iTunes download error

[Cassady]

Hello all,

I've been pulling my hair out over the past few days, been one of those weeks... (thanks for the help sorting out the Flash player error in Google)!

Here's hoping someone has had a similar issue - which you managed to solve.

Over past weekend, I've plugged my wife's iPhone in to my Mac, to download (only) the new iOS 6.1.4. She has a iPhone 5 - wifi signal is a joke, and since she's about 3 versions behind, hoping an update might improve things (or drag it into the 'No Service' issue..).

We have a 4mb line at home, thankfully uncapped.

Repeated downloads have now failed - all flash up the following message:



Googling it, revelas that many have had similar issues, and that it is possibly Virus software related. I have the Intego NetBarrier virus package installed, bought it as part of an App-bundle, so figured I would use it.

The suggestions are that this is somehow interfering with the sizing of the permissible download bundle. I've tried disabling it, and whereas I came very close with a 950mb's (out of a total package size of 980mb), all the rest cancel between 50-350mb's in...

Do any of you think the virus software could be to blame? Must I uninstall, and see if it makes a difference? Thing that has me wondering is all the websites appear to be suggesting that it's a Windows issue, not specifically Mac related... and most seem to originate from 2012...

Oh - and I've made sure the virus software is up to date...

Any thoughts would be appreciated!

 

[greg0205]

Direct download, preferably with a download manager... On my phone now but will post the link as soon as I can.
Once the .ipsw file is down, you simply hold the Alt key down when you click Restore in iTunes... Browse to the downloaded file and away you go.

EDIT: http://www.iclarified.com/entry/index.php?enid=750

 

[Cassady]

Direct download, preferably with a download manager... On my phone now but will post the link as soon as I can.
Once the .ipsw file is down, you simply hold the Alt key down when you click Restore in iTunes... Browse to the downloaded file and away you go.

EDIT: http://www.iclarified.com/entry/index.php?enid=750

Slaps forehead - keep forgetting about the direct download option!

Question though: Her phone is on 6.0.2 still - I presume the direct download of, for instance 6.1.4, will only be the incremental upgrade from 6.1.3? Or would it be the full 980mb's? Hope I'm making myself clear?


EDIT - Could I simply download 6.1.3, which would presumably be the 'biggie', and then do a (smaller) iTunes upload to 6.1.4?

 

[greg0205]

Slaps forehead - keep forgetting about the direct download option!

Question though: Her phone is on 6.0.2 still - I presume the direct download of, for instance 6.1.4, will only be the incremental upgrade from 6.1.3? Or would it be the full 980mb's? Hope I'm making myself clear?


EDIT - Could I simply download 6.1.3, which would presumably be the 'biggie', and then do a (smaller) iTunes upload to 6.1.4?

Yep, you could. 6.1.4 would be the full .ipsw but if you went with 6.1.3 there would be an 11meg OTA update to 6.1.4

 

[Cassady]

Yep, you could. 6.1.4 would be the full .ipsw but if you went with 6.1.3 there would be an 11meg OTA update to 6.1.4

Thanks for all the help Greg! As Murphy/luck would have it, 3rd time lucky tonight, did the charm. First one bombed out at 801mb's, 2nd one at 46mb, and the 3rd made it all the way... Updating it now through iTunes as we speak - but will come back here next time I need a big update - not worth the hassle...

Thank goodness for uncapped. Cannot imagine what people do on capped accounts... This would easily have been a 6gig download in total, with all the repeated attempts...