Line cancellation.

[madstupid]

Hello,

I need some help with line cancellation.

My cancellation was supposed to happen in the next 2 hours but I have received a message confirming that cancellation will be done in a month's time(1/31), and I have also confirmed that on Clientzone.

I need the line released so that I can migrate to another ISP and another month just to release the line feels like torture, and I am asking myself what have I done to be punished in this way.

The process was meant to be seamless but not for me, and I hope this is not one of those underhanded tactics.

I need to use the line...please!

most recent IP: 102.182.108.47

Regards,

 

[MakoPC]

Message @Afrigirl and add @AfriNatic to the conversation. Send them the email associated with your account, they should be able to further assist you

 

[madstupid]

I was under the impression that they will watch this thread from time to time. I will see what will happen in the morning and I hope their support will be available. Thank you.

 

[madstupid]

Info from Clientzone:
Account Overview
Account Status: Active (Cancellation Pending)
Cancellation Date: 2023-01-30
Latest IP Address: 102.182.108.47

 

[MakoPC]

They will, but they will request you to send them a message privately for the email associated with your account, so just wanted to help you so your issue would be resolved quicker
(Also not the greatest to publicly post your IP)

 

[AfriNatic]

Info from Clientzone:
Account Overview
Account Status: Active (Cancellation Pending)
Cancellation Date: 2023-01-30
Latest IP Address: 102.182.108.47

Good Morning,

Vumatel has implemented a 30 day cancellation policy for all cancellations.

I have released your line.

Immediate release successful
You have successfully released this termination order. Reference: