Landmark PC's - Poor Service

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I have spent over 30k with them over the last year and I've always received good service from Landmark.
Mistakes happen - its the fact the they care about their customes and they offered to resolve the issue.

One would expect that... but in SA that isnt bad.
 
Richard

I called you within minutes of receiving your email regarding the incorrect stock.
These two are quite similar (one being UV and the other not) and I take ownership of the error.

I offered to source the correct stock for you and offered to send our courier (at our cost) to collect the incorrect stock and drop off the correct unit (albeit in only 2 weeks as we need to import from the US).

As you needed this asap and have chosen to keep the stock I have offered you R100 off your next order to say sorry for the inconvenience.

"Poor service" is far from the truth.

Regards,
Andy
 
Landmark Computers said:
Richard

I called you within minutes of receiving your email regarding the incorrect stock.
These two are quite similar (one being UV and the other not) and I take ownership of the error.

I offered to source the correct stock for you and offered to send our courier (at our cost) to collect the incorrect stock and drop off the correct unit (albeit in only 2 weeks as we need to import from the US).

As you needed this asap and have chosen to keep the stock I have offered you R100 off your next order to say sorry for the inconvenience.

"Poor service" is far from the truth.

Regards,
Andy
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Hi Andy

Im not gonna get into an argument here with you. Your idea of service compared to mine are quite different.

I have no intention of "bad mouthing" for no reason. I have better things to do with my time.

yes your after-sales was impressive (once I had pointed out the mistake).

anyways, all in the past now and I have moved on. Point of my original post was merely to inform that people should be vigilant when ordered online (including myself) and make sure that you getting what you ordered.

have a good weekend
 
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techead said:
ag I know its not the end of the world... Just careless , so my first experience with them had been a negative one

it just sucks thats all :(
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I can also vouch for Andy. Great guy to do business with and I never had any problems
 
Ya look i've never had any issues with the Landmark team.

I think what this really comes down to is an honest mistake. It's not like OP was cheated out of any money as they cost the same and he was given various option to resolve the issue. You could argue he has to wait longer but he would have anyways as it is a SOI.

So meh water under the bridge.
 
PostmanPot said:
This is an absolute gem, considering the context of techead's intended usage as well as where he's sourced the majority of his water-cooling equipment. :D
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you dont mean I've bought all my watercooling stuff from Landmark do you??? Coz that is not correct at all...
 
PostmanPot said:
No... Remember, I posted the PPC import link for you ?
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ah ok I thought you were saying that I bought most of my watercooling stuff from Landmark. Most of the okes just do the group import option these days. Better selection and cheaper!! :D :D
 
techead said:
ah ok I thought you were saying that I bought most of my watercooling stuff from Landmark. Most of the okes just do the group import option these days. Better selection and cheaper!! :D :D
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Indeed, you concerned about the "improper import channel and grey colour", bro?

Lols.
 
It's a mistake, a small mistake. They said sorry, will fix it and offered you discount. Nobodies perfect and these things happen from time to time. it's how the incident is handled in the end.

This thread is probably gonna grow to 15 pages making a mountain out of a molehill :D
 
techead said:
ive imported everything legit from PPCS, paid customs the works
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Paying customs does not change its colour from grey, or infer a proper distribution channel (i.e. you won't be getting the after-sales/warranty service that comes with local distribution).

My point is merely the irony of Lounger's post in this context, and why it is such a gem.

Anyhoot.
 
techead said:
care to elaborate?

1. you think Im being over the top
2. your expectations on service are even higher than mine
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None of the above.

Just that I have seen at least 2 threads from you recently where you screwed up your own orders, re: compression fittings and RAM heatsinks. I mean, you don't seem able to take enough care regarding your own stuff, and yet have this massive over-reaction to a simple mistake by someone else. It was so absurd that I really did wonder whether there would be a follow-up post showing it to be some kind of joke.
 
Oh yes, brilliant. Attack the customer for paying for an order and receiving the wrong one and being frustrated about it. And not only that, but being forced to wait a further two weeks. Well done.
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Having worked in a store that dealt with ordering of stock and importing of items, I can only say that MISTAKES happen. If they happen repeatedly, then it's bad. If it happens once in a while it's a MISTAKE, and the company should not have to deal with someone saying their service is bad and damaging their reputation, when it's an exception and not the rule. Particularly when said customer comes onto the internet and posts first, before trying to resolve the matter with the company.

It's like those people who write into newspapers first before complaining to the company. Then the company has to scramble and give them free stuff so they don't look like the bad guy. How can the company fix the problem if they don't even know about it? It's not like they're psychic (or machines). If the process was FULLY automated, then I'd say sure, blame the company. The moment you add a human element, there will be the mistakes.

It's my experience that people that have worked in a certain industry, and understand the ins and outs, will generally be a bit more patient and forgiving than people who haven't. For example, most people I know who've done waitering generally tip better than people who haven't. I am very forgiving with people in retail and ordering because I've done the work. If it happens once, I'm perfectly happy to let it slide. That's just my point of view in regards to this sort of thing.
 
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Lounger said:
I'm failing to see where you are getting your hoots from. It pays to ask where items are sourced. But then maybe you are seeing it from your own narrow small dealer's perspective rather than the customers. Solidarity much?
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Hahaha the only non grey water cooling items we get in SA is the Zalman, Gigabyte and Thermaltake crap (Oh and your closed Corsair and Antec units).
Besides Titan Ice who are now a local distributor (as of Jan2012) of XSPC products, if you want anything else custom watercooling related you have to import it or make use of Landmark to import it for you.

So I think PP is lolling at your lack of knowledge in this product space?
 
Oh yes, brilliant. Attack the customer for paying for an order and receiving the wrong one and being frustrated about it. And not only that, but being forced to wait a further two weeks. Well done.
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And even if our views differ in regards to service, his analogy is still way off.
 
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