I'm so angry

I work for a small company and we only get paid when the clients pay us. We've been working on an application for a certain company over the last few months. We always keep the clients up to date WRT our progress etc. They never say anything, so the assumption is that everything is okay. So now when it's time for them to pay up, they decide the application is not what they want and they have refused to pay.

Sorry to hear about your predicament.

The lesson here is that every time you send a progress report to a client, they must sign off on it, which would imply satisfaction with the content. If they then want another application, they must pay for the work already done.
 
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