ISPAfrika hardcaps their uncapped accounts

[Toxxyc]

It's a shame that this contradicts your rep's emails entirely. When we queried our account being cut off it certainly did not sound like a 'glitch'. It sounded like intended behavior and we were told in a very condescending manner that 'firstly, as an ISP we need to protect our service from excessive use/abuse as the service is contended". That doesn't sound like you're okay with us moving 6TB a month.

You were quite happy simply bumping us up to 1TB until I pointed out that hardcaps on uncapped are false advertising. Then suddenly the tune changed and it was a configuration issue.

I've seen those emails (know OP from elsewhere), and it's absolutely terrible practice and completely contradicts and stands directly in line with that "apology" that ISPAfrika is trying to smear off on OP.

You know, @ISPAfrika, I've been seeing issues like this from many ISPs over the years. Mweb, OpenWeb, WebAfrica, etc. etc. My advice is just to admit you stuffed up badly, take the knock on the chin and stop overselling your capacity. Trying to cover it up by deleting negative feedback and posting BS on a public forum is really not helping your case.