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Retailer Look & Listen’s decision to pull the plug on its online sales portal was for business reasons, as not enough volumes were being moved.
The company will cease to sell CDs and MP3 downloads through its site from tomorrow, it told customers through a notice on the site last week. People who have money in virtual wallets have the option of either getting a refund, or converting the amount to a virtual store-based voucher.
Look & Listen CEO Darren Levy explains that the decision to stop selling CDs or MP3s through the site was a business one. He adds that the online unit prided itself on its range and delivery, but has decided to focus on physical outlets.
Levy says fewer people are shopping for CDs in the physical world, and the volumes sold online were insufficient to justify the portal. In addition, the music downloads market is a highly competitive space, both from legitimate and illegal players, he says.
Look & Listen has been online for almost a decade and launched its MP3 downloads around a year-and-a-half ago. “It’s a category that’s very challenging,” says Levy.
I thought the just shut the online store down, but trying to see if they have stock of a certain music I discovered that I can't find their website anymore. When did this happen?
What happened to Look & Listen in Canal Walk? We were there a few weeks back and I was confused as to where I was because I never saw the shop there.
They were crap. The end.
The brick and mortar shop was useless plus clueless and unfriendly staff.