Line/Internet Problems

[ichigo]

Since july been noticing random disconnects of my internet through telkom yet my dsl still stayed synced.

It did same on both my routers and notice in games and pings once in a while my latency jumps high then goes back to normal does same on other accounts sometimes just not as bad on my unshaped from axxess.

When i tracert using my telkom account to lets say www.google.com i noticed that dns for 3rd and 4th hop timed out yet before july this year always got response from them.

Also sometimes to get my internet to connect again i have to actively call someone while its actively syncing or get a port reset (this only works 50% of the time)

My Line stats are perfect and i live 700 metres from the UMC box and 2km from exchange.

On 4 Meg Line
DS Atten: 8 db
US Atten: 4 db
DS Margin: 28 db
US Margin: 22.5 db

Since i'm at work thats numbers i remember from router page and line interrogation from telkom.

Anyone got a solution to my problem, cause it sometimes is way worse like today had no internet this morning yet it worked last night and have to do the tricks i mentioned to get it working again?

 

[Technically]

How about a system that would allow you to reset your own ADSL port ? Say from a Cell phone with WAP. It might be a routing Issue. Thats why some of your hops Time out.

 

[MidnightWizard]

Results

interrogation from telkom.
Anyone got a solution to my problem, cause it sometimes is way worse like today had no internet this morning yet it worked last night and have to do the tricks i mentioned to get it working again?

Please post a traceroute to saix.net


MW

 

[ichigo]

Tracing route to www.saix.net [196.25.1.200] over a maximum of 30 hops:
1 10 ms 10 ms 9 ms dsl-146-8-01.telkomadsl.co.za [*.*.*.*]
2 35 ms 34 ms 34 ms wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za [196.43.11.30]
3 35 ms 35 ms 34 ms wblv-ip-www-1.saix.net [196.25.1.200]
Trace complete.

Tracing route to www.saix.net [196.25.1.200] over a maximum of 30 hops:
1 1 ms 1 ms <1 ms Billion.400G [*.*.*.*]
2 10 ms 10 ms 8 ms dsl-242-64-01.telkomadsl.co.za [*.*.*.*]
3 31 ms 32 ms 31 ms wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za [196.43.11.30]
4 35 ms 35 ms 35 ms wblv-ip-www-1.saix.net [196.25.1.200]
Trace complete.

Thats axxess and telkom

after actually checking now it times out on 3rd and 4th hop when tracerting international sites, but its perfect when i tracert local sites

 

[MidnightWizard]

Which is which

< tracert displays>

Which display is which account ???

What devices / what connection method is being used ( Router / Windows Dial-Up ???? )


MW

 

[ichigo]

first one is axxess which uses windows dial up

second one is telkom account which is in router

 

[MidnightWizard]

Axxess = SAIX / Telkom

Thats axxess and telkom
After actually checking now it times out on 3rd and 4th hop when tracerting international sites, but its perfect when i tracert local sites

Interesting -- routing for Telkom and Axxess are the same -- just a different IP ( SAIX ) block.

Got IP's missing in my tracert in the same place -- more interesting.

Wonder WHAT machines those are , and WHO they belong to.


MW

 

[ichigo]

browsing seems to be slow today yet wows fast lol

ye telkom says we suppose to see hop 3 and 4 when i called them

 

[MidnightWizard]

Routing

browsing seems to be slow today yet wows fast lol
ye telkom says we suppose to see hop 3 and 4 when i called them

Can they not tell you what three & four are meant to be ?

Should be standard routing on all devices that access with a SAIX IP


MW

 

[ichigo]

dont think i'll get a informative telkom guy again they hard to get lol

196.44.33.86 (thats the one for 3rd hop) randomly appears

 

[ponder]

dont think i'll get a informative telkom guy again they hard to get lol

196.44.33.86 (thats the one for 3rd hop) randomly appears

http://ip-address-lookup-v4.com/lookup.php?ip=196.44.33.86

 

[ichigo]

thanks that helps now i know not sure why account goes to western cape lol instead of jhb
when i'm in natal

seems my hop 6 dns uses parow western cape one

Well is there a reason why one of my dns uses parow capetown instead of JHB or pretoria? My primary dns in router is western cape, Parow

when i used http://www.whatismyip.com/ gave me correct IP info

 

[ichigo]

ok update on tracerts to saix.net the 2nd hop is timing out

Tracing route to www.saix.net [196.25.1.200] over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 * * * Request timed out.
3 33 ms 34 ms 34 ms wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za [196.43.11.30]
4 33 ms 34 ms 34 ms wblv-ip-www-1.saix.net [196.25.1.200]
Trace complete. (Telkom)

Tracing route to www.saix.net [196.25.1.200] over a maximum of 30 hops:
1 9 ms 10 ms 8 ms dsl-146-8-01.telkomadsl.co.za [*.*.*.*]
2 35 ms 110 ms 34 ms wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za [196.43.11.30]
3 37 ms 34 ms 34 ms wblv-ip-www-1.saix.net [196.25.1.200]
Trace complete. (axxess)

 

[MidnightWizard]

Gateway IP

Tracing route to www.saix.net [196.25.1.200] over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 * * * Request timed out.

2 10 ms 10 ms 8 ms dsl-242-64-01.telkomadsl.co.za [*.*.*.*]

41.242.64.1

1 9 ms 10 ms 8 ms dsl-146-8-01.telkomadsl.co.za [*.*.*.*]

165.146.8.1


This is your ISP assigned IP gateway to the Internet / subnet
NO need to block out the IP's


MW

 

[ichigo]

seems to be showing the 2nd hop again wonder what happened last night