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Question of the Day: How do you normally pay for purchases in stores?
La Lucia Congestion
- Thread starter lilggg
- Start date
Also having the same problem with high latency in the evenings. I live in the Glen Ashely Heights in Durban North and have been dealing with this problem since November 2012 (when Telkom did the ADSL upgrades)
For all the faults I have placed with MWEB, still nothing has happened and Telkom keeps telling me its my Pc or my line that is the problem.
I have had a Telkom TECH come into my home and used his own laptop in my phone line and got the same issue of +900ms and could not give me an answer. After that he just closed to fault and said it was fixed...... Had to log another fault!
Thursday (14.03.13) I got a call from Telkom saying that they found a problem in the Exchange and replaced to DSLAM board and the problem has been fixed, well nothing has changed and still **** latency!
Now I have phoned MWEB again this morning (18.03.13) and they are requesting that again I log into Telkom guest account and take screen shots of the display, but the ping is so bad that I'm unable to load the www.saix.net home page.
But what bugs me the most is that this isn't the first time I'm doing this, just keeps going in circles and nothing is getting done!
I spoke to a Telkom tech and asked him about the new exchange that has been installed on Delawre Rd (big new white box next to the old exchange) and he told me that its only for the 20mb/40mb lines as the old exchange can't handle those speeds and traffic.
So at the end of the day Telkom has done nothing with the upgrades to the exchanges like they said on there web site in the selected area's and only plan on taking care of high end payers(businesses) for the 40mb speeds and I don't think they are worried about this problem of latency as its only a hand full of people that are having this problem (online gamers)
Best we sit tight because this is going to be long wait for Telkom to decide to fix this issue as they are more willing to spend R1 million on the PSL than fix the problems us paying customers are having!
For all the faults I have placed with MWEB, still nothing has happened and Telkom keeps telling me its my Pc or my line that is the problem.
I have had a Telkom TECH come into my home and used his own laptop in my phone line and got the same issue of +900ms and could not give me an answer. After that he just closed to fault and said it was fixed...... Had to log another fault!
Thursday (14.03.13) I got a call from Telkom saying that they found a problem in the Exchange and replaced to DSLAM board and the problem has been fixed, well nothing has changed and still **** latency!
Now I have phoned MWEB again this morning (18.03.13) and they are requesting that again I log into Telkom guest account and take screen shots of the display, but the ping is so bad that I'm unable to load the www.saix.net home page.
But what bugs me the most is that this isn't the first time I'm doing this, just keeps going in circles and nothing is getting done!
I spoke to a Telkom tech and asked him about the new exchange that has been installed on Delawre Rd (big new white box next to the old exchange) and he told me that its only for the 20mb/40mb lines as the old exchange can't handle those speeds and traffic.
So at the end of the day Telkom has done nothing with the upgrades to the exchanges like they said on there web site in the selected area's and only plan on taking care of high end payers(businesses) for the 40mb speeds and I don't think they are worried about this problem of latency as its only a hand full of people that are having this problem (online gamers)
Best we sit tight because this is going to be long wait for Telkom to decide to fix this issue as they are more willing to spend R1 million on the PSL than fix the problems us paying customers are having!
Go here, the more that complain maybe icasa will actually do something.
https://www.icasa.org.za/OnlineSystems/ConsumerComplaintsForm/tabid/71/Default.aspx
https://www.icasa.org.za/OnlineSystems/ConsumerComplaintsForm/tabid/71/Default.aspx
GuysiIt looks like the La Lucia area is set to get VDSL in the future.
Register here for 40mbs to show your interest. http://www.telkom.co.za/wholesale-web/products-and-services/interest-register.jsp
Register here for 40mbs to show your interest. http://www.telkom.co.za/wholesale-web/products-and-services/interest-register.jsp
Aquadyne
Expert Member
After the umpteenth time of logging a call and it just getting signed off without fixing the problem, I have escalated the fault and also logged it on HelloPeter.
In the last episode, they said they would move me a to another DSLAM. The problem is still EXACTLY the same - Very high latency & pings to both local and international sites. As well as packet loss between 7% - 13%.
Will give them a week and then report to ICASA.
What fun.... NOT
In the last episode, they said they would move me a to another DSLAM. The problem is still EXACTLY the same - Very high latency & pings to both local and international sites. As well as packet loss between 7% - 13%.
Will give them a week and then report to ICASA.
What fun.... NOT
Aquadyne
Expert Member
Update:
So a Telkom dude, phoned me at 09H00 this morning to enquire about my line and if I'm happy as they can see no problems on the line. I am immediately conflicted in my choices of response, but I remain civilised and tell him that I cannot vouch for it right now, as SEACOM being down has left me unable to properly test the line. Asked him to call back at 11H00, so that I can run some tests.
He remains adamant there is no problem, so the conversation escalates a bit and I still try and be as civilised as possible. I try and counter all his normal arguments about the line not dropping, syncing correctly and that there is significant throughput on the line as in data volume.
I bring the focus back to the origin of the problem and the reason it is reported as faulty - very high latencies, dropped packets and extremely high pings. Noting that several other people on the same exchange are having the same issues.
And I once more pose it to him that as Telkom steadfastly refuse to acknowledge that there is congestion, it can only be a line fault. Then the normal deviation happens about trying to implicate the ISP, which I counter with the fact that I have signed up for numerous ADSL accounts with numerous ISP's on numerous backbones so as to determine this exact factor was not at play.
Then I also tell him that I was informed last year that the upgrades would happen in November 2012 to the La Lucia exchange and I accepted it. But that it was now many months later and I cannot accept an open-ended resolve any longer. He still refuses to give an approximate time-frame for the upgrades and also says that only the guys on the actual project know the dates and nobody else. He again says that he has been monitoring the exchange for a week and all is normal, no congestion....
Anyway, so he ends the conversation very peeved with me and says he will call back at 11H00.
I go to test my line....
Pingtest to Local Umhlanga - Overall rating "A". - from a constant "F" before. No packet loss, whereas before it was between 7%-14% packet loss. Jitter is also between 1ms and 7ms. Ping 35-38ms from 720-1175ms before.
Pingtest to UK, as that is where most of the EA game servers are hosted - Overall Quality "B" - "C", Jitter 4ms, Ping - 196ms
Am I happy??? **** Yeah!!!!!
I want to immediately call him back and say I love him, but he called from a private number...
Now I wait for his call.... I hope he calls....
I am cautiously optimistic that my problem has been attended to and my line will remain stable...
Can you guys on La Lucia exchange also please do some testing with pingtest.net and report back.
So a Telkom dude, phoned me at 09H00 this morning to enquire about my line and if I'm happy as they can see no problems on the line. I am immediately conflicted in my choices of response, but I remain civilised and tell him that I cannot vouch for it right now, as SEACOM being down has left me unable to properly test the line. Asked him to call back at 11H00, so that I can run some tests.
He remains adamant there is no problem, so the conversation escalates a bit and I still try and be as civilised as possible. I try and counter all his normal arguments about the line not dropping, syncing correctly and that there is significant throughput on the line as in data volume.
I bring the focus back to the origin of the problem and the reason it is reported as faulty - very high latencies, dropped packets and extremely high pings. Noting that several other people on the same exchange are having the same issues.
And I once more pose it to him that as Telkom steadfastly refuse to acknowledge that there is congestion, it can only be a line fault. Then the normal deviation happens about trying to implicate the ISP, which I counter with the fact that I have signed up for numerous ADSL accounts with numerous ISP's on numerous backbones so as to determine this exact factor was not at play.
Then I also tell him that I was informed last year that the upgrades would happen in November 2012 to the La Lucia exchange and I accepted it. But that it was now many months later and I cannot accept an open-ended resolve any longer. He still refuses to give an approximate time-frame for the upgrades and also says that only the guys on the actual project know the dates and nobody else. He again says that he has been monitoring the exchange for a week and all is normal, no congestion....
Anyway, so he ends the conversation very peeved with me and says he will call back at 11H00.
I go to test my line....
Pingtest to Local Umhlanga - Overall rating "A". - from a constant "F" before. No packet loss, whereas before it was between 7%-14% packet loss. Jitter is also between 1ms and 7ms. Ping 35-38ms from 720-1175ms before.
Pingtest to UK, as that is where most of the EA game servers are hosted - Overall Quality "B" - "C", Jitter 4ms, Ping - 196ms
Am I happy??? **** Yeah!!!!!
I want to immediately call him back and say I love him, but he called from a private number...
Now I wait for his call.... I hope he calls....
I am cautiously optimistic that my problem has been attended to and my line will remain stable...
Can you guys on La Lucia exchange also please do some testing with pingtest.net and report back.
Lol, this has happened before where there has been 1 or 2 days with little congestion, seacom being down could be 1 of the reasons seeing as people aren't able to utilize their line properly. I highly doubt they did anything, it will be back to **** soon you can count on it. My pings have been fine for 2 days and i'm gonna guess it's due to seacom being down and nothing else. If it stays like this for a week or two then i would start getting happy 
Last edited:
Aquadyne
Expert Member
Lol, this has happened before where there has been 1 or 2 days with little congestion, seacom being down could be 1 of the reasons seeing as people aren't able to utilize their line properly. I highly doubt they did anything, it will be back to **** soon you can count on it. My pings have been fine for 2 days and i'm gonna guess it's due to seacom being down and nothing else. If it stays like this for a week or two then i would start getting happy
Dude, do you go around to kiddies parties and pop their balloons?
Let me have a little moment of joy... It's been months waiting for this.... C'mon...
Dude, do you go around to kiddies parties and pop their balloons?
Telkom came and popped all my balloons on Friday when I was out. My line has been a tad unstable, so they came to repair it, and now it syncs at a lower speed, and only stays up for 5 seconds or less. It might as well be dead... so forgive our lack of faith in them.
Aquadyne
Expert Member
Mister I don't know what to do. We need to somehow get the contact details of someone high up in Telkoms wholesale network division.
Lilggg someone phoned my house this morning and said so. They also did something to my line and said they were moving it somewhere less congested. I'll do some tests tonight and see how it does. I'm coming back to Durban this weekend.
Lilggg someone phoned my house this morning and said so. They also did something to my line and said they were moving it somewhere less congested. I'll do some tests tonight and see how it does. I'm coming back to Durban this weekend.
Nice, what was it before? They already moved you to another dslam so what did they do this time? Mine seems the same as yours, can't remember if it's always been 9ms.
1 <1 ms <1 ms <1 ms 10.0.0.2
2 10 ms 9 ms 9 ms 105-236-0-193-esr-lo.mtnbusiness.co.za [105.236.
0.193]
1 <1 ms <1 ms <1 ms 10.0.0.2
2 10 ms 9 ms 9 ms 105-236-0-193-esr-lo.mtnbusiness.co.za [105.236.
0.193]