@lantic R59 uncapped 'bolt-on' feedback

Why has Vox not supplied us with any reason or feedback on the situation, or are they not concerned about the clients?
 
AfricanTech said:
I'm telling you, there is some lank-haired, pimple face who fubar'd the thing and went on leave for 2 weeks in an area with no cellphone reception and the okes left behind can't figure out what he did...
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It's been going on for more than just 2 weeks.
 
Maybe Vox inadvertantly downgraded IPC capacity by leaving off the last digit from their requested amount :whistle:
and now they waiting for Telkom to upgrade again to the correct number :p
 
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It is just ridiculous that there is no communication from them. I don't really have any problems on my account, but all the people suffering on here and the only message in the last two weeks or so from Voxy is "we will let you know". That is not acceptable. If you can't get an idea of what is wrong in a day or two you are doing something wrong. At least give an update every day or two to say what is happening, what do you suspect, what have you tried etc...
 
Hi Everyone,

Due to the overwhelming response we have received for Fat Pipe, we have had to upgrade our network and are awaiting upstream installation to be completed.
We are hoping to have it resolved by next week.
We want to thank you for your patience.
 
We need to get them to allow for 20Mbps on bolt on I really dont mind paying a little extra.
 
adam_g said:
We need to get them to allow for 20Mbps on bolt on I really dont mind paying a little extra.
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Our uncapped Bolt-on product was created specifically for ADSL but I will send your suggestion through to our products team and they can look into a similar solution for VDSL services :)
 
Voxy said:
Our uncapped Bolt-on product was created specifically for ADSL but I will send your suggestion through to our products team and they can look into a similar solution for VDSL services :)
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Awesome thanks Voxy :)
 
Voxy said:
Hi Everyone,

Due to the overwhelming response we have received for Fat Pipe, we have had to upgrade our network and are awaiting upstream installation to be completed.
We are hoping to have it resolved by next week.
We want to thank you for your patience.
Click to expand...

YAY! Feedback, please stay active now?


Is there any news about a bolt-on which will allow for speeds greater than 10Mbit?
Is there anyone we could spam with emails to get such an option, obviously we do not expect this to cost the same obviously.
 
Voxy said:
Our uncapped Bolt-on product was created specifically for ADSL but I will send your suggestion through to our products team and they can look into a similar solution for VDSL services :)
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I think it's also just fair practice that you guys state on the product page for the bolt-on (https://www.voxtelecom.co.za/uncapped-bolton) that it is limited to 10Mbps. It doesn't hint at this in the slightest and you have to go through the fine print to see it.

Just add something in the "Please note" section, that's all that is necessary.
 
Voxy said:
Our uncapped Bolt-on product was created specifically for ADSL but I will send your suggestion through to our products team and they can look into a similar solution for VDSL services :)
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FYI I am on a 20MB ADSL connection, not VDSL.
 
DrJohnZoidberg said:
I think it's also just fair practice that you guys state on the product page for the bolt-on (https://www.voxtelecom.co.za/uncapped-bolton) that it is limited to 10Mbps. It doesn't hint at this in the slightest and you have to go through the fine print to see it.

Just add something in the "Please note" section, that's all that is necessary.
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I agree with you there.
For their dsl line move/order, they charge a once off fee on their order form but its not mentioned on the product page.
 
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