ISP Fail - PC Network/Cybersmart Uncapped

I

Incip

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Nov 5, 2013
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If there is one thing that pi55e5 me off, it's an uncapped package that costs the same amount as a capped package, and yet won't let me download the same amount of data as the capped package even if it ran 24/7 for the whole month. That means it's slow as a donkey, and especially slow at the most inconvenient times of the day. Also it throttles and shapes basically all traffic except speedtest.net. :twisted:

The package I am speaking about is an uncapped 2mbps package from PC Network.

So how the heck do these uncapped packages stay in existence? :wtf:

Also, my VPN won't connect on my PC Network account unless it is though SSL, and even then it's throttled constantly. It is fine through my Axxess and Afrihost accounts.

Spoke with PC Network and they say everything is fine on their end, and told me to speak to my VPN provider.
I spoke with VPN support, and sent them debug logs etc but they cannot see a problem on their end.
Bottom line is VPN works on the other two ISPs but not on PC Network unless it is through an SSL tunnel. PC Network denies any knowledge of this problem.

I would avoid this ISP like the plague, but it's part of the package in the flat I am renting and the agent will not change it (yet). I really would like to put this "free" data to use for overnight downloads, and use the capped packages from my other ISPs when I need a better quality connection.

Hope this all makes sense, I am ranting somewhat.
 
I have had major issues with PC Network myself i was on their WISP product and let me tell you..never got my full speed and it was throttled to death also they keep adding their own "Tracker" to your torrents so they can see what you are busy downloading. You can view my past posts for a full review about them and the up and downs..just hope you did not sign a contract with them. Avoid this company like the black death if you are even a semi heavy user
 
Thanks guys, PC Network & Afrihost a no no.
»Guys help: Tell me why my Blackberry Curve 9300 (vodacom branded) doesn't allow me to surf the web using Cell C's sim but does allow MTN's sim«
 
ChrisStar1 said:
Thanks guys, PC Network & Afrihost a no no.
»Guys help: Tell me why my Blackberry Curve 9300 (vodacom branded) doesn't allow me to surf the web using Cell C's sim but does allow MTN's sim«
Click to expand...

That's because Vodacom and MTN us the same APN settings. Cell C uses different settings.

See Here: http://3g.co.za/index.php/information/mobile-data-connectivity

Vodacom South Africa

Service: Internet

APN: internet
Username: guest
Password:

MTN South Africa

Service: Internet

APN: internet
Username: guest
Password:

Cellc South Africa

Service: Internet

APN: internet
Username:
Password:
Click to expand...

Both Username and Password boxes must be left blank for Cell C to work.
 
slvr said:
And God knows why you're still on a 1Mbs account.

Oh wait, maybe not even the all mighty knows..
Click to expand...

Well, I' considering downgrading from 4Mb to 2Mb. :whistle:

... and I have 40Mb available in my area. :o
 
Incip said:
If there is one thing that pi55e5 me off, it's an uncapped package that costs the same amount as a capped package, and yet won't let me download the same amount of data as the capped package even if it ran 24/7 for the whole month. That means it's slow as a donkey, and especially slow at the most inconvenient times of the day. Also it throttles and shapes basically all traffic except speedtest.net. :twisted:

The package I am speaking about is an uncapped 2mbps package from PC Network.

So how the heck do these uncapped packages stay in existence? :wtf:

Also, my VPN won't connect on my PC Network account unless it is though SSL, and even then it's throttled constantly. It is fine through my Axxess and Afrihost accounts.

Spoke with PC Network and they say everything is fine on their end, and told me to speak to my VPN provider.
I spoke with VPN support, and sent them debug logs etc but they cannot see a problem on their end.
Bottom line is VPN works on the other two ISPs but not on PC Network unless it is through an SSL tunnel. PC Network denies any knowledge of this problem.

I would avoid this ISP like the plague, but it's part of the package in the flat I am renting and the agent will not change it (yet). I really would like to put this "free" data to use for overnight downloads, and use the capped packages from my other ISPs when I need a better quality connection.

Hope this all makes sense, I am ranting somewhat.
Click to expand...

Good Day Incip,

I really do apologise with regards to the issues you have been having lately. I would like to fix this for you as soon as possible. Could you perhaps PM me your Account name, or DSL username so that I may investigate and get this fixed you as soon as possible?

Thanks : )
 
Incip said:
If there is one thing that pi55e5 me off, it's an uncapped package that costs the same amount as a capped package, and yet won't let me download the same amount of data as the capped package even if it ran 24/7 for the whole month. That means it's slow as a donkey, and especially slow at the most inconvenient times of the day. Also it throttles and shapes basically all traffic except speedtest.net. :twisted:
Click to expand...
I experience exactly the same with Cybersmart uncapped on a 4Mbps line. It's the 9th today and I have yet to breach the 5GB mark. Tried another ISP and when I woke up in the morning the 5GB trial was up - meaning it worked and I was seeding the remainder after about 4GB downloads.
 
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