Just Ported - Some issues

F

FlashSA

Executive Member
Joined
Oct 19, 2007
Messages
9,633
My port from Vodacom to Cell C went through last night at midnight. Calls and SMS's are working fine (incoming and outgoing), but I cannot call voicemail to set it up (call makes a beep and then disconnects) and if I try register on the Cell C site, it says my number doesn't exist.

Is there a delay until all services are working 100%?
 
M

MOwrt

Well-Known Member
Joined
Jan 8, 2010
Messages
389
Have you tried removing the sim and then trying again?
 
Cell_C

Cell_C

Cell C Representative
Company Rep
Joined
Sep 7, 2010
Messages
3,721
flashsa said:
My port from Vodacom to Cell C went through last night at midnight. Calls and SMS's are working fine (incoming and outgoing), but I cannot call voicemail to set it up (call makes a beep and then disconnects) and if I try register on the Cell C site, it says my number doesn't exist.

Is there a delay until all services are working 100%?
Click to expand...

Hi flashsa, please PM me the number, will check if everything is provisioned correctly on our side. *DM*
 
S

Saajid

Expert Member
Joined
Aug 8, 2008
Messages
4,559
flashsa said:
Is there a delay until all services are working 100%?
Click to expand...

Yes there is a delay. They usually promise 24-48 hours, but it can sometimes take between 3 days and a week. Also make sure that they RICA'd you number correctly, or all services won't be available. Try making a phone call - if your number is showing up as private on the other phone, the RICA probably wasn't done right, and will have to be re-done. Try dialling customer care (147?) - you might get a message saying that your account has been suspended, which again points to a RICA failure. You will then have to go back to a Cell C store and RICA again.
 
N

Niren_M

Senior Member
Joined
Oct 15, 2010
Messages
809
They probably haven't provisioned you on the voicemail platform as yet.
Good luck with Cell C.
 
F

FlashSA

Executive Member
Joined
Oct 19, 2007
Messages
9,633
Voicemail now working.... Cellc.co.za still saying "account does not exist"
 
R

RichardG

Honorary Master
Joined
Apr 6, 2005
Messages
11,697
I went to purchase a new CELL C simcard and got assigned a new number 061 xxx xxxx and every time I call this number from a VC,MTN,VM,8ta goes straight to voice mail. Then I receive the SMS from CELL C stating I received a missed call from the number
 
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