Impact Meters Admin Fee

[ChrisChris]

Yesterday I loaded R600 on my meter wallet and noticed it only loaded R540 into it, I gave the call centre a call and they said that a month back they started taking 10% from amounts payed in as an admin fee. Anyone else experiencing this or am I being screwed?

 

[richjdavies]

Take your complaint to Impact Meters... who exactly are they? Do you have to use them? Maybe go with someone more reputable?

 

[Fudzy]

You should have some sort of document you signed which indicated this?

 

[Fudzy]

From their website:

Two token purchase options are available:

Direct method - Through ABSA deposits or purchases at Impact offices. This option has a once off monthly administration fee of R15-00.
Indirect method – Unipin outlets eg. garage, Spar etc. This option has a 10% convenience fee deducted on total purchase for each transaction

http://www.amps.co.za/prepaid.aspx

 

[Covertops]

I am somewhat late to this thread but I just moved to a complex served by Impact Meters and wondered if anyone else has experience the below:

I elected to purchase electricity through ABSA deposits to avoid the 10% service fee. My first purchase was @ R1.58/kwh but my second was at R1.75/kwh. I called Impact Meters to find out why there was a sudden increase in cost. Their response was that from 01/07/2015 they will be charging an additional 10% for each electricity purchase during the month. So my next purchase during this month would cost me R1.93/kwh.

Is this actually legal? Has anyone else experienced this?