LaCie is a company which has disappointed me twice with their Big Disk Extreme. Their tech support took 2 weeks to reply. Their agent in SA took 2 weeks to fix a drive which failed 2 days after purchase. Avoid LaCie, their products shock absorbers or not. I'll be honest, no other portable drive - and I've lots (Maxtor, WD, Iomega, Seagate) has failed.
My bad experience is only limited to LaCie and on TWO occasions. AVOID LaCie products.
Iv also had a very bad experience with a Lacie external and wouldn't recommend them.
My 500Gb regular Lacie failed after about 6 months for no apparent reason. I took it back to the store and it was sent to Lacie. I was contacted about 10 days later and told that the warranty was void because I had opened it (which I hadn't).
Why on earth would I open it, as if I posses the technical know how to fix a Harddrive riddled with bad sectors.
It gets worse. After much arguing I gave up, realising that it was now my word against theirs and they weren't budging. I then asked them to send it back to the store so that I could atleast have the bloody thing and see if I could recover some of the Data. Somehow it got lost between them and the shop and was never seen again.
I replaced it with a 500GB seagate and it hasnt given any problems in about a year.