Re the up-coming ICASA Hearings
In connection with the above, as it pertains to cellular data services, I would like to suggest the following:
1. Just like everyone else, I ask that the downward price trend for data be maintained.
2. It's prudent to suggest that the Network Operators should deliver better help-desk support for the growing category of data services. Waiting on-hold in a queue for 20 minutes is entirely unsatisfactory! Surely there are better ways to service such specialised needs?
3. I would also like to see guaranteed network performance minima for data services, as described below;
It appears that cellular data services are adaptive, according to content priority, and that bandwidth frequently suffers. No doubt, real-time voice traffic, and streaming video, require a higher priority. Nonetheless, dependable data bandwidth is also important to data users nowadays, so one requires a predictable bandwidth.
One might think that GPRS, EDGE, 3G, or HSPDA, can deliver the stated baud rates given in the device's spec sheet. In reality, the ACTUAL performance is susceptable to many externalities. There are valid excuses for variable performance using a wireless link, but this does not diminish the responsibility of the Network Operator to provide sufficient network capacity to match the bandwidth demanded by subscribers.
4. Lastly, I cannot accept the outrageous pricing that is used for "original equipment" accessories, like data cables, and other add-ons. How can a piece of wire with two plugs attached be worth R500.00? The Chinese version of the same thing generally sells for about 20% of the original.
Food for thought...