Line management not completed

[lilggg]

Hi, does anyone know how true this is?

My fibre was installed today by openserve, and activated by afrihost...I have been unable to authenticate at all with the ppppoe details provided, multiple password resets, turning the ont off for 20mins etc etc, allthe lights are green on the ONT..tried guest accounts as well. Afrihost say it can take up to 48 hours for the line to be managed..

I tried linking the service on the openserve app using the ONT serial number and the Bnumber and both don't work.

 

[Chris_Auc]

@AfriNatic

 

[Afrigirl]

Hi, does anyone know how true this is?

My fibre was installed today by openserve, and activated by afrihost...I have been unable to authenticate at all with the ppppoe details provided, multiple password resets, turning the ont off for 20mins etc etc, allthe lights are green on the ONT..tried guest accounts as well. Afrihost say it can take up to 48 hours for the line to be managed..

I tried linking the service on the openserve app using the ONT serial number and the Bnumber and both don't work.

Hi, I am sorry for the inconvenience, that means the problem is something else. Can you send me your ID/Email so I may have a look for you? @AfriNatic