Hi all
I am telkom slapped back to the end of the line and held there by a mighty big telkom thumb*sniff*. I gave em a call today to see how my ADSL order was going, they cancelled it and didn't bother to tell me! From my initial online application (which they did not get), to my reapplication at the telkom Tygervalley business shop a week later (a total of 4 weeks till now), they said something along the lines of: Sorry you do not pass the conformancy testing in your area. Protea Village has got modern fibre optic exchanges, which use a protocol not compatible with ADSL. We would have to replace all the fibre optics with copper lines, because adsl only works over copper. I am very sorry (the telkom lady whom I spoke to) but there is nothing we can do to help you...blah blah...thanks for your valued support, good bye. ARGH!!
A few minutes later I called again to ask several questions regarding my local exchange, future ADSL plans for my area, why I get a ridicules 28.8k max dialup connection with my exchange (for the past 6 years!), etc. I wanted answers! The lady at 10219 didn't have the answers and suggested I call 0800375375 (telkom ADSL depart.) , which I did with no joy. I was given another 0800 number (0800456786), which didn't help much either, to finally be given an email address of a "specialist" there, to pose my questions! (
[email protected], pls spam!! HEHE)
What telkom did reassure me as a fact, is that they are planning to replace, modernise all exchanges in the country, for ADSL. I certainly hope so. I was told to reapply for my ADSL in a months time and hopefully they would be ready for me (RIGHT! more like when they feel like it and you'll be lucky you get it at all!).
So I'm stuck with my pathetic analog line and more NEGATIVE feelings for that evil company we all love to hate
Sorry for all my whinging! I'm very sad just now! I wonder how many others there are like me, waiting on telkom to give em a wee bit of service! BTW again... Prior to all this, I spoke to a work college's brother this morning, who works for telkom. We spoke for about 15 min regarding ADSL, although ADSL is not his department, importantly what he did say was, that no one at telkom has received anything regarding Nov 1st ADSL pricing structure (yet). He said it would be crazy for telkom to shoot themselves in the foot like that, to make ADSL any more expensive than it is at the moment. For what its worth I hope he's right! He also said that telkom is heavily involved in rolling out, driving all the new technologies. He said they are currently struggling to keep up with demand for ADSL, and that it is completely contracted to an outside source, for the rollout, etc. It was an interesting conversation, getting this guys neutral perspective. Lastly he hinted that telkom was concentrating on providing better services in the future, comparable to other countrie's prices and technologies. I hope that it is so...
Cheers! here's wishing... (being a dialup user, I can't even start complaining about my ADSL line yet!
P.S.: I hope my bitching adds to the flames!