Increased billing, no notice.

Sl8er said:
So...just so we're 100% clear, only 20GB and up, no more 10GB?
Click to expand...

*cough*

Oh and I was told by support that I had until September to change my package. When I go to the change option, I still see the 10GB account.

So what am I supposed to do?
I want 10GB.
If I can't get 10GB, I have to cancel.
 
Kosmik said:
Ah ok, so basically our old bundles pre June will remain at their bandwidth and pricing going forward? Happy with that thankyou. I have popped a mail to support to reverse the downgrade to 1Gb.

Well done on resolving a contentious issue.
Click to expand...

If you make a package change, we won't make further changes though. Best to leave the package as is if you want what you had before.

So if you have (for example) 10Mbps + 40GB, you'll now be on 10Mbps + 100GB. We'll credit you the difference between the 40GB and 100GB bundle, and the revert your package back to 40GB during the next few days. But I would recommend not making any changes on your side, otherwise you might not be accurately picked up by the script that identifies affected accounts.
 
Sl8er said:
*cough*

Oh and I was told by support that I had until September to change my package. When I go to the change option, I still see the 10GB account.

So what am I supposed to do?
I want 10GB.
If I can't get 10GB, I have to cancel.
Click to expand...

If it's a bundle, I think it will remain for a while. We only changed stand-alone data accounts, which is why bundles regraded in error will be reverted.
 
AfriMan said:
If you make a package change, we won't make further changes though. Best to leave the package as is if you want what you had before.

So if you have (for example) 10Mbps + 40GB, you'll now be on 10Mbps + 100GB. We'll credit you the difference between the 40GB and 100GB bundle, and the revert your package back to 40GB during the next few days. But I would recommend not making any changes on your side, otherwise you might not be accurately picked up by the script that identifies affected accounts.
Click to expand...

I didn't make any changes but support did alter the bundle so as not to double bill. Can you reverse the changes? Support ref: [#NDY-558-36073]
 
Kosmik said:
I didn't make any changes but support did alter the bundle so as not to double bill. Can you reverse the changes? Support ref: [#NDY-558-36073]
Click to expand...

Let's give our Dev team a chance to do their thing, don't want to over-complicate their work. If the changes aren't reverted, then I can do it manually without interfering with their process.
 
Kosmik said:
Is it available now? When I tried yesterday, could only select 100Gb as lowest?
Click to expand...

I did it on the 30th. When I go check now -under "Edit Package" - the lowest I see is 50GB.
Honestly though, I wasn't really paying attention to anything else when I did it. I saw the 10GB option and changed.
(I didn't wait for anyone to change anything -as AfriPerson suggested. In all fairness, I changed it before he advised you not to, so I'll just leave it as is.)
 
Sl8er said:
I did it on the 30th. When I go check now -under "Edit Package" - the lowest I see is 50GB.
Honestly though, I wasn't really paying attention to anything else when I did it. I saw the 10GB option and changed.
(I didn't wait for anyone to change anything -as AfriPerson suggested. In all fairness, I changed it before he advised you not to, so I'll just leave it as is.)
Click to expand...

How did your billing go?

Thing is I was happy to leave it but the package has now eaten all my rollover from last month and is capped, so no internet a home for wife+kids which is a problem.
 
Kosmik said:
How did your billing go?

Thing is I was happy to leave it but the package has now eaten all my rollover from last month and is capped, so no internet a home for wife+kids which is a problem.
Click to expand...

Still working on figuring that one out. :-|
 
So midmonth, I see the bundle is still set to 100Gb, when will the change happen to 20Gb? Billing cycle coming up.
 
Kosmik said:
So midmonth, I see the bundle is still set to 100Gb, when will the change happen to 20Gb? Billing cycle coming up.
Click to expand...

Could you PM me your username quickly and I'll check for you.
 
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