Incredible Connect

Surv0

Surv0

Executive Member
Joined
Jan 7, 2006
Messages
5,742
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539
Location
Capey living in British Columbia, Canada.
Just wanted to let you guys know that I think this service is great.

Im the last person to support Incredible Connection, but was given this free 52gb voucher by somebody who bought a laptop through them.

Ive signed up to the service and cant help but be impressed with the speeds. Purely unshaped data at around R38pg if you dont pay your adsl through them. This isnt bad for the latency and download speeds you get. Axxess Lite unshaped at R19pg is pretty **** in comparison, speeds and latency.

Ive noticed that they are using a fiber link to cybersmarts backbone and then onto the telkom network. However there is full peering to mweb, IS and telkom with pretty low latency.

When this package is finished, I may buy my b/w through them.
 
...suggest you buy from TRL Tech, same bandwidth (I agree, great throughput - much better than WebAfrica or IS-Afrihost) @ R 9.50 / GB with the added benefit of no billing issues.
 
Wasp_21 said:
SPAM SPAM SPAM SPAM! Nobody supports IC in real life!
Click to expand...

I come from a PC Retail background and during my days I never lost a sale to IC, now they are my preferred retail store as I've found them to give the best customer service now - just shows how the industry has gone down since I left 5yrs ago.
 
cbrunsdonza said:
I come from a PC Retail background and during my days I never lost a sale to IC, now they are my preferred retail store as I've found them to give the best customer service now - just shows how the industry has gone down since I left 5yrs ago.
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I work in PC retail and get constant complaints about the young staff who couldn't give 2 stuffs about customers (ignored while they play games / talk amongst themselves). When eventually one of them saunters over, they don't listen to requests, instead they try oversell top end machines to people who want to read email. Add to that their ripoff prices, I seriously cannot believe that place is still open.
 
StevenC said:
I work in PC retail and get constant complaints about the young staff who couldn't give 2 stuffs about customers (ignored while they play games / talk amongst themselves). When eventually one of them saunters over, they don't listen to requests, instead they try oversell top end machines to people who want to read email. Add to that their ripoff prices, I seriously cannot believe that place is still open.
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+1 tech knowledge is shocking (V&A Waterfront - [1 exception, short male consultant, can't recall name]; Cape Town Foreshore; Century City); over sell (due to commission), inappropriate products sold, inflated pricing, repairs sent back several times, etc.
However at these branches you are frequently harassed by several consultants.

You must have very limited tech knowledge to actually purchase a product from IC.

As per example: (Inflated Pricing)
http://www.incredible.co.za/ProductDescription.aspx?SKU=76024 (HP PROBOOK 4520 CORE I3 Intel Core i3-370M processor 2.4 GHz, 2048MB RAM, 250GB HDD, R7999.95 )
http://www.dc3.co.za/index.php?page...&product_id=40&option=com_virtuemart&Itemid=1 (HP ProBook 4520s i5 2.53Ghz, 3GB Mem, 320GB HDD, 15.6", R7 499.00)
 
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StevenC said:
I work in PC retail and get constant complaints about the young staff who couldn't give 2 stuffs about customers (ignored while they play games / talk amongst themselves). When eventually one of them saunters over, they don't listen to requests, instead they try oversell top end machines to people who want to read email. Add to that their ripoff prices, I seriously cannot believe that place is still open.
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OK, but then again who buys PCs from retail stores still, most people buy laptops and that is where IC comes in with the some of the cheapest prices and best customer service. Very few other retail outlets will allow you to return a laptop after using it.

As mentioned though, the general level of service in IT retail has gone south.
 
who.is.michael said:
+1 tech knowledge is shocking (V&A Waterfront - [1 exception, short male consultant, can't recall name]; Cape Town Foreshore; Century City); over sell (due to commission), inappropriate products sold, inflated pricing, repairs sent back several times, etc.
However at these branches you are frequently harassed by several consultants.

You must have very limited tech knowledge to actually purchase a product from IC.

As per example: (Inflated Pricing)
http://www.incredible.co.za/ProductDescription.aspx?SKU=76024 (HP PROBOOK 4520 CORE I3 Intel Core i3-370M processor 2.4 GHz, 2048MB RAM, 250GB HDD, R7999.95 )
http://www.dc3.co.za/index.php?page...&product_id=40&option=com_virtuemart&Itemid=1 (HP ProBook 4520s i5 2.53Ghz, 3GB Mem, 320GB HDD, 15.6", R7 499.00)
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Super fail buddy, super fail:

http://www.dc3.co.za/index.php?option=com_content&view=article&id=49&Itemid=41

Terms and Conditions :
"All prices quoted exclude VAT unless stated otherwise"
"Payments are Cash Notes and Electronic Transfers (Conditions Apply), Company Cheques from approved dealers only!!"

EDIT: and some more:
- No Cash refunds on returned goods.
- A 20% handling fee will be charged off purchase price on returned items at current price (if returned within 48 hours)

But then again that is the general South African IT retail industry and its sad that companies like IC can actually become the benchmark of good service. I think I need to go back to retail.

This is enough to never let me ever support dc3 (and I am in the market for a lappie). I'm not the IC fanboi, but I can pay my Credit Card or Cheque card and the price I see is the price I pay. Its a big issue for me as I use to work for an IT retail store that use to charge its customers 5% more when paying by Credit/Cheque/Debit Card.
 
cbrunsdonza said:
Super fail buddy, super fail:

http://www.dc3.co.za/index.php?option=com_content&view=article&id=49&Itemid=41

Terms and Conditions :
"All prices quoted exclude VAT unless stated otherwise"
"Payments are Cash Notes and Electronic Transfers (Conditions Apply), Company Cheques from approved dealers only!!"

EDIT: and some more:
- No Cash refunds on returned goods.
- A 20% handling fee will be charged off purchase price on returned items at current price (if returned within 48 hours)

But then again that is the general South African IT retail industry and its sad that companies like IC can actually become the benchmark of good service. I think I need to go back to retail.

This is enough to never let me ever support dc3 (and I am in the market for a lappie). I'm not the IC fanboi, but I can pay my Credit Card or Cheque card and the price I see is the price I pay. Its a big issue for me as I use to work for an IT retail store that use to charge its customers 5% more when paying by Credit/Cheque/Debit Card.
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I have never had an issue in returning any product to DC3 or having to pay any handling fee when the product was defective beyond the 48 hours listed in the T&C. Nor have I ever (since 2004) received a higher quote (via email) on a product as advertised by IC from DC3.

I used DC3 as an example, however I can site many more examples...

Please see: www.pricecheck.co.za
 
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We are prodimently IT forum and yes guys IC is more expensive than most places. But in my experience they offer the best service and sort of price for general customers. There target marker are not IT proffessionals or people that know PC's quite well. There target market is the general consumer and mostly people who don't know much about PC's. Going there is convenient and you will be able to see exactly what you are getting. Not too sure what DC3 is, but if it is online, you won't be sure of exactly what you are getting.

Yes they are a bit pricier than most places, but they offer good service and general knowledge of PC's and Laptops.
 
craigdoepie said:
We are prodimently IT forum and yes guys IC is more expensive than most places. But in my experience they offer the best service and sort of price for general customers. There target marker are not IT proffessionals or people that know PC's quite well. There target market is the general consumer and mostly people who don't know much about PC's. Going there is convenient and you will be able to see exactly what you are getting. Not too sure what DC3 is, but if it is online, you won't be sure of exactly what you are getting.

Yes they are a bit pricier than most places, but they offer good service and general knowledge of PC's and Laptops.
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IT forum for the general public... (look at what is being advertised and who posts most of the questions, moms, pops and school kids about their MWEB connection)

A bit pricier?

You pay for the walk-in convenience and to be provided with the wrong advice.

Most consumers that aren't "lazy", (willing to think) shop online, where you can compare any product and price and have it delivered to your door free of charge at two thirds of the price.

If you really that lazy and don't want to get to grips with the electronic tools you are required to use and need to touch the product to confirm that it is real, yes go to IC, touch and feel it, take down the product code, then go online to www.pricecheck.co.za get the best quote and have it delivered to your door.
 
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craigdoepie said:
We are prodimently IT forum and yes guys IC is more expensive than most places. But in my experience they offer the best service and sort of price for general customers. There target marker are not IT proffessionals or people that know PC's quite well. There target market is the general consumer and mostly people who don't know much about PC's. Going there is convenient and you will be able to see exactly what you are getting. Not too sure what DC3 is, but if it is online, you won't be sure of exactly what you are getting.

Yes they are a bit pricier than most places, but they offer good service and general knowledge of PC's and Laptops.
Click to expand...

The sales consultants are there primarily for the commission...well, aren't all sales guys but excessively so. If the target market is people with more money than sense, shouldn't a company take it upon themselves to not ripoff the clientele?

My ethics at least in this regard is to guide a customer to the best value for his money and not rip him off. I am one in a million, I swear!

Look I can understand, they are the largest PC retail company in the country, overheads etc pushing the prices up. Someone has to pay for all those display units (because suppliers sure as hell don't take those back). But then again, the amount of stock that they purchase gives them lower prices, they even do their own importing (or so I have been led to believe by suppliers). So that makes their markup even larger than one would think.

Well anyways, I think this topic has derailed in to a IC prices complaint thread :P If the ISP service is great and a good price, then no one can fault that :)
 
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