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Wow Vodacom really has the worst service. Checked hello Peter and there are a number of reports about this issue as well. Seems they just don’t care. Will need a couple hundred people to all phone in at the same timeI am afraid that I do not hold out much hope. I spent more than 2 hours going backwards and forwards with Vodacom online support where they appear to be stuck in an endless loop that this is an Apple issue, despite all of the evidence to the contrary. I even gave them this thread to read, which they refused.
I spent a long time on the phone last night to Apple Support (a local SA number goes to what appears to be UK-based support teams) and they were not able to resolve the issue. I shared this feedback with Vodacom: thank you for making us aware of the above. Go into an iStore or a Vodacom Repair Centre, pandemic and all.
Wow interesting as the support person I'm talking to at Vodacom has no idea about the issue and told me to only select the phone number and deselect the email addresses - I could laugh if it wasn't so annoying!Quick update:
After losing it with the last Vodacom Support person I spoke too, I drove down to the iStore and spoke to their tech. He did not even want to look at the phone, he just said "we are aware of the issue and it is not only Vodacom". He has seen new contract clients from MTN & Cell C as well with the same issue since last week Monday.
Take this with a pinch of salt, but he said it is a back-haul issue and the carriers are aware of it.
After that fun outing, I took a stroll down to the Vodacom Datastore where I took out my contract on Friday afternoon and spoke to the guy there. They are also aware of the issue but failed to inform me when taking out the contract.
I have contacted Vodacom so many times now. Keep linking to this forum too but have had no helpful feedback from them.Only had time to search for this issue now but needless to say, same issue here and vodacom is unable to help.
Is there no one from vodacom on this forum?