can't find my original comment. Send an email to
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Title: eSIM Complaints
Content: Good day, I am trying to activate the eSIM functionality on my business line. Please could you provision an eSIM for my number (083 123 4567).
This is for an iPhone, not a wearable device.
I would suggest adding as much info as possible, as they take up to 3 days to respond and when you reply to their mail if they have questions, thats another 3 days. But the mail should suffice. Thats basically the last mail I sent them with the help of the people in store which had them enable it for me. You might want to include that it is a second number to the line, but that might confuse them.
Basically, at the end of the day, the eSIM on my phone has a different number, my original number starts with 081 and the eSIM is 060, but when making or receiving calls, it goes through as the 081