iBurst: Shape up or ship out!!

A

Axis

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Who is this new guy at WBS that is apparently "not very nice"?

He better learn to be nice to his customers or run the company into the ground!!

Does anyone have his e-mail address? I'll send him a piece of my mind
 
well, firstly I believe it is a she, Musa Mlangeni and her email address is [email protected]

Although you may as well not send the email as she won't read it because she doesnt care what you think
 
I second that as I sent her an email a few days ago, and as yet no reply.
 
Well maybe if they read enough e-mails they'll get the jitters.
I'd like to send an e'mail and be downright rude to her. Maybe she'll reply to that.

@ Slimothy
She'll care when they get a lot of cancellations and she finds herself out of a job
 
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Face IT

Axis said:
Well maybe if they read enough e-mails they'll get the jitters.
I'd like to send an e'mail and be downright rude to her. Maybe she'll reply to that.

@ Slimothy
She'll care when they get a lot of cancellations and she finds herself out of a job
Click to expand...


the bottom line is that WBS do-not are-not interested in building a business,
that is more than apparent from there lack of communications, lack of ethics, lack of integrity, and they are in themselves an absolute fiasco.

They do not see the bigger picture, and would prefer to grab and force R159.00 EXTRA from me, RATHER than to communicate.

They have not solved one single problem i have ever rquested,
not by phone or mail, EVER!!!


totsiens,goodbye,hlalakahle.....(OR IS IT MORE HAMBAKAHLE)..........WBS
 
craigsa said:
One thing to say -- Affirmative Action !! Got to love it. :)
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This has nothing to do with AA! I know there are white people at WBS so what does AA have to do with not giving a fu©k? :confused: Isn't their CEO white? It's his responsibility to make sure the customers are happy. He can choose to hire another person if we're not happy with the new manager.

It's all about attitude. Greed will get you nowhere WBS :p
 
regardtv said:
As to AA, EE or BEE ... who cares ... it's about customer service...

But for those interested have a look at: http://www.wbsmobile.co.za/ourteam.php ... Should clarify things.
Click to expand...

Don't you guys just love their slogan: "You're always connected" HAHAHA, yeah, always connected, but you can't do anything with that connection
 
The CEO looks like Telkom's CEO! Maybe they're related and are both greedy as fu©k.

Mods, don't fu©k with my ©, it's way cool :p
 
WBS is a BEE company, and it has everything to do with that. Their actions and reactions are typically that of a BEE company.

That means for you that don't know, or don't wish to know, that you have to enrich yourself to the maximum amount, in the shortest possible time, no matter how badly you treat your customers, or how bad your service is.

craigsa, to be politically correct in South Africa these days, and specifically on this forum, you need to be blind to the obvious, or at least act like you are.
 
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This is the key!

This approach enables WBS to successfully provide solutions and implement a world-class system beyond client satisfaction.

The key lies in the word BEYOND. This means that their implementation has no correlation (it is beyond - so no connection) with any client satisfaction. It's been here all the time staring us in the face.

It's definitely beyond me that a company can survive that is technically so utterly incompetent.
 
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re vote with your wallet - I second that.

I remember months ago, when I was still naive enough to think that I could 'explain' things to WBS enough to make them improve their service, saying to Shaun Green
'How many Sentech employee's are now able to boast about working for Sentech, given their totally lousy industry-wide reputation?'
And he winced. He at least understood the hole IBurst were/are digging for themselves.

You can't 'convince' Iburst to improve their service, or 'explain' things to
them, or do anything whatsoever as an individual that will make your service
with them better - except to cancel and stop them from getting your money.

That's all IBurst want from you - that regular payment. Nothing else matters to them.

If you can't get ADSL, then maybe try Sentech even, as a short term
measure - they've been beaten so bloody they might be slightly more
responsive and obliging than IBurst at this point.
(Maybe check on the MyWireless forum and ask folks there re speeds/service/contractual aspects, just as a Plan 'B' - in order to deprive IBurst of your money, while keeping some sort of Net service ahead of
eventually getting ADSL or 'other'.)
 
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I say HELL NO to Sentech! If Telkom reduce or kill their ADSL rental fee I'll get ADSL within a week.
 
craigsa said:
One thing to say -- Affirmative Action !! Got to love it. :)
Click to expand...
what a disgusting comment, it has nothing to do with being white or black, and like rebel said the CEO is white. I think this comment reveals more about the author than the topic
 
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