Is there an Mweb Rep Here

S

silkman

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Trying to upgrade from LTE to Fibre. Call centre goes unanswered for the past week.
 
silkman said:
Call centre goes unanswered for the past week.
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Your timing could not have been better!

The merged operations (read as hostile takeover) between WebAfrica and Mweb has provided all users and visitors to this forum with direct access to both!

And @WebAfrica Helper will assist ALL WebAfrica customers as well as ALL Mweb customers for the time being, while WebAfrica is in the process of appointing a representative for the Mweb operations who will [pinky-promise] register an account here on this lovely forum.

#GodBlessLateStageCapitalism!
 
silkman said:
@WebAfrica Helper is just as useless. Still no response to my DM
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HI there, Hope you are well.

If you are interested, I can happily get you in contact with our connects team, and assist in getting you connected on Coolideas? Feel free to DM me your details.

You can also check coverage for your address on https://coolideas.co.za/ to view available packages.

We are here to help :)
 
call mweb, hold forver

escalate to social media

call again hold forever

however usually they sales is very good ..get through quick
 
CoolEscalator said:
HI there, Hope you are well.

If you are interested, I can happily get you in contact with our connects team, and assist in getting you connected on Coolideas? Feel free to DM me your details.

You can also check coverage for your address on https://coolideas.co.za/ to view available packages.

We are here to help :)
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Hi

I assume the process to properly/effectively CLOSE an acc with MShit is a 'state secret' they will NEVER divulge
AND
That they will refuse to... what's it called again? Let go of my OpenServe fiber line if I simply close the bank acc to which they have acces..? (Did that when Rain thought they could just scratch in my 'wallet' like a much loved spouse!)

ie: What's the procedure to change with ZERO break in internet access plz??
 
Elliven said:
Hi

I assume the process to properly/effectively CLOSE an acc with MShit is a 'state secret' they will NEVER divulge
AND
That they will refuse to... what's it called again? Let go of my OpenServe fiber line if I simply close the bank acc to which they have acces..? (Did that when Rain thought they could just scratch in my 'wallet' like a much loved spouse!)

ie: What's the procedure to change with ZERO break in internet access plz??
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Hi there, thank you for reaching out.

Well I can't promise Zero break in internet access, as the line needs to be released from Mweb, and can result in no internet during the time it takes for us to obtain the line from openserve (can be anywhere within to 24 -48 hours). Openserve is quite quick when it comes to activations so it should not be a lenghty process.

Regarding the procedure, you can simply apply through our website by filling in your address details, then selecting a package.
It will then guide you through the application steps.

After your order is submitted, a ticket will be logged where you can communicate the last date of service (Cancellation Date) with Mweb. (In order for our team know when to know when the line is available for Order Placement)

Website: https://coolideas.co.za/coverage#/
Email contact: [email protected]
Number: (010) 593 2665
 
CoolEscalator said:
Hi there, thank you for reaching out.

Well I can't promise Zero break in internet access, as the line needs to be released from Mweb, and can result in no internet during the time it takes for us to obtain the line from openserve (can be anywhere within to 24 -48 hours). Openserve is quite quick when it comes to activations so it should not be a lenghty process.

Regarding the procedure, you can simply apply through our website by filling in your address details, then selecting a package.
It will then guide you through the application steps.

After your order is submitted, a ticket will be logged where you can communicate the last date of service (Cancellation Date) with Mweb. (In order for our team know when to know when the line is available for Order Placement)

Website: https://coolideas.co.za/coverage#/
Email contact: [email protected]
Number: (010) 593 2665
Click to expand...
Potentially activate the 2nd port if you are happy to pay for both services at a certain point.
 
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