@lantic R59 uncapped 'bolt-on' feedback

akescpt said:
must admit I have never seen you lose it like this. even with OW. 83gigs is like a couple of days for you. im sure you can bang it out before month end.
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Openweb actually gave me the best customer service out of all the isps I've used.
 
DrJohnZoidberg said:
I'm starting to lose my cool a little.

Ticket sent at 9.55AM this morning, about 20 live chats (where I was offered a temporary account which never materialised), Facebook, Twitter and MyBB rage and a phone call assuring me I would get a callback before the end of the day.

It's now 5.08PM, account still capped.

Think I should just give up now and cut my losses, still have 83GB on my fatpipe account though that I would like to use up before the end of the month.
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Ask them to refund you the pro-rata value of the unused gigs that you have been unable to use due to their technical issues.
 
Looks like it has come back online when the bolt-on kicked in though, at least I can download some stuff tonight.

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Meh, I'm just over it now. Apparently a lot of customers were affected and they're going to be doing a mass fix maybe later today or tomorrow. Was offered a temporary account with 50GB on it but only get home later tonight, so can't change my account details on the firewall (VPN is obviously down) until then. My bolt-on works from 6pm so seems a bit pointless.

These last two days have really summed up my Vox experience for the past few months. Thank god I've cancelled.
 
DrJohnZoidberg said:
Meh, I'm just over it now. Apparently a lot of customers were affected and they're going to be doing a mass fix maybe later today or tomorrow. Was offered a temporary account with 50GB on it but only get home later tonight, so can't change my account details on the firewall (VPN is obviously down) until then. My bolt-on works from 6pm so seems a bit pointless.

These last two days have really summed up my Vox experience for the past few months. Thank god I've cancelled.
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It amazes me that there are some problems it seems companies just cannot fix. This is not a Vox specific issue, and happens with a lot of companies. But there are always people that some companies just cannot get sorted out, and in the end the easiest solution is sometimes to just move your business elsewhere.

I suppose I am one of the lucky ones with decent bolt-on performance.
 
Guys, how is your streaming at night with this account. Mine is getting worse and worse. Requested today test account from WA and will check tonight, but Bolt-on is just useless for me for streaming. Funny enough DL are fine. When i DL I'm getting full 1Mb speed. Line is 20. Not sure what is going on. Should i try and speak to them or just move on.
 
bavmorda said:
Guys, how is your streaming at night with this account. Mine is getting worse and worse. Requested today test account from WA and will check tonight, but Bolt-on is just useless for me for streaming. Funny enough DL are fine. When i DL I'm getting full 1Mb speed. Line is 20. Not sure what is going on. Should i try and speak to them or just move on.
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Well, since the last few weeks the bolt-on has been capped at 10 Mpbs, so you won't get full speed on a 20 Mbps line. I assume you are downloading at 1 MBps, which is close to max on 10 Mbps. Even on that you shouldn't have problems streaming. Where are you streaming from? Does it go to lower quality or is it buffering?
 
Yes i know they limited the accounts to 1Mb. Does not have an option for the quality to go down. My problem is that buffers all the time, to a point that is impossible to watch. And ja the problem is not the line speed. Line and speeds are fine. I'm streaming oversees IP TV. Wanted to hear other users experience with the account specifically with streaming.
 
Finding connectivity to MyBB still dodgy at times:

Code: 
home.local (0.0.0.0)                                                               Thu Oct 30 22:51:23 2014
Keys:  Help   Display mode   Restart statistics   Order of fields   quit

                             Last  78 pings
 1. firewall.home.local      ..............................................................................
 2. dsl-197-245-128-1.voxdsl ..............................................................................
 3. 196.41.29.166            ............................................................................. 
 4. 196.41.29.233            ............................................................................. 
 5. africainx.cinx.net.za    ........................................................>.................>.>
 6. CORE.GP-CN-HET-MEE-1.TO. ...............................?.........????..????????????..>..???..?.??????
 7. 41-66-132-246-f6.HET001- ............................................................................>
 8. core-access-switch1.jnb1 .................................................>......>....................
 9. row-access-switch1-row3- ........................................................>>......>............
10. 197.242.89.170           ......................?..................................>...................

Scale:  .:2 ms  1:6 ms  2:10 ms  3:19 ms  a:42 ms  b:63 ms  c:102 ms
 
adam_g said:
This account still works perfectly I get 1.2-.1.3Mbps download on a 20Mb line.
Click to expand...

Could you send me your account number so I can investigate this for you.

Kind regards,
Voxy
 
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