LATENCY!!!

LOL instead of the usual lousy latency during the day and then worse during the evening, today was totally *** since 9:30 this morning - I've been averaging 160 the whole day.

EDIT: mybb has robbed me of the one word that best describes my adsl today, by editing it out. Well, one of the words - I can think of several others.
 
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Keep them coming teRRRier - I am making your graphs famous :)
 
for the record teRRRier's graphs reflect my ping exactly. its been like this for about 1.5 months now. i cant believe so many people have the same serious problem and telkom wouldn't even acknowledge it. **** YOU TELKOM! i hope you mweb/WA reps are seriously on their ass about it. i would love to do anything to help get this fixed quickly but i feel helpless. phoned telkom and complained twice and they did nothing.

is there any way we can give telkom some bad press. they get way more credit than they're worth eg the whole nation heard about "free 10meg upgrades" and hardly ever any bad press. i know it wont really affect them because they are a monopoly. but short of killing someone at telkom i dont know how else we can get even. they obviously arent going to re-reimburse us for 1.5 months of not being able play online games (and match and tounement forfiets and losses due to 180ms ping) which is one of my main uses for adsl.
 
It's definitely gotten worse Gordon. I've also noticed that even when it's in a low spot now that there are intermittent packets that spike up into the 100's.
 
@Will

peTerp00n said:
hey there, im joining late but i have the same problem as everyone here.

im in rondebosch, cape town - 021 685 xxxx.

i have a 4meg line and uncapped from mweb and at the beginning of last month my line got upgraded to 10meg and shortly after my pings got really bad most of the time. just like everyone else my local ping is in the 200ms range almost all day till about midnight so i cant play any games. i lag on mweb, web africa, and telkom accounts. i havent got any other accounts to test.

i phoned telkom and they told me they arent aware of any problems in my area and it must be my line so they dropped my line to 4meg and hung up on me, which didnt fix the problem. i dont know what else to do, but im glad i found an active thread about it. please tell me there is a solution in sight. i havent been able to play games in a month and i am getting so angry i want to kill someone.

ps. there is also occasional packet loss for me. my brother in rondebosch also has the same ping as me. so does my clan-mate in rondebosch. my friend in observatory has lag too but not as often as mine. plenty of people on the quake live servers have the same problem but telkom arent aware of any problems? bull****.
Click to expand...

ye it is getting worse overall. at first my pings were bad for about 6 hours a day (during peak), now its bad for about 16 hours a day (during peak).
 
I just had a look at my router statistics to see if they dropped my linespeed (I am in Rondebosch). This did not happen - but I did by chance notice something.... my router reports a large number of CRC errors for my AAL5 VCC statistics (Part of the ATM statistics). But no significant number of bit errors or similar problems on my ADSL statistics.

But here is my stats - my router has been up for a couple of days. ADSL stats (first number downstream, second number upstream):

Super Frames: 59363084 59363082
Super Frame Errors: 85 0
RS Words: 0 0
RS Correctable Errors: 0 0
RS Uncorrectable Errors: 0 N/A

HEC Errors: 32 0
OCD Errors: 0 0
LCD Errors: 0 0
Bit Errors: 0 0

So there are some errors on the ADSL portion... but not a lot

But compare to the number of ATM errors, and this is inbound only:

In Octets 1187380880
Out Octets 797576352
In Ucast Pkts 6465822
Out Ucast Pkts 4440737
In Errors 4691
Out Errors 0
In Discards 0
Out Discards 0

There is a table with a breakdown of the "In Errors" - they are all CRC errors.

Look - I have no basis data to compare it against - and I might interpret it totally wrong. It is slightly dodgy for me that I have almost no errors on the ADSL physical layer, but a lot of CRC errors on the ATM, but inbound only - there is not a single CRC error on the outbound.

Is it possible for other people in the forum to pull their ADSL ATM router statistics? And for somebody to intepret what these numbers actually mean in a bigger context?

My current thinking on the problem is - faulty hardware somewhere, but the problem gets more visible when congestion picks up.
 
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im not really sure where to find those particular stats in my router (MEGA 100WR2). but im going to paste everything i could find and i have no idea what it means... router uptime of about 150 hours.

Transmit
Tx PDUs 33408795
Tx Total Bytes 4237021951
Tx Total Error Counts 0
Receive
Rx PDUs 42206758
Rx Total Bytes 3085843706
Rx Total Error Counts 45083

2002:9:14:19:18 -- Classification Statistics --
2002:9:14:19:18 Classification Errors = 0
2002:9:14:19:18 Unclassified Packets = 36991
2002:9:14:19:18 Fragmented Packets = 11125
2002:9:14:19:18
2002:9:14:19:18 -- Translation Unit Statistics --
2002:9:14:19:18 Packets Remarked = 43612
2002:9:14:19:18 Packets Unchanged = 0
2002:9:14:19:18 Non-IP Packets Marked = 152737
2002:9:14:19:18 Unclassified IP Packets Marked = 0
2002:9:14:19:18 Unclassified Non-IP Packets Marked= 0
2002:9:14:19:18 Unclassified Layer 2 Packets = 0

Modem Status
Connection Status Connected
Us Rate (Kbps) 503
Ds Rate (Kbps) 4092
US Margin 26
DS Margin 31
Trained Modulation ADSL_2plus
LOS Errors 0
DS Line Attenuation 20
US Line Attenuation 8
Peak Cell Rate 1186 cells per sec
CRC Rx Fast 6
CRC Tx Fast 0
CRC Rx Interleaved 0
CRC Tx Interleaved 0
Path Mode Interleaved

DSL Statistics
Near End F4 Loop Back Count 0
Near End F5 Loop Back Count 0

there are also diagnostic tests F4/F5 Seg/End and my router seems to fail all 4 of them.
 
Or I might be grabbing at straws due to frustration :-( I guess it is not really possible to measure outbound CRC errors. But it still should be interesting to see those statistics.
 
I was busy trying to pull my stats remotely from the office when my connection dropped and I couldn't reconnect at all. I thought my telnet to the router had killed it lol. Then my telephone line died and I realised Telkom were working on my line. The tecchie phoned a few minutes later to say that they had moved me to another DSLAM - the exact same DSLAM I was on previously when I first reported the latency problem almost 2 months ago (Caramba!). I told him that I suspected that this would not make any difference because there was a wider southern suburb problem - he sounded slightly evasive and just referred to the discussion I had yesterday with the Ops Manager.

They know there is a problem but it seems like the official stand is "we cannot confirm or deny these alleged congestion problems".

teRRRier hears the click of the mouse as his service fault is closed.
 
Thanks for the feedback from Mweb and WA.

I wonder if this is going to be resolved any time soon. In 5 days this would be going on for 2 months exactly for me:(

Costing for Neotel's WiMax Fibre offering is R100 more than what I pay for Telkom+Uncapped+Capped.

Does anyone know if Neotel's WiMaX/Fibre will experience the same issues that we are having in the southern suburbs? Do they bypass all the dslams and go direct to the Data Center?
 
i just got a call from telkom about 2min ago...

"are you still having problems with your line?"
yes
"well we are not picking up any problems from our side"
its a latency problem that ive had for over a month and has been affecting a lot of people in my area and i think its related to congestion on the local exchange or DSLAM or something
"isit?" (no idea what i was talking about)
yes!
"ok i am going to send a technician to look at your line"
...

im pretty sure the technician isnt going to find a problem with the physical line at my house but at least i will be able to explain the problem to him and see if he knows anything about the issue. not sure when hes coming though.
 
@who.is.Michael - Then you are a very lucky user:( which makes me jealous.

I tried, WA/Axxess/Telkom/Afrihost/MTN exact same problem. Throughout the day nowadays for the last 2 months.

Where are you located? Im guessing you issue is different to ours but related, coz I saw your posts on WA Forums and Suspect that you get high latency with WA coz the routing goes through our broken System.
 
just tested a telkom account for who.is.michael... and its the same!

mweb 4meg uncapped: local ping 123ms
Web Africa prepaid at R70 a gig: local ping 161ms
Telkom 3gig? a month: 210ms
 
Cape Town CBD dropped back to a normal ping and its been holding up for the past hour.Hopefully they resolved the issue here.

Pinging www.saix.net [196.25.1.200] with 32 bytes of data:
Reply from 196.25.1.200: bytes=32 time=7ms TTL=250
Reply from 196.25.1.200: bytes=32 time=8ms TTL=250
Reply from 196.25.1.200: bytes=32 time=7ms TTL=250
Reply from 196.25.1.200: bytes=32 time=7ms TTL=250

Ping statistics for 196.25.1.200:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 8ms, Average = 7ms

Holding thumbs for the Southern Suburbs that they are resolving the issue on your side.
 
I've been phoning telkom every day for the past 2 and a half weeks raging about the problem. They're pretty tired of me and they keep telling me "2 working days..." yeah right.

They can barely make out my words between my string of F's at the moment.

I'm going into their store when the problem is resolved and saying that I'm not paying for this month. It's ridiculous that a service I'm paying so friggen much for yields such sub-standard results.

god damn.

ps: southern suburbs
 
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