Know your telecoms rights

w1z4rd said:
I still think Vodacom pissed off the ANC and this is their retribution.
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most of these minimum standards are sourced from the mobile cellular telecommunications service licences issued to the mobile network operators under the Telecomms Act - there is very little that is new in these regulations other than the fact that these standards now apply to every licensee including ISPs

they have been finalised (after two unsuccessful attempts) in a bit of a hurry more because the great unwashed could not get their SMS votes through to Idols

[the fact that these are one-size-fits-all is a major issue imho - i cannot believe that you can apply the same set of standards to all the different kinds and sizes of service providers in a market]

the regulations and their history for those who are interested - http://www.ellipsis.co.za/end-user-and-subscriber-service-charter-regulations-2009/
 
wasnt there some talk about not having to pay for itemised billing?
 
this is a good article. once the End-User and Subscriber Service Charter Regulations 2009 act has been released post a link here for all the members to download and store;)
 
rpm said:
ICASA releases ...
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I'm sorry, but the only thing that ICASA have ever successfully released are pervasive clouds of noxious gas and copious piles of steaming poo.

They are about as useful as a sun roof on a tank.
 
This is the most useless thing i have ever heard of. So now we are going to to pay fines as well as a huge amount of money for telecoms!? We are not just paying the telecoms operators but icasa as well. They should divide the fine money between subscribers...
 
I wonder how this applies to cellphones being used for Internet connection, and also for modems
 
Lycanthrope said:
I'm sorry, but all of these "rights" are entirely superficial. How many of us have had repeated faults with Telkom (repeated more than just once) that they've conveniently labelled as "Fault Resolved" when it hasn't!

There is nothing in that article that even remotely suggests ICASA will actually go out of their way to enforce any of it, verify the authenticity of these fault resolution claims or put Telkom to the belt/cane/sword. As always, it's the customer's responsibility and the customer's problem.

And as km2 has said - if anything, the standards have fallen, it's pathetic.

ICASA couldn't regulate water out of tap.
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I have to agree - it's almost as if service levels were just given a license to be mild and weak at best.

It would be sweet to know that you cost that useless & non-caring cellular operator R500K because it couldn't find the will to pull finger from (_*_).
:D
 
I still have customers that wait several months for an ADSL install from Telkom. Telkom gets them to sign a contract, and only after they sign, they get told they have to wait, and if the customer wants to cancel, they have to pay penalties.
 
Companies can respond to the complaints in any suitable way, but they are required to resolve all complaints within 14 days. If the complainant is not satisfied with the resolution of the complaint, it can be escalated to ICASA after which a company again has 14 days to solve the problem.
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So it could potentially take a month for your problem to be resolved :rolleyes:

WTF dreams up this kuk? Sorry but I'm not going to applaud ICASA for releasing an act that protects consumers - that's their job! Instead I'm going to criticise them for releasing an act that isn't worth the paper that it's printed on.

I mean what the hell kind of response time is that? And what are the penalties imposed on the operators for a month of downtime? Seeing that many people are forced to use them for business use, would these people be compensated financially?
 
km2 said:
Wow, a 95% uptime requirement. Networks "only" allowed 18 days a year of zero-connectivity. I wonder how they'll manage.
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Anyone here happy to have their company's network go down for 18 days?

Will anyone here have a company left if the network goes down for 18 days?
 
kifoth said:
Anyone here happy to have their company's network go down for 18 days?

Will anyone here have a company left if the network goes down for 18 days?
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Ha, Just further more paper work and time wasting rules to slow an already slow system down.
I remember the days when all my sms went through, now its sitting at about 1 in 3 that get delivered. But customer care assures me they cant help!
 
Where no installation is required companies must activate 90% of ordered services within 7 days and the remaining 10% of services must be activated within 15 days.
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Please write the regulations properly for once... The above statement is already ambiguous.

We will read it as 7 days + 8 days (15-7).
They will read it as 7 days + 15 days.
 
Lycanthrope said:
I'm sorry, but all of these "rights" are entirely superficial. How many of us have had repeated faults with Telkom (repeated more than just once) that they've conveniently labelled as "Fault Resolved" when it hasn't!

There is nothing in that article that even remotely suggests ICASA will actually go out of their way to enforce any of it, verify the authenticity of these fault resolution claims or put Telkom to the belt/cane/sword. As always, it's the customer's responsibility and the customer's problem.

And as km2 has said - if anything, the standards have fallen, it's pathetic.

ICASA couldn't regulate water out of tap.
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LMAO at your last comment and I whole heartedly agree.
 
with icasa track record to date need i say more
 
kifoth said:
Anyone here happy to have their company's network go down for 18 days?

Will anyone here have a company left if the network goes down for 18 days?
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Well said.

That would be instant dismissal for me.

Looks like there's a chommy-chommy group somewhere ... you scratch our back, and we'll scratch yours type of thing.
 
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