Keep getting disconnected, why?

Neotel said:
Hi all,

I have had a meeting this morning and provided your feedback regarding the disconnect issue to the engineering team. I now await feedback and will post as soon as I have an explaination / solution.
Click to expand...

And whats the issue with the neoflex devices where you cant see the router status or change wireless settings at all and page that cannot be displayed with the following error
Error 320 (net::ERR_INVALID_RESPONSE): Unknown error
 
@ mods:

Please move nukem's post to a new thread.
 
Leakysandwich said:
I've also experienced the same problem over the weekend, my Neoflex started Friday evening though (I'm in Jhb, Fourways).

Once a download reaches a certain speed (it seems around 1 mbps) the line drops, so only very light browsing was possible, but the moment you open up a big site the line drops and i have to restart my router to get that minimal functionality back.
Called the callcentre various times over the weekend and also got the most blatantly incompetent answers out of the techie...

One even tried to explain to me what they are doing : consolidating excel sheets of what areas are affected they get back on an hourly basis...
I mean FFS!!
AND guess what, the guy I spoke to told me they had only 3 tech ppl in the callcentre on Saturday afternoon!!! And this is with a connectivity crisis going on.

I resorted to using vodacom 3G of my phone to get work done that i needed to do over the weekend.
I haven't tested this morning, so i'll only know tonight that the problem has not been resolved yet...

Pathetic if you ask me.
And to think i tried to defend Neotel on another occasion... :mad:
Click to expand...

I agree with you and had the same responses and followed the same alternative route.

This is not acceptable. I'm not going to pay for a service if there is none to be had. :mad:
 
Monday no service

Ok well its monday and the same things still happening. Sounds like its not individual areas that are being effected but like the whole network.

NOETEL FIX OUR SERVICE, LIKE NOW!:mad::mad:

cant even do anti-virus updates!
 
Posts such as those do nothing for us. If you want to help, keep your head on.
 
Hi!
Just got home after the hectic traffic and since the connectivity issue was not related to the external Antenna, I quickly hooked it up again :-)
No disconnects are experienced at this stage and I am getting 1400Kbs downstream and 560Kbs upstream on avarage overseas :-)
Thank You Neotel rep & Team!
I received all the equipment on Friday, experienced the problem, thought I'd report it if I could not find any solutions on my own, and there you have it Solved!!
 
I posted in another post... but might as well add it here... it's still happening in Bellville!
 
I hope i'm not speaking too soon, but it seems Jhb, Magaliessig (fourways) is fixed...
got home around 9 last night and saw my signal was also in the red, restarted the router and it fixed my signal strength.
did some tests and it seems disconnects are also gone (touch wood).
will keep an eye on it though.
 
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