Just refund me now Afrihost

[nihilist]

Why should there be no refund, they changed the T&C which Im fine with, however they LIED, after 30GB they are throttling line speeds. I want a full refund.

Agreed, I've emailed them twice, the first response was "An IS issue" and then second response was the copy and paste issue about using more than 30GB, I've used between 30 and 40, not over 60 and I am throttled to 1024kbp/s. I don't mind so much that their FUP is not what I'd prefer it to be, but what deeply annoys me is their lack of openness regarding the matter and the change from 60GB to 30GB throttling.

It also annoys me that, when I've challenged their generic response to my emails I've been ignored. They should email changes of the T&S and FUP to their clients and in addition it would be nice that, if there is a major issue with IS or their equipment that they should email their clients regarding current issues and workarounds. They could have avoided a lot of flack if they had done so.

I was very pleased with Afrihost's initial R29/GB package and their (up until now) friendly and prompt service, but now their "Have a lovely day" and smileys with generic copy and paste excuses and being ignored leaves me with a bitter taste in my mouth.

However, I'll give them a little while longer, I can still surf and download at 1024kbp/s and if it does not improve or a proper answer is not given I will take my business elsewhere.

In a way, it almost seems as though Afrihost are ignoring what they feel are "power users" to get them to move over.

 

[rawoke]

They f*** useless !!
Bottom line is i had to pay afrihost AS WELL AS MWEB (R219) Just to get a usable internet service.
Still trying to get my refund ! from the's skelms !! YES THEY ARE SKELMS !!! DON"T MATTER WHAT TERMINOLOGY IS USE !!!!

 

[Heisenborg]

They f*** useless !!
Bottom line is i had to pay afrihost AS WELL AS MWEB (R219) Just to get a usable internet service.
Still trying to get my refund ! from the's skelms !! YES THEY ARE SKELMS !!! DON"T MATTER WHAT TERMINOLOGY IS USE !!!!

Exact same boat as you, shall we row together!

 

[EtienneK]

WTF?! 10GB cap?! I'm canceling right away!!

 

[DotKomrade]

I'm on 17.5 Gb with a 512 account and no sign of throttling. Only prob is that torrents download at less than 1Kb/s during the day which is annoying... Everything else is pretty fast though. I have no problem with the service yet, but will be bummed if they do nail me this month...

 

[fragtion]

Erm, they took your money without your consent?

No?

You agreed to pay them for a service that you anticipated you would receive?

Then you paid for it. They didn't steal anything. They may not have ended up giving you the service that you expected, but they did not steal from you. It doesn't really help anyone's case to bring unfounded, emotive terminology into the picture.

That's theft, mate. If you pay someone for a service and you don't get the service you paid for, that lack of service is essentially theft.

 

[Heisenborg]

That's theft, mate. If you pay someone for a service and you don't get the service you paid for, that lack of service is essentially theft.

Dont argue with Rodent-Boy, it's like talking to a wall it seems

 

[J0n0]

That's theft, mate. If you pay someone for a service and you don't get the service you paid for, that lack of service is essentially theft.

Then go to your nearest police station and lay a charge? What's stopping you lot from doing so? Effort?

 

[fragtion]

Then go to your nearest police station and lay a charge? What's stopping you lot from doing so? Effort?

I'm not with Afrihost, it's not my problem. Am I not allowed to intervene to make a valid point (help out)?

I'm no law student or anything - but at the same time this is basic enough for me to bring up without having to worry about being ignorant - I actually figured this would be common knowledge (*cough* Rocket-Boy), but let me explain anyway:

Theft: The willful taking of one person's property by another, wrongfully.
In other words: Your loss, someone else's gain, their wrongdoing.
Now:
1) You're paying (giving your 'property' to) someone else, in exchange for equal value of that 'property' in the form of a service they advertise for that amount, in this case 4Mbit uncapped.
2) That service was not provided as described / to the value you agreed upon.
3) Therefore you have lost at someone else's gain (your 'property'/money), by their wilful lack of service in exchange rather than trading fairly.
Therefore they stole (at least part of) your money, because you're not getting what you paid for (4Mbps uncapped) if they drop your line speed to a constant '1Mbps' after a given amount of bandwidth (it's supposed to be uncapped, and it's advertised as 4Mbit uncapped).

It would be unreasonable to apply this logic all the time / for petty things or if the entity delivering the service has technical difficulties which cause temporary degradation/denial of service, or the sort -- but in this case, Afrihost have intentionally limited customers who exceed 30GB to 1Mbps on a '4Mbps uncapped account', including those who signed up before the 30GB threshold was introduced into their AUP. So by these circumstances, while Afrihost may be able to justify their move, that doesn't mean those clients who signed up before the harsher conditions were imposed shouldn't therefore be legally inclined to ask for a refund. If Afrihost refuses to refund them, it's theft ^

 

[Heisenborg]

I'm not with Afrihost, it's not my problem. Am I not allowed to interfere to make a valid point?

Theft: The willful taking of one person's property by another, wrongfully.
In other words: Your loss, someone else's gain, their wrongdoing.
Now:
1) You're paying (giving your 'property' to) someone else, in exchange for equal value of that 'property' in the form of a service they advertise for that amount, in this case 4Mbit uncapped.
2) That service was not provided as described / to the value you agreed upon.
3) Therefore you have lost at someone else's gain (your 'property'/money).
Therefore they stole (at least part of) your money, because you're not getting what you paid for (4Mbps uncapped) if they drop your line speed to a constant '1Mbps' after a given amount of bandwidth (it's supposed to be uncapped).

+1

Check out the big brain on Brad!

 

[J0n0]

I'm not with Afrihost, it's not my problem. Am I not allowed to interfere to make a valid point?

Theft: The willful taking of one person's property by another, wrongfully.
In other words: Your loss, someone else's gain, their wrongdoing.

Thanks for telling me something I know. Thought you were with them and you're just whining. Apologies.

What I mean is that, so many forumites come here, complain themselves blue, but don't bother to take further steps. Things will change much quicker if a little more than just complaining is done. (And no im not pointing any fingers here. But some say they have tried everything, but have they really?)

That's just my 2c.

 

[Heisenborg]

Thanks for telling me something I know. Thought you were with them and you're just whining. Apologies.

What I mean is that, so many forumites come here, complain themselves blue, but don't bother to take further steps. Things will change much quicker if a little more than just complaining is done. (And no im not pointing any fingers here. But some say they have tried everything, but have they really?)

That's just my 2c.

Although i have no intention of going to the police (they will laugh and are useless monkeys anyway), I lodged a complaint on hellopeter as well as to the ASA. So far i have received two confirmations that my money is due to be refunded, so we shall see!