International Packet Loss

[Joseph_]

Since the beginning of the month I have had packet loss internationally. I have called Afrihost and also used the WhatsApp help and no one has been able to help me. They said they would contact Vumatel and no one has managed to help me. Here is an international speedtest to the UK.

I used to get 100+ upload speed to the UK and now I am barely reach 10mbps. I have a gigabit down 200 up line.

My ping to the UK (packet loss)


Here is my friends test (no packet loss)


Don't know what the problem is I have tried everything. I should also mention that my cousin who lives right next door to me is also experiencing the same problem that I am.

 

[CrypticZA]

Since the beginning of the month I have had packet loss internationally. I have called Afrihost and also used the WhatsApp help and no one has been able to help me. They said they would contact Vumatel and no one has managed to help me. Here is an international speedtest to the UK.
View attachment 1331940
I used to get 100+ upload speed to the UK and now I am barely reach 10mbps. I have a gigabit down 200 up line.

My ping to the UK (packet loss)
View attachment 1331942

Here is my friends test (no packet loss)
View attachment 1331944

Don't know what the problem is I have tried everything. I should also mention that my cousin who lives right next door to me is also experiencing the same problem that I am.

Start by getting WINMTR or pingplotter and then do traces with that it will show the loss on Vuma network

 

[Joseph_]

Start by getting WINMTR or pingplotter and then do traces with that it will show the loss on Vuma network

Never used pingplotter before but here is a test

 

[CrypticZA]

View attachment 1331984
Never used pingplotter before but here is a test

You have loss on your first hop which is normally the router

 

[Joseph_]

You have loss on your first hop which is normally the router

My bad, I scrolled down that was the 4th hop, here is a different test

 

[CrypticZA]

My bad, I scrolled down that was the 4th hop, here is a different test View attachment 1331988

Yea loss on hop 2 so happening on Vuma network and carrying through to end destination.

Look all Afrihost can do really is log a ticket with Vuma who need to fix the issue

 

[Joseph_]

Yea loss on hop 2 so happening on Vuma network and carrying through to end destination.

Look all Afrihost can do really is log a ticket with Vuma who need to fix the issue

Yeah I have been in contact with Afrihost for the past week and have heard nothing back from them, every time I call back to check up on the fault they say that it has been restored, I made the decision on Tuesday to cancel my line with Afrihost and move to Cool Ideas. But if this problem can get fixed before the end of the month I might just stick with them. If not I am moving over to Cool Ideas and hopefully they can get this sorted out for me

 

[AfriNatic]

Morning,

Apologies for the issues experienced.

There is loss on hop 2 which usually means an issue with the Layer 2 network.

Please can you run a continuous ping plotter to 1.1.1.1 for me and send me a pm with your email and results so I can investigate and assist further?