iBurst: Shape up or ship out!!

[slimothy]

The CEO is NOT white, not that it is suppose to make any diff. whatsoever, just thought to correct you there.

allow me to correct you, Mark Headbush, CEO of WBS is white

 

[GRES]

well, firstly I believe it is a she, Musa Mlangeni and her email address is musa.mlangeni@wbsmobile.co.za

Although you may as well not send the email as she won't read it because she doesnt care what you think

U ARE WRONG!!!
SHE CAN'T READ - THIS IS THE REASON!

 

[Jerry]

allow me to correct you, Mark Headbush, CEO of WBS is white

what makes you say that that person is the ceo?

 

[ic]

...
If you can't get ADSL, then maybe try Sentech even, as a short term
measure - they've been beaten so bloody they might be slightly more
responsive and obliging than IBurst at this point.
(Maybe check on the MyWireless forum and ask folks there re speeds/service/contractual aspects, just as a Plan 'B' - in order to deprive IBurst of your money, while keeping some sort of Net service ahead of
eventually getting ADSL or 'other'.)

Ummm, LG, I bet you never thought you would actually say something like that? To anyone that is considering Sentech MyWireless, here is my advice - get it from a reseller - not directly from Sentech - and negotiate for a 30day notice contract, and either buy a 2nd hand MyWi modem - or negotiate with the reseller to take the MyWi modem on [a separate] hire purchase contract...

 

[slimothy]

what makes you say that that person is the ceo?

uh because they are, because thats what WBS press releases say he is, articles say he is, even the story's about iBurst on the front page of myADSL say he is, oh yeah and because HE SAYS HE IS

 

[nocilah]

Who is this new guy at WBS that is apparently "not very nice"?

He better learn to be nice to his customers or run the company into the ground!!

Does anyone have his e-mail address? I'll send him a piece of my mind

the problem is you are assuming this person can read.

and if they can read i will bet you 3Gb bandwidth they cannot think.

if they can think i will bet you a UTD they dont care.

 

[nocilah]

http://www.wbsmobile.co.za/ourteam.php

these are the leaders of WBS... dunno where all these other people are coming in.

 

[Simple Twist Of Fate]

http://www.wbsmobile.co.za/ourteam.php

these are the leaders of WBS... dunno where all these other people are coming in.

Erm Perhaps the ftp non-access is preventing them updating there site?

 

[nocilah]

Erm Perhaps the ftp non-access is preventing them updating there site?

nahh i think they are so busy with trying to solve all the problems with iburst and create a highly effecient service for us all that they simply dont have time

 

[Simple Twist Of Fate]

nahh i think they are so busy with trying to solve all the problems with iburst and create a highly effecient service for us all that they simply dont have time

Very True lol

wbs obviosly dont play chess, or they would know that attack is the best form of defense- in this case WBS need to make a move............

In the form of COMMUNICATION,RESPONSE,APOLOGY,RE-AFFIRMATION

amzing what chess could teach our WBS leaders.

 

[MrH]

Shhh...................last time they moved they messed up email

 

[wls]

Sigh the worst nightmare of every south african.
WBS launch to be a competitor to the worst company on Earth (yes telkom) and what do they do in three months? manage to become the second worst company on Earth LMFAO. id hide my head walking into this place in the morning if i had to work there.

 

[zanoni7603]

iBurst management. Try phoning your own helpdesk number

Has any tried getting through to the WBS helpdesk ? 13 minutes of their monotonous drivel while waiting for someone to answer forced me to put down. Then I tried the direct number. Did any of the uber-intelligent clowns manning the phones RTFM ? Why, when you put me through do I get told "press 0 to retrieve messages". the switchboard must be another WBS installation...... B E C A U S E I T D O E S N O T W O R K !!!!!

I decided to use iBurst for our corporate ISP - big mistake. Downtime, account stuff-ups, NO SUPPORT.... its not worth the aggravation.

If anyone reads this, STEER CLEAR of iBurst, or end up on the rocks of despair

 

[slimothy]

OK first off the average time is about 18 minutes to get a call answered before 8PM, but it can take longer, I think 25 is the longest I've held. Once you get through you will be speaking to a low level helpdesk representitive, you do not want to talk to that person. What you want to do is explain your problem in a stern by polite manner and then state that it isn't your MTU and that you have checked for adware/spyware and virii/botnet bots. Then he will repeat everything you just told him but slower and use a curious tone, like he's asking a rhetoric question... but actually wants an answer to it, after that he will say something like "ummmmmmm" then he will ask you to hold and get someone else on the phone, a higher up representitive to talk to you... this is the guy that will be the best at solving the problem. If you don't get put through to tht guy you should ask to be put through to him.

Prepare to spend at least 35 minute son the phone, I like to make a big bowl of frosties, put the call on speaker phone and play a little GTA

 

[Simple Twist Of Fate]

I like to make a big bowl of frosties, put the call on speaker phone and play a little gta

hehhe i can just imagine slimmo sittin there milk dribblin' down his chin crunchin frosties and boosting cars, yakkin to the helpnotdesk as if he's teh bad guy in the game and hes using roger wilco....................omg