn't it "Ass-burst"?

Is this company now self-aware? It conducts its own interviews? or simply, no staff member nor director, wants their name quoted, because they are sick and tired of the ridicule. (mostly justified):confused:

PS: As a client on debit order, where I make good each month and as a provider that fails to deliver much on its promise, I take the liberty of speaking out.
 
who.is.michael said:
I had to take them to the ASA in order to get them to drop their speed claims of the so called 1 Mbps and now they lash Neotel about speed claims, my god what a bunch of ****ers...
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It clearly shows the double standards by which they operate.

The biggest joke is Neotel, the almighty SNO and its competing with iBurst.
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We''ll talk more about this comparison when Neotel have had their products in the market for as long as iBurst have. I will venture to say that by that time, iBurst will be a distant memory or at the very least still offering inferior products at overinflated rates being run by a bunch of money-grubbing whores.

The reality is that iBurst is no longer the concern of WBS, it is their WIMAX license.
 
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