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My cars were insured with one Company for almost 20 years. I never had a days problem with them and even got no claims bonuses.
The problem started when I needed to list my 18 year old daughter as the regular driver of the one car we own. The Insurance Company I was with refused to put my daughter down as the regular driver. I pleaded with them and even asked them to elevate it to Management level and they came back with the same answer of, no.
So I made enquiries and chatted with a few people about the matter and I got the suggestion to consult a broker which I did. The broker came to see me, heard my story, I filled in a few forms and within a week I had a new quote from another Insurance Company through the Broker.
The new quote was about R100 more expensive, but with that I got 2 cars insured comprehensively and 1 bakkie insured with balance of third party, plus and here comes the bonus, household insurance for several hundred thousand rand. My premium is a little over R1000 a month.
And the new Company was put to the test recently as well. Someone ran into the back of the one car last year and they settled the claim and I got the excess back last week via EFT.
The Brokers are in the business. They know what is happening in the Industry on a daily basis.