Telkom Billing Nightmare - Help?

[Jedz]

Hi Guys

I have exhausted all of my options to try and resolve my billing issue with Telkom mobile and don’t know what else to do so figured I would try get help here

My contracts term ended in September 2021 at which time I requested Telkom to cancel the contract. They then told me they will cancel but I will be charged a handset penalty fee of around R25k as the contract was recently initiated. I then advised that it was wrong and that my contract was initiated in September 2019. They then gave me a case number and said I can use it when I cancel

I thought all was in order and they confirmed cancellation. January I received an invoice for R26k including the handset fee, which is incorrect. I have logged infinite amounts of cases via email and the call centre and they have not resolved the issue. My debit order bounced as I removed all funds from the account. I then contacted telkom on social media and they confirmed they will get their Billings team and credit team etc to contact me, to date this has not happened

This morning I received another invoice, now with the handset fee and a debit order rejection fee

I don’t know what to do as this is really stressing me out as I work in financial services and cannot have any blemishes on my credit record

Please could someone assist before I lose my mind?

 

[SHL]

I was in the same boat years ago. I was wrongfully blacklisted. Took one year for me to resolve, going back and forth between Telkom and the debt collection agency.

 

[STORMERSFAN]

Hi Guys

I have exhausted all of my options to try and resolve my billing issue with Telkom mobile and don’t know what else to do so figured I would try get help here

My contracts term ended in September 2021 at which time I requested Telkom to cancel the contract. They then told me they will cancel but I will be charged a handset penalty fee of around R25k as the contract was recently initiated. I then advised that it was wrong and that my contract was initiated in September 2019. They then gave me a case number and said I can use it when I cancel

I thought all was in order and they confirmed cancellation. January I received an invoice for R26k including the handset fee, which is incorrect. I have logged infinite amounts of cases via email and the call centre and they have not resolved the issue. My debit order bounced as I removed all funds from the account. I then contacted telkom on social media and they confirmed they will get their Billings team and credit team etc to contact me, to date this has not happened

This morning I received another invoice, now with the handset fee and a debit order rejection fee

I don’t know what to do as this is really stressing me out as I work in financial services and cannot have any blemishes on my credit record

Please could someone assist before I lose my mind?

Please contact a person called Wendy Knowler.. She will kick telkom in the nuts for you

 

[Mogo]

Genuine advice, DM the Telkom twitter account. I had 6 months back and forth fighting with Telkom, one DM to twitter and I was contacted back immediately. That case eventually took a week to resolve.

 

[Izel Jeyaprasad]

Please could you assist me with my account query.



I had two sim card contracts with Telkom. Cell numbers 0836565435 and 0836208303



On the 6th December 2021 I upgraded one of the sim card contract to hand device with 6 gig data, etc for R350 per month.

This was never captured correctly, and confirmed by the branch but never corrected. Instead they added extra minutes to the contract that I did not ask for or agree to and did not process the promotion correctly that resulted in me pay R529 per month for the contract. I have been to your Telkom Branch in Richards Bay over 15 times in the past 2 months to have this issue resolved.



I can not get anyone in your store to assist me. Every time I visit the store I am told they only deal with sales and that they will book a call for the Accounts Department in Cape Town to call me back.



I can not get them to correct the account.



Breakdown for the past months.



January 2022 Debit – R668 ( contract for sim R130 and new cell device of R350) – cant seem to see how they can debit this.

February 2022 Debit – R668 same as above

March 2022 Debit – R227



I am pretty sure that I can add and none of these debits are correct. Telkom is taking monies without permission from my bank and I have no control over how much they take.

I need you to respond in writing how this will be resolved and when they over debits will be refunded into my bank account. I can not allow Telkom to just credit the account each time because I never get an answer or feedback on how this will be resolved.



I will give you all the log numbers for your reference.

61704496

62281349

62281349

62165569



Looking forward to your positive feedback and resolution to this situation.

 

[Longboi]

Please could you assist me with my account query.



I had two sim card contracts with Telkom. Cell numbers 0836565435 and 0836208303



On the 6th December 2021 I upgraded one of the sim card contract to hand device with 6 gig data, etc for R350 per month.

This was never captured correctly, and confirmed by the branch but never corrected. Instead they added extra minutes to the contract that I did not ask for or agree to and did not process the promotion correctly that resulted in me pay R529 per month for the contract. I have been to your Telkom Branch in Richards Bay over 15 times in the past 2 months to have this issue resolved.



I can not get anyone in your store to assist me. Every time I visit the store I am told they only deal with sales and that they will book a call for the Accounts Department in Cape Town to call me back.



I can not get them to correct the account.



Breakdown for the past months.



January 2022 Debit – R668 ( contract for sim R130 and new cell device of R350) – cant seem to see how they can debit this.

February 2022 Debit – R668 same as above

March 2022 Debit – R227



I am pretty sure that I can add and none of these debits are correct. Telkom is taking monies without permission from my bank and I have no control over how much they take.

I need you to respond in writing how this will be resolved and when they over debits will be refunded into my bank account. I can not allow Telkom to just credit the account each time because I never get an answer or feedback on how this will be resolved.



I will give you all the log numbers for your reference.

61704496

62281349

62281349

62165569



Looking forward to your positive feedback and resolution to this situation.

You can look forward to unsolicited spam. Edit your post and remove your cellphone numbers.

 

[SaveTheDate]

I've been waiting for an opportunity to share this information.

Instead of cancelling my account they converted it to another type. I was charged for months before they could finally cancel it successfully (it took them 3 tries), but I was still stuck with the bill. This was in June 2020.

Over the years numerous debt collectors phoned, I would send them the proof and they would send it back to Telkom without actually resolving it on Telkom's side. So it would be sent to the next one. I tried the social media route suggested but did not have much luck (and someone tried to scam me off the back of that, so be careful, the scammers also monitor the feed and try their luck).

Eventually I sent it to the ombudsman. You have to fill out a form that states what you hope to achieve with this, mine was simple - I wanted them to fix it on their side and also clear anything off my name and motivated my case by saying that I have lost hours trying to rectify their mistake and that my credit score was affected negatively and in turn had a negative impact on my life.

It took around 4-6 weeks before the ombudsman acknowledged receipt of this and about a week for Telkom to sort it out on their end. (My credit score improved on clear score, so they actually did clear anything they had against my name)

Hope this helps.