- Oct 19, 2007
I Recently moved and installed fibre at my new home. I took advantage of a ongoing black Friday deal that included free Vuma installation (for some reason not many ISPs do VUMA installations for free)
My router was supplied after installation was confirmed, fortunately I have my old router and it was just a matter of plugging it in and using it.
The issues started when I received the supplied router and me wanting to adjust settings on the router, I had to reset it to gain access, but as soon as it connects to the internet the router reverts back to settings managed by Supersonic. I tested this out by leaving the router on for almost 2 hours with no internet connection, again as soon as you connect the wan port to the Vuma cpe device you loose access to the router and everything changes back to Supersonic. I have since removed it and using my old router again.
My question is, is this normal practice. If they control router settings what else do they have access to? The other question is if this is even legal?
Hoping some other people have had similar issues.
Ask them after installing, and they will give it to you. I don't blame them for this, as they are throwing in a bit for the installation. Too many idiot users will blame the ISP for their own shyte setup I have been with them for 11 months already. No issues, good speed for streaming I did...
It's imbedded in the firmware from Nology... You can remove the certs but as soon as you reset you need to remove them again. Once removed the router will not call home and lock. This also locks Supersonic out of your router and they will insist on you resetting the router when you call in for support.