Iconnectsa Ping spikes/intermittent connectivity (OpenServe)

[HartsockZA]

Hello all!

So I have been having these weird ping spikes and was hoping anyone on other or same ISP's were having intermittent ping spikes and of late disconnections at random times. If I am online via gaming or Discord my ping is as low as 150ms which is normal but after a few minutes, it hits 500+ms and then backs down to 150ms. Iconnect techies can't pinpoint the problem and are now stuck in this loop of it's my equipment or it could be something else but never have they been out to my residence to test and see what the hell is going on.

Affected services
Our VoIP phone drops quality for like 5 sec then back to normal
Online streaming Quality drops and then comes right
Online Gaming/VoIP effected also at random times.

The network has had no one apart from me on it and it still drops.

So far the problem has been on the go for 8 months and I know what you're going to say. Move ISP's which I really don't want to do as it is a shlep but if push comes to shove.

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.
C:\Users\Hart>tracert 8.8.8.8
Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:
1 1 ms 1 ms <1 ms www.netis.cc [192.168.2.1]
2 * * * Request timed out.
3 6 ms 6 ms 6 ms 197-221-164-41.sainet.co.za [197.221.164.41]
4 5 ms 6 ms 5 ms stjar-ipc.sainet.co.za [197.221.164.50]
5 6 ms 6 ms 6 ms iC-TRI-AR12-IPC-vl297 [41.77.97.213]
6 6 ms 6 ms 7 ms iC-TRI-CR01-FTTB-vl72 [196.250.8.106]
7 6 ms 6 ms 6 ms google.ixp.joburg [196.60.8.166]
8 6 ms 6 ms 6 ms 72.14.239.35
9 6 ms 6 ms 6 ms google-public-dns-a.google.com [8.8.8.8]
Trace complete.

The above traceroute was conducted right after the disconnection, as you can see all is quite normal but as soon as I try an international point things get interesting.

C:\Users\Hart>tracert www.landofgamers.net
Tracing route to www.landofgamers.net [199.34.228.76]
over a maximum of 30 hops:
1 1 ms 1 ms <1 ms www.netis.cc [192.168.2.1]
2 * * * Request timed out.
3 156 ms 25 ms 9 ms 197-221-164-41.sainet.co.za [197.221.164.41]
4 6 ms 6 ms 6 ms stjar-ipc.sainet.co.za [197.221.164.50]
5 6 ms 6 ms 6 ms iC-TRI-AR12-IPC-vl297 [41.77.97.213]
6 186 ms 7 ms 206 ms iC-TRI-CR01-FTTB-vl72 [196.250.8.106]
7 6 ms 6 ms 7 ms ae-2-46.er-02-jnb.za.seacomnet.com [105.22.40.61]
8 163 ms 534 ms 164 ms ae-2.cr-01-jnb.za.seacomnet.com [105.16.29.1]
9 165 ms 162 ms 162 ms xe-0-0-0-8.cr-01-cpt.za.seacomnet.com [105.16.9.178]
10 163 ms 163 ms 162 ms xe-0-0-0-1.cr-01-lhr.uk.seacomnet.com [105.16.8.234]
11 162 ms 162 ms 162 ms xe-0-0-1-0.br-02-lhr.uk.seacomnet.com [105.16.35.253]
12 163 ms 162 ms 162 ms 213.130.48.217
13 162 ms 162 ms 162 ms ae-13.r24.londen12.uk.bb.gin.ntt.net [129.250.4.25]
14 228 ms 228 ms 230 ms ae-5.r24.nycmny01.us.bb.gin.ntt.net [129.250.2.18]
15 312 ms 300 ms 300 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
16 300 ms 298 ms 298 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
17 320 ms 319 ms 319 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
18 317 ms 317 ms 317 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
19 314 ms 314 ms 314 ms ae-4.r05.plalca01.us.bb.gin.ntt.net [129.250.5.32]
20 322 ms 330 ms 346 ms xe-0-1-0-2-7.r05.plalca01.us.ce.gin.ntt.net [129.250.197.218]
21 319 ms 319 ms 319 ms core1-a-edge1-a.sf2p.weebly.net [74.115.50.158]
22 320 ms 319 ms 319 ms pages-custom-28.weebly.com [199.34.228.76]
Trace complete.

As you can see at hop 3 and hope 6 there is a massive ping spike and as soon as it hops away it normalizes. These intermittent ping spikes are what I believe is causing my loss of internet quality.

C:\Users\Hart>tracert www.iconnectsa.co.za
Tracing route to www.iconnectsa.co.za [129.232.249.48]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms www.netis.cc [192.168.2.1]
2 * * * Request timed out.
3 6 ms 6 ms 6 ms 197-221-164-41.sainet.co.za [197.221.164.41]
4 6 ms 6 ms 6 ms stjar-ipc.sainet.co.za [197.221.164.50]
5 6 ms 6 ms 6 ms iC-TRI-AR12-IPC-vl297 [41.77.97.213]
6 13 ms 7 ms 5 ms iC-TRI-CR01-FTTB-vl72 [196.250.8.106]
7 8 ms 8 ms 7 ms 196-60-9-24.ixp.joburg [196.60.9.24]
8 9 ms 9 ms 9 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
9 7 ms 7 ms 7 ms dedi1081.jnb1.host-h.net [129.232.249.48]
Trace complete.
C:\Users\Hart>

I performed a local traceroute to your web address, this time hop 3 is normal but hop 6 is still not too lekker. I did another traceroute this time with completely other results.

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.
C:\Users\Hart>tracert www.fixmyride.co.za
Tracing route to www.fixmyride.co.za [196.22.132.12]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms www.netis.cc [192.168.2.1]
2 * * * Request timed out.
3 6 ms 6 ms 5 ms 197-221-164-41.sainet.co.za [197.221.164.41]
4 6 ms 6 ms 6 ms stjar-ipc.sainet.co.za [197.221.164.50]
5 6 ms 6 ms 35 ms iC-TRI-AR12-IPC-vl297 [41.77.97.213]
6 6 ms 6 ms 6 ms 196.250.8.106
7 8 ms 7 ms 7 ms 196-60-9-24.ixp.joburg [196.60.9.24]
8 13 ms 13 ms 9 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
9 7 ms 8 ms 7 ms www12.jnb1.host-h.net [196.22.132.12]
Trace complete.
C:\Users\Hart>

Anyone have a clue? cause I'm out.

So far Iconnectsa
Friendly Support staff
ISP support bad, I always had to follow up granted I'm not their only customer but I'm still paying for a service.
For a problem that has been going on this long you'd think they'd at least have some sort of clue.

I'd still rate Iconnectsa at 7/10 they're ok but user control panel even though for uncapped is still not finished or built so that is retarded. I have been on countless calls to their support for over an hour and my bill at the end of the month just for support calls was over R300.

So yea, not too keen. Also if you have any suggestions to a better provider I am looking for one.