Imagine Uncapped Feedback

cavedog said:
Torrent client? uTorrent 2.0?
Click to expand...

1.8.5 uTorrent

ppedrick said:
Hey Guys,

I now have confirmation on the following points and will be updating the site with everything shortly...

Cancellations
If you cancel before the 15th of the month your account will be charged at the end of that month (i.e. not 30 days cancellation)
Click to expand...

So does that mean if we cancel before the 15th we still have to pay for the next month, as the debit orders are processed for the following month?
 
Pooky said:
So does that mean if we cancel before the 15th we still have to pay for the next month, as the debit orders are processed for the following month?
Click to expand...

Nope - cancel before 15th and you only pay for the month you cancel... ie. you don't pay any more as you are paying a month in advance. We will have time to cancel your debit order inthose few days . :D
 
Can we pay without using debit orders? I'm not really a fan of them and would rather use a scheduled EFT.
 
ppedrick said:
Hey Guys,

I now have confirmation on the following points and will be updating the site with everything shortly...

Control Panel
We have one and it does the typical monitoring etc... you get your login and password details when you ADSL account has been created.
EDIT: As soon as IS techies reply to us (waiting 2 days now) but is immediate and should be in the next couple of hours

P.
Click to expand...

Great, im only waiting for this!
 
Freakboy said:
Can we pay without using debit orders? I'm not really a fan of them and would rather use a scheduled EFT.
Click to expand...

You can use EFT if you tranfer on or before the 20th. Therefore you get full control of your own money.
Because this is such a hugely manual and time consuming process we honestly can't do any better than that, I'm sorry.
 
I'm on a 384 line, should I be getting faster speeds? Downloading currently from Nokia and the max is about 31....
 
Pooky said:
I'm on a 384 line, should I be getting faster speeds? Downloading currently from Nokia and the max is about 31....
Click to expand...

TBH, you cant be hoping for much more! The MAX a 384 should get is like 38-41. If you are using torrents this drops even more. I would say that is pretty good!
 
Yeah Pooky - that's pretty decent for this service. only a 25% max degredation.

Can I ask a favour?
Would you mind sending me your stats as you check them. We currently only have a 4MB line for testing and are waiting on the 384k. I think that the 4Mb has better stability but only by a few percent.

The big thing for me are the gaming ping times as well. Everyone has mentioned hgher pings and things and I don't think these accounts are effected as much. Can you let me know how you're finding them please?

Ta P.
 
ppedrick said:
Yeah Pooky - that's pretty decent for this service. only a 25% max degredation.

Can I ask a favour?
Would you mind sending me your stats as you check them. We currently only have a 4MB line for testing and are waiting on the 384k. I think that the 4Mb has better stability but only by a few percent.

The big thing for me are the gaming ping times as well. Everyone has mentioned hgher pings and things and I don't think these accounts are effected as much. Can you let me know how you're finding them please?

Ta P.
Click to expand...

What stats must I send from where?

I don't play online games so id there another way I can test the pings?
 
Quick question, are the IS basic uncapped accounts locked to your dsl line? Can I use the account from multiple sites so long as I only have one active connection at any given time?
 
Hi ppedrick.

The details I got when your help centre set up my account was my router login and password. Was I meant to get anything else or is that it?
Also the consultant said I must log in to http://users.isdsl.net/ to check my usage, but when I enter in my details it won't let me in...

What should I do?

THanks
 
Vaporized said:
Quick question, are the IS basic uncapped accounts locked to your dsl line? Can I use the account from multiple sites so long as I only have one active connection at any given time?
Click to expand...

Great question... will find out tomorrow.


Pooky said:
Hi ppedrick.
The details I got when your help centre set up my account was my router login and password. Was I meant to get anything else or is that it?
Also the consultant said I must log in to http://users.isdsl.net/ to check my usage, but when I enter in my details it won't let me in...
What should I do?
THanks
Click to expand...

Yeah - don't get me started on this. IS set up our system 2 days ago and then forgot to tell us how to connect to it. So therefore you currently are using their control panel and systems. We have been phoning and emailing every 30 minutes since then (office hours) and finally had to send someone to their office this afternoon. It'll all be sorted tomorrow and we'll give you another login and password with a better control panel and systems ... if you want it.
I only found out about it this afternoon, hence the drive over... so.. again I am having to apologise for other people's inefficiency.

Rest assured though that you have EXACTLY the same account. It's just the control panel and login and password that's different.

P.
 
Can anyone using a imagine 4MB uncapped account post some ping/tracert result to local gaming servers (SGS,IS,WAGE,IGame)? I am very keen on this package, but I do alot of gaming and would like to make sure latencies are good.
 
OK - You can definitely use your ADSL username and password from any router or telephone line and get a connection. Just as long as only one connection is running at the same time.


The Control Panel will not be accessible as IS have decided that this product can not be put on to a 'realm'. We are pushing them hard to change thier minds on this.
Essentially, we've found the service to be briliant so far and the only negative is that you don't get to see how much you download and when... but it's still annoying.
 
Pooky said:
What stats must I send from where?
I don't play online games so id there another way I can test the pings?
Click to expand...

Hey Pooky - Just PM me the results from

http://www.pingtest.net
and
http://www.speedtest.net

for now.... thanks again for doing this. At a time when everyone's complaining about terrible latency from other people's products we are really keen to ensure that it's not true from us as well.

Cheers P.
 
Hi ppedrick

If I sign-up for the Basic Uncapped and find that the shaping is to bad, can I upgrade pro-rata to the Afterhours Uncapped account for the remainder of the month?

From what I have read here, it seems that the shaping doesn't really have that much of an effect yet, but I suspect that in the coming months, as more and more people sign up, non-http ports will be shaped more which will make the service pointless for online gaming, etc.

Thanks
Milamber
 
Hey Milamber,

I can't guarantee I can wangle that for you but I will try like hell.
As you said, the service seems pretty decent but I'm not going to guarantee something that we're just reselling.

Sign up now, try it over the weekend and before the month and PM me if you want to upgrade... before the month end though. I'll move a little bit of hell here to try and ensure you're upgraded.

P.
 
hi ppedrick

Thanks, that is a good suggestion. My ADSL line is unfortunatley with SAOL at the moment so I can't get my line upgraded to 4 Mbps before the end of the month (and already have an uncapped account with them at the moment). Guess I'll have to wait until next month then :(

Milamber
 
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