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IT Support Engineer (Intermediate Level) Job Details - Click Here
Lynnwood, Pretoria, South Africa GACEO
GACEO is looking for an IT support engineer that has a passion for problem solving and supporting customers’ Networks, Desktops and Servers. A minimum requirement of 4 years’ experience in IT customer service and support is required.
Requirements:
Personal Attributes and Skills Required:
Normal hours of Work will range from 7:30 to 16:30*
Lynnwood, Pretoria, South Africa GACEO
GACEO is looking for an IT support engineer that has a passion for problem solving and supporting customers’ Networks, Desktops and Servers. A minimum requirement of 4 years’ experience in IT customer service and support is required.
Requirements:
- Fluent English and Afrikaans
- Own vehicle and valid driver’s licence
- Grade 12
- A+
- N+
- MCITP/MCTS/MCSA and other IT related certifications may be presented
- 4-5 years’ experience with troubleshooting Microsoft Operating systems
- 4-5 years’ experience with troubleshooting Microsoft Office products
- 2-3 years’ experience with troubleshooting Microsoft Servers (Server SQL experience advantageous)
- Any experience with Linux Servers is advantageous
- Experience troubleshooting hardware issues and replacing hardware on both desktops and laptop computers.
- Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points.
- Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, basic routing, DNS and IP Addressing
- Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting.
- Correct loading & reloading procedures of computers and servers, restoring of data, loading of drivers & software.
Personal Attributes and Skills Required:
- A love for technology.
- Ability to work without supervision.
- Good communication skills (English and Afrikaans)
- Show Initiative.
- Ability to multi task.
- Good at problem solving.
- Customer Service/Customer relations.
- Ability to work in a team and support team members.
- To Progress/close incidents to satisfactory conclusion on the incident system using either one of the following ways; onsite visit, via telephone, email or remote support.
- Ensure the upkeep and maintenance of customers desktops, network infrastructure and servers.
- Ensure the upkeep and maintenance of customers backup systems and backups.
- Consulting with customers and advising them on best practices and solutions.
- Create proposals and quotes.
Normal hours of Work will range from 7:30 to 16:30*