@lantic R59 uncapped 'bolt-on' feedback

cavedog said:
Yeah fine here in Richards Bay/DBN too but it goes via JHB so same like JHB. Still limited to the 10Mbps on bolt on. :(

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Telkom:

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DrJohnZoidberg said:
3836745579.png


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Telkom:

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I feel for you. If it was not for the generous discount from Telkom and the fact that JHB ipc is fine I would have cancelled my Vox account. I just kept it because the discount makes me still pay the same amount each month with both accounts. You can never have enough bandwidth. I do run my Telkom account 24/7 though its just a better account overall compared to the Vox account.
 
VOX!! Is it really soooo difficult to fix the routing problem in CPT? Its all I want at the moment... Being able to open websites again :(
 
VOX!!! Why cant the issue in Cape Town be fixed!!!!!! These slow speed are driving me nuts!!!!!!!!!
 
I think the end of the uncapped Bolton is much closer than anybody realize.

if the sale go through its sure the Bolton would be bye bye...

enjoy it while its lasting...

ppl complain about R59 as if its R5k...
 
mika1000 said:
I think the end of the uncapped Bolton is much closer than anybody realize.

if the sale go through its sure the Bolton would be bye bye...

enjoy it while its lasting...

ppl complain about R59 as if its R5k...
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I think its the guys with fat pipe and the bolt on who are complaining as they have no choice but to have bolt on bandwidth after hours and are running into capped issues when they have sufficient cap. Additionally the guys running through cape town ipc are having trouble. Im sure everyone would pay more if we got the service we had 2 months back. If you offer a product, regardless of the price, it should deliver what it says it would.
 
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is there a way to just cancel or diable bolt-on? I have 200 gig of fatpipe unused!
 
mika1000 said:
I think the end of the uncapped Bolton is much closer than anybody realize.

if the sale go through its sure the Bolton would be bye bye...

enjoy it while its lasting...

ppl complain about R59 as if its R5k...
Click to expand...

Going to be more difficult to sell when everybody in the Western Cape start cancelling their accounts.
 
Gave them a 1 star review on Facebook.\
Mailed every email address on their website.
No replies to anything.
Shockingly bad customer service.
 
DrJohnZoidberg said:
Going to be more difficult to sell when everybody in the Western Cape start cancelling their accounts.
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It's still bloody good value - I won't be cancelling - I'd rather add a secondary top-up that I can activate between 18h00 and 00h00 to compensate.

(and figure out how to configure the Mikrotik to route specific devices (SO's ipad) over the secondary connection)
 
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AfricanTech said:
It's still bloody good value - I won't be cancelling - I'd rather add a secondary top-up that I can activate between 18h00 and 00h00 to compensate.
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I really don't see how a product that completely bugs out after 6pm is good value. If they're going to sell something, sell the product as advertised or if they can no longer maintain it as this price point then raise the price (at least for new subscribers at first).

As advertised (also note there is no mention of the 10Mbps hard throttle on the product page, only one line in the T+C's):

Screenshot%202014-10-17%2009.39.59.png
 
DrJohnZoidberg said:
I really don't see how a product that completely bugs out after 6pm is good value. If they're going to sell something, sell the product as advertised or if they can no longer maintain it as this price point then raise the price (at least for new subscribers at first).

As advertised (also note there is no mention of the 10Mbps hard throttle on the product page, only one line in the T+C's):

Screenshot%202014-10-17%2009.39.59.png
Click to expand...

What is even more concerning is that for everyone going through CT - this affects both bolt-on and fatpipe users without bolt-on.

So there really is NO product in the evenings whatsoever, across the board.

Unless you're lucky enough to be part of the JHB customer base.

And because the timing is so consistent - 6pm every evening - I'd like to know what configuration is kicking in and why. The silence is deafening.

Sad.
 
DrJohnZoidberg said:
I really don't see how a product that completely bugs out after 6pm is good value. If they're going to sell something, sell the product as advertised or if they can no longer maintain it as this price point then raise the price (at least for new subscribers at first).

As advertised (also note there is no mention of the 10Mbps hard throttle on the product page, only one line in the T+C's):
Click to expand...

Well, that is correct (false/misleading information etc, etc) but when I look at my Vox bill at the end of the month and my line utilisation @ speeds that are mostly in the 8meg range, I'm still pretty happy.

I've looked at the alternatives, and in spite of the problems over the last few weeks, it's still the best value for money (for me I must emphasise - ymmv) out there.
 
thewusman said:
What is even more concerning is that for everyone going through CT - this affects both bolt-on and fatpipe users without bolt-on.

So there really is NO product in the evenings whatsoever, across the board.

Unless you're lucky enough to be part of the JHB customer base.

And because the timing is so consistent - 6pm every evening - I'd like to know what configuration is kicking in and why. The silence is deafening.

Sad.
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Hmm, not quite my experience - I can still play D3 and most websites work.

re: the configs - we'd all like to know - I'm convinced that some twit has borked the routing tables and fubar'd it to the point where they have to rebuild them
 
AfricanTech said:
Hmm, not quite my experience - I can still play D3 and most websites work.

re: the configs - we'd all like to know - I'm convinced that some twit has borked the routing tables and fubar'd it to the point where they have to rebuild them
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Haha, nice gag on borking the routing tables!
 
been with vox 2 years and shapeing has now started on the account everything used to be full speed not any more.
 
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